Interstate Moving & Relocation Group Reviews

We first interacted with Josh who was very attentive, thorough, responsive, and eager to help. He was the only specialist from the moving company that we spoke to who actually sent out a dispatch team to check out the windy road that we were relocating to, to make sure the truck would be ok to handle the hairpins and narrow three point turns. He was also the only one who sent us information upfront about moving in California. He worked with us with every question/request we had, and never dismissed any concern. And he was very pleasant to speak with! Tip: Buy your own blankets in advance off Amazon for furniture storage, and have some extra boxes of your own on hand. The Move provides the tape for free. You just pay for the time, whether they are packing or moving. (They have boxes on the truck too, as backup, but they are more pricey.)

Allen from the local department called several days before my move with a few questions and words of advice. I spoke to him again briefly to give him/the movers instructions for parking at my apartment complex. I was able to get him immediately. They were super appreciative of the food goodies we left for them and post-load tips. They chose to take the stairs (I'm on the 3rd floor) instead of the elevator, because the elevator was so far away from my apartment. I had a 2 bedroom, but more stuff than the average 2BR. I think they were the quickest movers I have ever had, but they were also very careful.

I liked that it was a video estimate vs an in person estimate as it was easier for me to plan for. Shortly after the video estimate, I received a quote which included a "not to exceed" price which helps with the no bad surprises at the end of the move. It was great that everything was included in the price as well as honestly one of my biggest concerns was being price gouged. The narrow streets in San Francisco provide a challenge to large trucks but my neighbors were very accommodating in moving their cars to allow for space (you may want to get a permit if your neighborhood/ neighbors aren't as flexible).

I just moved the day before yesterday from an apartment building to a 4 floor family home and they had a challenge of an elevator on one side and a deck of stairs with awkward corners on the other side. This combined with a vast volume of stuff to be moved made for an extremely long day. When they arrived, they did a 3-point turn with the moving truck on my narrow street to back into my driveway that impressed me. I had them move my furniture, not my boxes. We did a walk through of what I wanted them to take and what they didn't need to do and they took it from there. They used a labeling system to let the me know where they were unloading the items (living room/basement/guest room etc). It was easy for me to give directions as they unloaded the truck but it made me feel a bit awkward.

We recently just moved from Utah to Texas and we decided to try Intestate Relocation for the first time, and this is one of our easiest moves. We have moved ourselves plenty of times and we normally rent the moving truck, we load it, drive it, unload it then deliver it back. This time around we didn't have to do all that. We were able to get a quote online and I called to confirm it with them, and they sent the quote to our email to confirm the price. Also they charged us once everything was on transit. We ordered the largest trailer they had and they told us anything that we didn't use per foot they would give us a credit and won't charge for anything that we didn't use. We ended up using everything and we actually couldn't fit wooden doors to keep the stuff upright and a ramp too that we couldn't fit either. We used every bit of space we could with first packing the heavy ones followed by the light ones.

I had called simply to get information for an approximate estimate of what a full service mover would cost. I answered the questions I was asked, and because I was not ready to set up a service, the representative I spoke to felt the need to "teach" me about my options. He then started to question if his services were in my budget because I paused after the quote and insinuated that I would need someone else to pay for the move because I could not afford his services. I then, again, said that I appreciated the information he had given me so far, and that I was still collecting information from different companies as well as places like UHaul where you do it yourself. To that he responded "Good luck with your move. Jesus christ woman" and hung up on me.

It was the worst decision I took to hire them as a mover from Indiana to New Jersey. They tried to ask more money on every step after booking and I had missing and damaged furniture. During booking, Mitch (agent) promised that it’s a door-to-door service. They unassembled furniture in Indiana and completely ignored to assemble it back. Worst people I had to deal with. Guys in Indiana left kitchen items and other items unpacked and we had to pack those ourselves. Full packing was involved in my quote. It was a total nightmare. During unloading, they asked all money in advance or they won’t unload and after that guys who were unloading started so much drama and kept trying to ask more money. I would not recommend them to any enemy.

I really want to recommend Interstate, but I just can't. Before you book with them, you have to know and understand that they are a broker - they don't actually do the moving, they just search for the best prices and availability for you. Starting out, everything was great - communication, price, estimate of cubic footage being moved, service, etc... Until the actual move. Once they hand you over to the company they select for you, if there are any issues with the move or pricing or anything, you're on your own to deal with that company yourself.

TERRIBLE EXPERIENCE! I never write bad reviews, this company was the worst I've ever experienced. They are not even a moving company, rather a broker who hires out movers. They assured me everything would be on time, and assured me they'd be in communication, and that they are very careful with my things. That was NOT my experience, at all. When I called to try and get an update on the items, their customer service rep was so rude, hung up on me multiple times, didn't give a care in the world that I was without all my belongings for weeks on end, and they were so late delivering that everything came the night before my new job.

I booked my move with them on a weekend, as that is the only time I am free and I could supervise their crew with muscles. As expected they made an exception for me that pleased me. I called their office to confirm if they were on their way and my calls went unanswered and I thought to myself they ditched me last minute. After about 15 mins I got a call from them saying they would run late. I waited patiently for another 30 mins when they showed up, of which I was glad and we went over the quotes so we all were on the same page.