Moving APT Reviews

At delivery, everything made it intact, except for one dresser with a mirror. There was a piece of it that was used to help it screw in which was made of some kind of paper material. So they had a hard time taking it apart without breaking that. But it was a weird feature of the furniture itself and that was not their fault. Eastland was also very good with communicating everything and letting me know what was going on. They had an instance where they had to wait a little bit longer because my new place wasn't unlocked and I hadn't gotten there yet. But they were completely fine with that and they kept going as planned.

On moving day, three guys came to do the pickup. They were fast and they knew what they were doing. There were some things that I never got into another box and their guy said, "I'm putting all the loose stuff in here." That was fine. I had a friend's photo in that, which was cracked already, and they wanted to make sure, "Did we do this?" I go, "No, no, it was like that. Don't worry." I had college hunks moving junk from my condo there and they broke a few things.

The move took a few weeks. During the delivery, they came a day earlier than expected and that was fine. I was talking to them and they were telling me that they were in Buffalo and then they will be up in Burlington. I don't know how they keep it all tracked down. The things were in different sections and there were different openings on the things so they get right into what they needed to. They called me to make sure that they could get their big truck in where my place is and to make it as smooth as possible. They stacked the things in the storage unit up here beautifully. It was cold and we were freezing. I gave them 100 and told them to warm up and have dinner. I just felt I needed to.

It wasn't a very large move, just one bedroom. On the moving day, there were three guys there and they were professional. I watched them load stuff and felt comfortable that they were handling the fragile stuff properly. They had to go through elevators and stairs and they seemed to handle that fine. The person that delivered my stuff was a one-man show and he was extremely professional and had a strong sense of urgency. They did better on the receiving end than the pickup end, but both were fine. The end price was extremely accurate. Moving APT was almost half the cost of PODS, which is unbelievable. PODS wanted to charge me 5,600 and I had to load the stuff myself. My price with Moving APT was 2,800.

We were expecting the movers on a Sunday at 9 o'clock in the morning and they knew at 8 o'clock the night before they weren't gonna make that deadline. They could have called us ahead of time in order for us to be prepared for them to not show up because both my aunt and uncle are disabled. So there are a lot of things in place. They could have communicated earlier when they knew, not two hours after they were already supposed to be there that they weren't gonna be there for another day. That part suck. But it's factors of the unknown. It wasn't anything to do with the moving company. They were trying to accommodate the customers that were negligent in their own actions.

The movers came on time and they were very kind. They were really respectful of not walking in and out with their shoes on, which is a hard thing to do when you're moving stuff in and out of the home. They were really careful with all of my stuff and everything arrived in great timing earlier than I thought it might. My dresser was missing at first and I was worried about it because it was either left in California or at the warehouse. The manager based in New York found my dresser in the warehouse there and personally brought it to my house the next day. It was really nice of him. Overall, it was a very nice experience.

Before delivery, they started all the drama. We moved to Austin. When we were booking Moving APT, we said that we don't have any address. They need to deliver in Austin because we need to move to Austin first and find a place, then we will give an address. They agreed to everything. After we reached Austin, we stayed in a hotel. They called and said, "Did you find the address or not?" We said that we were finding. "You need to give five or six days." They said, "No. Your things reached Austin. We need to deliver it. If you want to keep it in a storage, you need to pay $300."

I said, "No. As part of that agreement, 30 days of free storage is available in my contact." They said, "No, it is wrong. Someone gave you a wrong detail." "No, boss. You go and read it." After one day, the same lady called. "Okay, now, it is yes." "You are saying it last minute." I didn't say it at the last minute. Because we were moving from Iowa to Austin, we didn't have a house. I said, "How come you would have said that we will receive the things as soon as you reach Austin?" After a lot of fighting, she agreed. The next day, she called and said, "Did you find an address or not?" "No, you have to give 30 days."

She said that, "If you give an address right now, we will agree for the $3,000. Otherwise, you need to pay another $300 extra." "Why?" She said that, "No, we are keeping it in storage." "Madam, these things, we already talked about yesterday and you agreed that you are going to give 30 days of storage as per my contact." Then she disconnected the call.

After two days, we called her and said, "We have an address. We found it. Can you give it?" She started coming up with a new thing. "You said Austin. Now, you are giving an address 14 miles away from where you stayed." The hotel address and where we found the address 14 miles is away. "You need to pay $300." "How can we know that how many miles will be there? There will be a difference from the stay hotel and the address. How come we know that before we start from Iowa? We said that it's Austin. We don't know where we will be staying in Austin."

She said, "If you are talking like this, we won't deliver it." "How come you can say that you can't deliver it?" We were tired at that time. We asked, "How much more do you want?" "We want $300 extra." "Okay, charge it, take it." She said, "We can deliver it." And it was two days before she said that the things reached the house. Now, she said, "We can't deliver it tomorrow or day after. We will deliver it after 15 days." We agreed for that also. She delivered after 15 days.

While delivering, she charged many things. Finally, we paid close to $650 extra from whatever we agreed. And she asked us to give a good review in Google. And she's said that she would give some Amazon card if I give a good review on Google. I didn't care. So, because we were settling here, we were so pissed off with her. But I thought that after one or two months, I needed to give a review in Google that we were very unhappy with that lady who called from Chicago.

The next time when we were in trouble, when we called the same person from Moving APT, they said that, "There is no connection between us and that lady who is calling from Chicago. We won't care because we handed over your move to that lady. So now, we won't care about whatever they are saying." And that's why I won't recommend Moving APT to anyone. Because already, my groups, they know how the Moving APT handled my things. So, I need to give a very bad Google review to Moving APT because after they got the first payment, $1,600-something, they didn't care. And we suffered a lot. Before we moved, we called Moving APT and said that we wanted this move to happen on the day. They agreed. They said, "It's nothing. You can't call us because this is handed over to some Chicago movers. So, you need to deal with them." I wouldn't recommend Moving APT to anyone.

The customer service reps weren't really helpful at all when I tried to make the argument. They were pretty much telling me it is what it is and, whether I move this stuff or I don't, the price would be what it came down to. So, on the day of the move, my hands were tied behind my back and I didn't appreciate that at all. Also, I'm still missing stuff like my weights and a TV stand. And it's been over a month. I tried contacting the moving company and they keep telling me, “This week or in a couple days.” But it hasn't been the case. Apparently, they were moving my stuff from one truck to a different truck. And the movers didn't move all the stuff from one truck to the next. Overall, the price was great initially, but what I ended up having to pay for it was terrible. If I had to do it all over again, I wouldn't go with Moving APT.