Moving Squad of South Florida Reviews

As the date approached it turns out that he was giving me a window of Sept. 21 until October 1 for pickup and that they would let me know three days in advance and that the driver would call 1 hour before delivery. I only found out that the delivery could not be made on the 21st that morning because I happened to call. I had to rent a uhaul and was did not buy the wood because I was told no delivery. When I told Stephanou that he said to "stop playing games" and had a completely unprofessional attitude. I just wanted my items delivered, after all the entire move cost over 20k and to make things worse because of their carelessness we have an alarming number of broken, banged, and completely destroyed items some of which have been in my family for generations including a vintage cast iron stove and large wine fermenting glass bottle.

I am not pleased with this company or Colonial Van lines which they work for. It has been a nightmare to do business and just have them hold up their end of the bargain. To top it off their delivery drivers bad mouth both organizations and just tell you that they are the frontmen for crappy organization that they work for and that they just "get paid by the hour and get helped with tips." We had two moving crews on the same day with two different trucks and neither of them did what we had asked for as part of our service.

I did pay for insurance on my items so I hope they are prepared to pay for a jukebox from 1960, a 3 thousand dollar click and grow wall garden, and numerous plates and glasses. I signed papers on the first truck, but the second truck never left me a copy or signed anything in front of me? What a letdown. Do not let this happen to you. Never use Colonial Van Lines or Moving Squad. Stay away from Stefanou.

On the day of the move, the movers were 2 hours late and came short with only two movers instead of 3 as initially agreed. It was already the middle of the day, and from what we understood they finished an earlier move before arriving to do our place. They barely moved stuff; it took them 5 hours to move only boxes! When we called Ryan and raised all those issues and concerns, he directed us to his supervisor and said that he could not help us! Ryan’s supervisor blamed us for having more items in our inventory, which was not true! Ryan was the one who calculated the inventory, not us. Nevertheless, this claim was proven not to be the case later that day. What a terrible customer service!!

Eventually, they decided (not us) to send an additional truck and additional movers and charged us for everything, including additional extra 2 hours, which they didn’t use, and until now they have not refunded us. They requested us to sign a document (Non-disclosure agreement) that meant to keep us silent if we wanted to receive a refund for the 2 hours they charged unlawfully. We, of course, refused to sign this.

The original offer we received from Ryan was $1,058 for three movers and 7 hours. After this terrible experience, we were charged $2,874 - 5 movers and 13 hours that in fact worked 2 hours less. In addition to all of that, they damaged our furniture and our claims were declined. They also forgot to move a huge glass top dining table. We had to find and pay someone else to move it for us after that day. Please look for a different mover!

Ryan has a personality like no other, he is definitely made for customer relations. Now to my movers Tavares, Michael & Roshane the prime definition of a SQUAD. They were on time, actually a little earlier than expected but did not mind waiting (per my request) until my contracted time. Diligent and respectful to us and our property. This squad work was beyond our expectation. Once we had the paperwork situated these gentlemen had my furniture wrapped up, home cleared out and on their truck in 30 MINUTES. Got to our new address and had our things unloaded, all furnishing in their appointed places throughout our new home all within 2 hours???? Me and my husband could not BELIEVE IT!!!

My husband was more than happy to tip these gentleman. Let me tell you something people you get what you pay for. We are so happy we did not go the cheaper route. But went with quality. I will never be moving any other way after this experience. And let me tell you the service did not stop there. Following my services customer relations follows up with me to utilize any feedback to train their team to provide current and future customers with top-tier service... MOVING SQUAD you are headed in the right direction if all of your staff reflects the 4 gentleman that I've mentioned. TOP NOTCH. Keep up the good work????

But we had issues during the delivery with the rain and they hit a wall. There is a scratch on the wall. It’s near an edge, and I haven’t really figured out if I could do spackling or something. I’m not worried about it. But I did complain. I’ve several people call me and follow up, and follow up, and follow up. And one of the things that happened is that my dresser and nightstand have sticky residue on the outer edges of the furniture and fuzz from the blankets that are used.

I explained that it was probably old tacky stuff from the previous used tapes that left it tacky, and then blew residue from their blankets on my furniture. I mentioned it to one of the men, but I didn’t go further and complain at the moment because I thought it would be something that I could take off with furniture polish. But no, it hasn’t come off. It’s not at the top of my list to fix today or tomorrow, but it is something that’s bothering me. And it’s a good portion from top to bottom of both the nightstand and the dresser. It didn’t happen to any of the furniture, but those two.

Also I initially was given an estimate I complained to the person that was initially doing the furniture with me, and I said to him that I’m not moving certain things. He left it in the list and I feel that I was overcharged due to that furniture that he left in the list that was not getting moved. I didn’t know how to complain that they’re asking me for an extra $1,000 that was never in any of the estimate. They figured something without being sure of the weight of the furniture. So, I didn’t know that that was supposed to be in there. But I’m satisfied with most of the work.

I kept getting different people calling me, so I kept talking to whoever was calling me. I felt I wasn’t going to get any money back or anything like that. So, I’m not going to refer the company to anybody because I’m afraid that it might happen to them. And I don’t wanna be a referral to something if they’re gonna suffer the same as me, unless I have a full conversation and explain to them, “Expect this, this, and this,” and make sure it’s better than what I experienced. But I really liked everything to a certain point. They seemed like a very well-prepared company for doing this. But there were things excluded from my original conversation that I did not know I had to look for.