JG Wentworth Debt Relief Reviews

The guy who was helping me initially was really receptive and he really had to take his time and explained everything to me. He broke it down to the simplest way I can understand. The program is working. But there is still one of the loans on my credit report saying delinquent, which I was really expecting to have been paid off and taken care of. Also, they transferred me to another credit organization and I am paying off my loans. At some point, I was a little jittery because I wasn't getting enough information as to how the loan strategy was gonna work out.

I really like the program I signed up for at JG Wentworth. They reach out on your behalf to the companies and negotiate the payments. Sometimes you have to be on the phone, but not usually, and it's a fairly easy process. There is a lot of paperwork that comes with it, digitally, and you don't have to go anywhere as far as going to a brick and mortar location. It really fit my situation. You just apply online, then they get in touch with you, and I didn't need anything difficult or anything that I didn't already have access to as far as my account information. Their website is also easy to use and they tell you where you can log in at. And if you have any questions, they tell you to call the 1800 number, which has always been very helpful. And if you can't get anybody, then they'll call you back or send you an email asking when they can get in touch with you so you don't have to constantly play phone tag.

I was scared to take the program at first. When I first talked to the agent, I wasn't behind on any bills but I was only making minimum payments. Other things happened during that time period where I knew I wasn't going to be able to keep up with the payments alone. I was no longer working and having the income that I previously had. That was gonna make me fall behind so I went ahead and tried JG Wentworth. It worked out for my benefit once I saw what the agent was saying initially.

JG Wentworth laid everything out - how they were gonna do stuff. Every time they would contact one of the debtors that I had, they always kept me informed, which was the biggest thing. Whether it was through email or text, I always knew the whole process. Also, if I had any questions, they were always there to answer me.

Coming from step one, when I put the application process in, JG Wentworth contacted me. They helped me through step-by-step to where I needed to get stuff going and what I needed to get done as far as paperwork and contacting the other creditors. Once I got the paperwork in, they handled it. The program was able to get me on a schedule and to help me talk to the creditors that I had. Setting up a budget for me has taken a lot of stress off. "Okay, this is how much you can do, or this is what you kind of need to do. If you can make it happen, great." The program got me hooked online to get my debts taken care of.

When I talked to JG Wentworth, I was satisfied. The process went nicely and smoothly. The people were very nice and they explained everything. They were easy to talk to. They seemed genuine. I got quick service. Every now and then, I call up to see how everything is going. They take the time to explain it. I also don't have to wait. Like when you go and call up places and you have to wait 15 minutes to talk to somebody or get through AI, the computer says, "You're the 15th customer." I don't have to do any of that. I get through them and talk to them within a minute. I'm in a debt consolidation part. They're paying off all my debts and then I pay them. There are no hassles.

When I first called JG Wentworth, I was at my wits end, my husband was diagnosed with Alzheimer's after I discovered that he had run up our bills to the limit. I was trying on my own to straighten out and deal with him. A friend told me about your company, and I caught an ad on my phone. I decided to call and so happy they have been a God sent for me.

Terrible experience, no communication, they really don’t explain things well and it takes them forever to do anything. I would recommend you use any company but this one! When you call you don’t get the same answer. They say they will get back with you and they don’t. Just a very unpleasant experience all around, not what I expected and not the results I was hoping for that’s for sure!

I have been very pleased as terms have been reached with 5 out of 6 creditors at this point and the last one is in negotiations. JGW has stood by me and I felt confident at the very beginning in the program. My credit score fell at first but it has made a positive upturn, which is nice. I would not change anything. Thank you so much for your professionalism in handling my account.

I've been dealing with JG Wentworth for about a year and I have another two years to go. It’s a very slow process. My credit score is very low right now and it's gonna take a while to rebuild. And I've heard from other people that when they do bankruptcy it's a lot quicker. So I don't know if I made the right decision. At first, JG Wentworth was on top of everything and the phone calls and check-ins have dwindled. In the 14 months that I've been dealing with them, out of eight creditors, they've only established four payment plans on my behalf. The customer service is non-existent and the quality of their service could be much better by reaching out more and explaining the process a little bit more before you go through it. If they made the website a little bit more user-friendly and readily available, it would be a little bit better. And they have to tell you that you're in control of it. It's not them. JG Wentworth is not worth my time and I would not recommend them.