Lower Reviews

Working with Lower wasn't excellent, but it was good. The initial person that got everything together for underwriting was great. When I ran into concerns or I had questions, she would either email or reach out by phone. If I wasn't available by phone, she would email me. It was pretty fast. There was a consultant and he got all of my information and got me approved, and then it was sent to someone else to confirm everything. She was my last point of contact.

When I talked with the broker, he was very informative. He gave a breakdown of everything. He was very open and forthcoming. He even told us what would be a good idea and what would not be. He asked quite a few questions, but the questions that were asked were to make sure that we knew what we were getting into and our income, making sure we would be able to afford being locked into a loan. He went above and beyond with the application to the benefit of the applicant. When he did the credit pull, he mentioned some things that would help us get our credit up and suggested later on if we wanted to do a refinance to bring our APR down. But our APR is not bad at all. It is very fair based on our credit. Any question I had, it didn't matter what the hour was. I could ask it and they had an answer for me right away.

I was more comfortable speaking with Lower, and their process was seamless. I was a little stressed out trying to get some stuff handled 'cause it was such a big commitment but overall, Chad, my associate for Lower, made the process simple. He was able to lock me into a rate that was lower than what everybody else was having to deal with. He answered a lot of my questions. He responded to my text messages at midnight sometimes when I was trying to get things done.

A few minutes after looking at Zillow, Lower gave me a call. They weren't pushy. And they knew I was just shopping around. They would respond within 20 minutes for whatever I asked, and respond on a weekend. It was over the top. The rep was on point. He checked in with me every other day just to make sure I didn't have any questions. He was very patient. I didn't feel stupid asking him anything. I never bought a house before. They explained every single line of, “This is the interest rate. This is how it works. This is what's next.” They even referred me to somebody to get a home insurance quote, too. They made it super convenient. And the approval process went fast. It was less than a month before we were closed.

Lower wasn't on my radar when I was looking for a home. I already had a pre-qualification from another loan officer and it ended up that the house that we shortlisted was through Opendoor. They’re affiliates, which is why Lower could offer me a good deal and I went with them. It took not even an hour or two to get pre-qualified. It happened quickly and then, I ended up putting down that offer with the pre-qualification and it got accepted. It went through and the closing time was 21 days. We could have done a few more days earlier, but we had to wait for the closing date. Everything else was done.

My broker, Carter, was so nice for over a year and kept on checking in. When I finally moved, he was super quick and the process was very fast. It was great because I was able to text him. If I had something more dramatic, I could text him and we would have a phone call really quickly. He had a lot of great explanations for basic stuff I didn't know.

Everything that I used, including uploading my own documents, was seamless. Everything was done super efficiently. Whenever I had questions, my loan officer got them answered for me. They were the primary reason we were able to get everything closed so quickly. From start to finish, it took somewhere around 26 to 27 days. It wasn't necessarily on Lower that it took a little bit longer though. The part that they had to get done was done very quickly. But we had to have a second appraisal, and then the seller also had to repair things that were broken. So, that was what took the longest time.

Katie, Lower’s loan officer, had everything all fixed and ready to go for us by the time I was ready to do the mortgage. I was very impressed. She was great. She helped us with everything we needed to get as far as documents. If we didn't understand something, she was right there. She knew exactly what she was talking about and what she was doing. The application process was shorter than I thought it was gonna be. It was very quick and I was pleased. I hear about people not closing on their houses for four months and it took me a month and some change. You can’t get much better than that. And the rate and terms were fair, in today’s economy.

My experience with Lower was awesome, very easy and quick. They were very responsive and good. The rep made it seamless. I was very impressed how easy it was. I thought it'd be a lot more hoops. I also know where rates are and they were competitive. I'd recommend them to anybody.

The process at Lower was quite easy. I sent all my information in, my previous tax returns, my income statements and my asset sheets. Riley, the rep, did everything else for me in terms of handling the mortgage, a company that they were working through for whatever external business they work with. He would just tell me if they needed anything else. I'd just send it right to him or write to whoever needed it. And the process was done in seven days. The rate was also a lot better than I thought it was gonna be, ‘cause I know rates nowadays are quite high. Lower.com's website was also easy to navigate.