ADT Self Setup Reviews

The set up was so fast and easy and actually FUN! The whole process took less than 20 minutes (who can complain?) and I can adjust it or move it when my needs change, without needing help! I saved some serious money, too, with a monthly payment of about 24.99 and it's the same pro monitoring center as the ADT Pro installed for so much less! The anxiety at night when I'm alone is now gone. I would pay more but glad I don't have to. I tried another self setup brand but this one connected fast to my wifi and stays connected. Tech support was really nice when I called to ask a dumb question (the answer was in the instructions that came in the box, LOL). Thanks ADT. I would definitely recommend.

ADT Self Setup's reps were nice and patient. They broke it down. I expected something in a rush. But the rep explained it comfortably and made sure it worked. She took her time and told me exactly how everything goes. I felt comfortable. But I’d rather have hot wire than what is going on now. I thought the set up was simple in the beginning, but there was a specific person that guided me. After the first time I set it up, I did everything myself, which is good. And it is working.

My experience with Blue by ADT altogether was great. They answered all my questions in a timely manner. I had called once prior, and I changed my mind. The person I was speaking to was super patient. I connected with the company again and it went well. I did the installation myself and it's super easy. When I first connected it, I was able to see real time on my phone. But I had to cancel that because I can't leave the camera in front of my window. It doesn't look through the window. It just glares off the windows. I don't see anything, so I gotta get ahold of my landlord and get that outside.

I spoke with ADT over the phone and I told them what I needed and wanted. They let me know what they had that would accommodate me. It seemed like it did and I chose to try it. I haven't had many issues with it. There was a little glitch, but overall, everything’s fine. My husband installed the system, and it was easy to install. If anything goes wrong with it, it's easy to replace or troubleshoot. I can also call ADT and then they take me through everything, step by step. If it’s anything that they can't resolve over the phone, they would simply ship me another camera and I ship them my old one.

The sales rep helped fulfill my needs and got me the best rate possible. When I was struggling with my payment, he told me, "We can do a credit check, and that will help," and my down payment wasn't high at all. He was awesome. He also told me installation would be easy. He said it was gonna come with instructions, to follow them, and if I needed help, to contact tech support.

If you are looking for security system services from ADT, re-consider it. Once you subscribe, you are not their cup of tea. They don't respect customers' legitimate ask or interest. Collecting money is their primary goal, not the service quality or customer satisfaction.

I already have my equipment. Like my outdoor wireless camera, keypad and hub. I had lost my Internet service, but I was using my cell phone WiFi. Now I can't login or reset my password or anything..

I had to get help to set up the Blue By ADT system. I thought it was going to be easy. Since I got the system, it does not record all the time is I wanted. It records once in a blue moon and that is not what I need because there is someone periodically coming on the property and I can never see the person because the cameras are not picking them up or even detecting when someone is on the property. I just know after because I see the damage outside. I have made at least 40 calls to get this equipment returned and my account cancelled but each time I am transferred to many representatives then they hang up the call. I am very disappointed and frustrated at this time. I just want them to take back their equipment and I move on to another company. Someone help please.

I have called every day for a month. 8774647437. 8776287004 and text hat and email support @bluebyadt. I wanted to know why I've been charged for$10.02 & 8.00 and 33.00. Per month. NOBODY can answer the question. I've called. Emailed. Been on hold for 4 hours. Been transferred. Pressed 1 for call back. Nothing. So I want to cancel. And again nobody can do this. I guess I will too put stop payment. And when the come after me. I have all phone..email..chat transcripts. DON'T USE BLUE BY ADT.

I do not like this system because it's not easy to put up as they say it was and I am very unsatisfied with it. Thank you and I want to cancel this and send y'all back y'all equipment because I cannot find no one to install it for me. That's it and that's all.