MobileHelp Reviews

My wife is a fall risk. I cannot always be home with her. She does have a mobile phone that had a button to call an operator who would assess whether emergency services were needed. She devised a case with a cord so she could hang it around her neck, but it was awkward, so she almost never had that phone within reach. I called Mobile help. I explained that she could not drive so she was always going to be with me if she is not at home. My phone does automatically call 911 when a car crash is detected. If she just fell, and emergency services were needed I would call 911.

Great customer service. Customer representative Lewis excellent. Will recommend system to others. I also have two friends that has the same system. They like it very much. I like the on the go system because I’m not bedridden and I like the GPS and fall detection as well. I might check into some of your other product after trying the on the go system and your service.

We called to inquire and set up a plan for Mom. Our representative Mathew was most helpful, he was knowledgeable, polite, spoke clearly and was easy to understand. Mathew provided Excellent service! Would definitely recommend. We called many other medical alert companies and we were very disappointed with how the representatives handled the inquiry. Bad phone connections, heavy accents, loud background noises were what we encountered. If we had trouble understanding them our 89 year old mom would definitely have issues in an emergency.

Paula was professional, friendly and patient as I had to cancel another service. She contacted me several times and was punctual in doing so. I did not think that 4 other of your representees. Contacting me after Paula was very professional. Paula is an excellent representative for your company. If and when I refer someone to your company I will advise them to ask for Paula.

I had a good experience while signing my Mom up for the MobileHelp. Stewart was a great help and answered all of my questions. I'm sure we will have more questions for him, but I feel like I could call him anytime and get answers to our questions. I will say that the Docusign is new to me and I will need one of the kids to come over and help me with that.

Albert helped in every which way to feel comfortable and knowledgeable in becoming a customer of Mobile Help and would highly recommend him to anyone interested in becoming a customer. Whatever my concerns were, he put them all at ease. He was patient, even calling my daughter to see if she had any questons or concerns in me making my decision.

I feel so much better knowing that everything is covered to ensure my mom's safety now. Edward was very helpful and I can’t wait to try the mobile alert pendant out! Fast shipping and love that everything is included when you purchase a year of service. Another plus is being informed when emergency services are on their way to my mom.

Order Confirmation Number **. MOBILE HELP Product/MEDICAL ALERT SYSTEMS MICRO PENDANT FALL DETECTION. "JB" was the customer svcs salesman for this BRAND NEW Account I started yesterday (09/112023). I'M A BRAND NEW CUSTOMER HERE. My bank DEBIT CARD was CHARGED TWICE for the amount of $159.60 for THE BRAND NEW ACCOUNT I Initiated yesterday & Quarterly Medical Alert Coverage. Please refund *one* of the billing charges initiated asap because I was twice charged. THANK YOU. SD **.

Both Nathan and Matthew were very helpful, answered my questions. If I have any more questions after receiving my equipment, I feel they will continue to help. I am told it will be an easy set up. I am looking forward to using this for my family's ease of mind.

Samantha with Mobile Help was very helpful in explaining the options available for my mom's needs, and was easy to understand. She explained the items we would be receiving, the pricing and such scenarios (home and away) which may occur while using the necklace and/or watch and how we would be covered.