Brinks Home Security™ Reviews

(They make it sound like if you don't agree, that a price hike is eminent.) I've had so many overlapping contract extensions, it's hard to keep track of them all. Case in point, the last time I extended my contract was January 2023 but at that time, I was ALREADY under contract with them for 3 YEARS until February 2026!! What reputable company does that? The truth is, in basically the last 18 months, I've gotten suckered into an additional 5 years of contract time even though I was NOWHERE NEAR the contract ending. Please be very careful when you agree to extend your contract because like me, you still may have a long way to go and this is just a way for them to keep you under contract for the rest of your life.

I gave them almost a month to just finish their installation and get my system up and running but after 2 more failed tech visits (the tech came only with one part, was still missing items that I was told they would have with the tech), and on both times I was not called that the tech could not make the promised tech visit, I decided I wanted to cancel.

Even though I have a voicemail stating I could cancel with no penalties, the company is refusing to honor it and wants to apply the penalties. I would have cancelled within the time frame had I not been mislead by their representative. To make matters worse, I was promised a credit by the sales manager in my area and yet I was still charged for the month. When I called about that issue, I was told that they were refusing to honor it because I was trying to cancel, even though I have as yet not been able to cancel the account. The cameras they used are not worth what you're paying for it no matter what. The quality was 720p and for the amount of money you're paying, is extremely horrible. The Ring had much better quality and worked better than the doorbell camera they tried giving me which they stated was the top of the line.

About a week before I received a text stating that my appointment was canceled and to call them. Unhappy, I called and scheduled an appointment for the 3rd time which was 20 days later. But according to them, they did not have me for that day but for the week after (4th time). They rescheduled me 20 days later. They just canceled one more time and said it was because there was no response from me. The app showed that I had an appointment set, 20 minutes after I started my conversation, there was no more appointment. Almost two months after the mistake of relocation vs new owner takeover is still there. One agent said my account was inactive, the other said it was active, and the contract in effect and I had 3 business days to cancel from the day of signing.

Now they want to charge me for the cameras and the installation and asked for proof of what was agreed (verbal) at the time of the contract. I sent a screenshot of the appointment scheduled and my conversation with the agent who said the contract was invalid. The agent responded that screenshots are not legal proof because it does not have the website information (I was texting through the app, and there was no website address to show). When I asked if I pay for all that, if I could get something in writing and he refused, he said to screenshot the conversation as proof.

In addition, when you chat they do not give you a name. Each agent about 20 or so, gives me different information and assures me there will be no more issues. So, no cameras, and no appointment, and cannot void the contract because they are not complying with what we agreed. They make sure you pay but do not care to fulfill their promises because you are trapped in their contract. PLEASE, everyone, ask for EVERYTHING IN WRITING, don't trust anyone, or else you will end up like me.

Original Review: Oct. 17, 2023

I talked with a Brinks rep on the phone and he sold me a security system 9/13/23 without talking to my wife first. I financed through a company they use called Affirm. She gets home from work and we discussed the purchase and we decide after reading some of the reviews that we should cancel the purchase. I called them early the next morning to cancel the agreement and they told me it had already been shipped but when I receive it to send it back. I did just that but now that they have the $1,600.51 they will not return the money back to Affirm. I have called them 2 to 3 times a week since then and they keep saying it takes 5 to 7 days to process. They have even said they didn’t receive all the equipment. I did not open the box after I received it. My first scheduled payment was Oct. 13th and I paid it to keep from hurting my credit score. Once when I called I told them I would hire an attorney and they laughed at that.

This has to be one of the worst companies I have dealt with in my 74 years. I would not recommend anyone dealing with them. As a matter of fact I think they filed for bankruptcy back in May of this year. You want a security system to keep the crooks out and to protect what you have. You call these people and you just let the crooks in! Beware!!!!

I called today and spent 35 minutes on the phone with tech support (nice but useless) then their accounts department. They answered and said, “so you want to terminate your account?” – um, what, not yet, I want a refund first. But I was told I had to call Google (they own nest) to figure out the communication error and that the LAST alarm signal they got was 14 months ago. I asked to be refunded for the month I was just billed for (as well as additional months) and was told NO. "READ YOUR CONTRACT". The person was incredibly rude and left me disgusted. I cancelled my $35 per month monitoring agreement immediately. I CANNOT RECOMMEND THIS COMPANY.