Lemonade Pet Insurance Reviews

The initial claim for our dog Wilson took longer than I anticipated. However, once settled everything that I thought should have been covered was paid without any hassle. After the initial settlement, any further claims have been instantly paid. It has meant that we could do the best thing to get him healthy. Although his sight has not returned, he's feeling great.

We took insurance when our pup was 8 months old. We added the preventive care since it covered part of the neuter surgery costs and vaccine costs. What we loved - The speed of the claim handling. Everything we filed was cleared within the same day. What we didn't like - Vet fees are covered at an additional cost. In our area the vet fees are half the bill so I wish we had covered this. Also the preventive care says 6 vaccines are covered, but actually it covers the cost of up to $150. So if each vaccine is 40$, only 3 are fully covered.

Absolutely love Lemonade! I got insurance for my cat to be safe. A few months later he started overgrooming himself and licking constantly. We’re still in the works of trying to figure out what’s going on with him specifically but having insurance has helped so much and allows me to try different options for him without worrying about money.

Filing a claim was super simple and fast! Was able to scan all documents with ease and they even reached out to the vet to assist with other paperwork. All in all no hassle or headaches. They help you each step of the way with quick responses. Received the reimbursement next day. Love love love the Lemonade team!

Filing a claim was simple, straightforward and made having pet insurance well worth it! It was all done through the app and very user friendly. The representative that helped me was quick and helpful. My dog Teddy needed X-rays and was sick a few times and we met our deductible and got reimbursed very quickly!

I have been with them for 6 months now and not a single claim from a regular exam to a real illness has been approved. Worst insurance ever!! They will "politely" deny deny deny despite doctors' notes or anything! Stay away, you will be throwing money out the window. Also, the company has suppressed all poor online reviews in order to maintain a positive narrative. Please believe me, you will regret it!

I’m extremely upset with Lemonade right now. I adopted a 5 yr bully mix back in April who unfortunately contracted kennel cough before I could insure her but her health has been decent outside of that. Now here we are months later well after my waiting period ended on July 11th and she’s been diagnosed with chronic bronchitis by her GP. Likely had it since my first claim at the end of August AFTER her waiting period. She’ll need to be on an inhaler for the rest of her life, a medication that needs to be ordered from Canada because it cost well over $300 in the US. Because she had kennel cough one time and recovered within the week, Lemonade is considering any illness that has coughing as a symptom a pre-existing condition.

I signed up for a basic policy when my puppy was about 3 months old. They considered “itching” which was noted on his initial exam, to be a pre-existing condition. I should have kept shopping around at that point. I filed a claim months later for hives/environmental allergies (which duh, causes itching) that was covered. Great!

This company will do everything in its power to deny your claim - saying that everything is related to a pre-existing condition. When you challenge their decisions, including formal documentation from the actual vet that treats your pet they give you a bogus response to deny your claim. Spend your money elsewhere.

Literally won't pay any pet claims if your pet has ever sneezed before! Seriously! My dog had kennel cough when I adopted her from the shelter. I brought her to the vet where she was diagnosed. That claim was paid by Lemonade. But that was the last one. Every single time I have brought her to the vet for anything upper respiratory....denied! They say it's a pre-existing condition. Sneezing with any other symptoms...denied! Coughing with any other symptoms...denied! She literally isn't allowed to sneeze or cough again for a year otherwise anything I file will be considered a pre-existing condition. This last time she had bronchitis. She was so sick that after weeks of going to the vet and getting different meds, I brought her to the emergency vet. She has never had bronchitis before. Those claims DENIED because they are similar to the kennel cough. This company is a JOKE!