Medical Guardian Reviews

The Alert unit is for my active 91 year old mother who lives with us. I compared two products recommended. While both would have worked, Medical Guardian had clients in our zip code and guaranteed service in our rural area. The product was easy to order, shipped timely and setup was easy. Now my mother doesn’t need to worry that her tremors may inhibit her ability to dial her phone for help. Help is just a push of a button away.

I am very pleased with the Medical Guardian watch because it gives me peace of mind when I am not nearby my husband who had developed vertigo and fell in the past. I was pleasantly surprised that he agreed to wear it, but he does every day. My one suggestion is that perhaps a little flip up cover on the red HELP button would help as my husband sometimes hits it by mistake when he is doing chores.

Medical Guardian offered me a quick turnaround on the services and the product. As far as my mother tells me, her device works properly. It doesn't seem like there's anything wrong with it. It does what it's supposed to do. She has not pressed it for emergency services. Having the device has 100% made us at ease knowing that my mother can get the emergency services that she needs in case of an emergency. So, we're okay with it.

We got the device for my dad 'cause he falls sometimes. The cost of service is reasonable. We just paid for it for a year and got a discount. One time, we accidentally set the device off and everybody was called within seconds. Also, the wristwatch that was being used was coming off so I called them. They sent another kind that works much better right away free of charge. This is good for seniors and is easy to set up.

This is the only device I have tried but feel this one is good for me. A couple of times I have dropped it while taking it off and was immediately notified that it picked up a possible fall. I was given immediate instructions of what to do to deactivate a call to authorities. I am thus far happy with my choice.

My grandma has your equipment and no one on emergency contact list was notified when she fell and was on floor for 1 hour. If someone on contact list was notified we could have had someone at her place in 5 mins. My grandma should receive some sort of compensation on her account. Your company is quick to call contact list when bill is due but not when emergency!!!!

Got service for my mom and everything was fine until wrist strap broke and had to get new one. New one was of poor quality. Went to cancel service and the service is horrible where wait times are up to 30 minutes for answering calls, and they do not stop charging me until equipment is returned as well as having to pay for shipping. Can understand this to a degree, but seems like I need to cancel debit card in order to get control of what they can charge.

I was in need of a device that was portable to use in case I fell. I called Medical Guardian and a very nice man answered who PROMISED me the watch would work in my area either via AT&T or Verizon. I was told I could send it back for a FULL refund. I received the watch charged it and it would NOT work! I tried calling multiple times and could not get through (over a twenty minute wait or longer). I sent it back and but did not receive a full refund. They charged me $60.45. I fought this for 2 months and ultimately lost.

I returned my equipment after realizing it wasn't exactly what I wanted. It was all unused, not activated and returned in its original packaging. They couldn't find it even after I told them it had been delivered. I had to then send in a proof of delivery and n then they required my signature on some obscure form that they took 2 days to email to me. That was 7 days ago and I called a 4th time and asked to speak to a manager. Due to their rigid return policies I ended up being charged $67.29 for equipment I never even used! Ridiculous amount of effort to get my refund. Now she said it will take up to 5 more days for the refunded to our credit card. The refunded total was over $330 and I just don't trust doing business with a company that treats their prospective customers this way.

Haven't had to really test it in an emergency so I can't comment on that. But I am disappointed that I have to charge it every 3 or 4 days for at least 4 hours! That is time I should be wearing it! If I fall, or something else happens during the charge time this unit isn't available. I am looking into other alternatives and may decide to return this unit and go to another provider with less or no downtime.