JM Bullion Reviews

Please do not buy gold coins from this company. They are horrible. I had ordered a lunar gold coin from them and I received a empty box few days later. The box they used for shipping a gold coin was of poor quality. The box was cut open from underneath and the coin stolen and then a transparent plastic tape was reapplied. I will never ever buy coins from this company as they are not trustworthy. You spend thousands of dollars and the quality of the box and supplies they use is disgusting. There are better companies out there like Liberty Coins, Bullion Exchanges who really have great shipping standards.

They did not include my full order and told me package had been tampered with, then they changed the story. Told me claims would call me back, then said the package was not tampered with and that they would refund me the missing pieces but it would take a few days, still waiting. Have gotten no email confirmations, nothing but the runaround. They do right by 90% of people to stay in business but make a lot of money jacking 10% of people on the side. I was one of the unlucky ones, thank God for PayPal and that this wasn't a large order of I would be out a lot of money.

Have bought a lot of gold and silver through them. JM has never disappointed. I personally will only use them for my precious metals purchases. Orders usually received in 2 to 3 days. Would be nice if they implemented some type of loyalty point system for purchases.

I’m new to this! My first call was to JM Billion, the call was good until I received my receipt through email. Bought two 20 count (Tubes) Silver Eagle Bu, the first tube was over one hundred plus than the second tube! I called a couple of weeks later & bought three more silver Eagle tubes (60) coins. It was then I asked about my first transaction weeks ago. They told me during me call the price has changed? I still don’t believe them that while placing my order the price changed over one hundred plus dollars? Make sure while on the phone with them you know what prices you’re being charged. I plan on buying twice month, not sure if I will buy from them again!

I invest in gold and placed an order and paid for the transaction using my credit card. My card was charged and the the order was canceled because of their internal review nonsense. I contacted the company and spoke to customer service agent and confirmed that all of the information on the order was correct and verified that I was the person that placed the order. This seems to be an ongoing problem with other customers that have also placed orders. This is my 1st time ordering from them and the last. I would recommend using SD Bullion instead for purchasing precious metals. I have never had a problem using my credit card for my orders with SD Bullion. I find this situation to be hilarious for the simple fact that I'm paying the overspot price plus a charge for using my credit card.

This business is a fraud. I been their customer for over a year. The first time I am selling to them. They stole 2 bars of gold and denied receiving them. I called them and sent them the purchase orders and asked them to weigh the content they claimed to have received, vs the FedEx package weight through fedex system. Or view the tape of unboxing. The team via email was just rude and ** at best. They lied and simply said that I either accept the loss or get my gold back. But missing 2 bars. I called the customer service almost non-english-speaking girl who lied and said the whole company is managed by 2 people one of whom is the ** on the email.

I have not used JM Bullion in years and decided to try them again with a small order. In the order I had two sealed Silver Eagles: One Mint sealed and one MS 69, and other minor silver rounds and eagles. Both sealed coins had defects which were easily seen with my eyes, so I sent notification to their contact site. They did not even have the good business sense to call or e-mail me which in itself says a lot about their honor when a problem arises. Thank God I was trying them again with a small order ($300). If they will not communicate when there is a problem - why use them? Everything else went well, but when they deliver sub-standard products when the customer pays full price for goods - They cannot be trusted in my opinion. Buyer Beware Thank You, Don.

A resolution appears to be in progress. There was a swift response to me after contacting Consumer Affairs. I have been promised that a replacement order will arrive soon. Thank you for your influence.

Bought 180 1 oz. Silver Dollars...Attempted to sell 40 at an agreed price...When JM received the silver they felt 25 of the 40 were "milky"..So they offered less for those pieces they originally sold me..Apparently, JM sold me "milky" silver or they are not being honest...2/3rds of the 180 pieces may be "milky"??? Needless to say, I will not buy from or sell to JM again.

On October 13, I placed an order for (3) 1oz Valcambi Gold Bars using JMs ACH payment system (which is basically a checking debit). This was my first and last time using this fraudulent company. The following day, the funds cleared and the money was removed from my account and into JM Bullion's account. To my HORROR, I received an email from JM on 10/20/22 stating that they cancelled my order due to their sketchy “Internal Review System”. I called them, verified all my information, and this was not good enough. They CANCELED MY ORDER WITH NO EXPLANATION AND REFUSED TO REFUND ME unless I signed some ridiculous legal contract that they have drawn up. The legal contract that they want you to sign pretty much requires a lawyer to understand it. It’s 4 pages long and when you read it, it makes it sounds like JM is trying to weasel their way out of having to refund your money.