National Van Lines Reviews

BEWARE! This company does not have its own trucks or crew. Does not even deserve one star. Wish I knew that before I booked with them. Scheduled my move two months in advance. The day before my scheduled packing and loading I called National Van Lines to find out when my crew was coming and they did not have anyone lined up for me. It took them four days to scrounge up three men and two U-Haul trucks. These three men did not work for any reputable moving company I might add. I am now three days behind on my move. My family and I had to purchase boxes and packing paper to pack my own belongings. This was supposed to be a complete pack, load and move contracted job. My husband and I then had to arrange additional moving crews to help with the packing and loading in order to be out on time. We have moved with other major moving lines in the past, this was the worst move ever!

I received a call the day before our cross country move date to try to get me to reschedule which at that time I made them aware that I could not. CS stated that no one accepted this load until the night before. The crew showed with no packing materials. A moving company with nothing to pack the kitchen, and artwork even after I did a video call inventorying kitchen and paintings. Cesar the leader who arrived first at 7:50am, quit and drove off at 9am and never came back. After several calls to Tiffany in CS I came up with idea myself that the two workers who were left go to Home Depot and buy materials. There was no mattress bags/covers even after I did a video call inventorying bedrooms. Other furniture was placed on the truck unprotected which I made them pull it back off, and repack.

First of all, the price structure was weird. I had to make three different payments. The last one had to be in cash. When I called the office to confirm that it had to be in cash, I was told I could pay "any way I wanted" but the people who showed up insisted that I had to have cash. When I informed them I'd have to go get it, (which I did) the man in charge just kept going on about why he had to have cash. Apparently, National Van Lines just contracts with these people. I also paid for help in packing. They left parts of things lying on the floor, and didn't wrap or pack electronics properly. Several items were broken or disabled. My things were moved to a storage spot, and I'm still discovering fragile items just thrown in a box every which way. I have low vision, and missed much of it earlier.

I am an 85-year-old woman who moved across country from Oregon to Georgia to live closer to my daughter so she could help take care of me. National promised my belongings would be delivered safely and on time. That promise was not kept. I waited for six days past the contract deadline, on borrowed lawn furniture, for my belongings to arrive. When the van finally showed up, I discovered much of my furniture, most of which was under six months old, heavily damaged. One furniture item wasn't even on the truck.

NVL recently moved us from NC to VA. The total short move cost me $4,770.91, which included $410.00 for insurance which carried a $500 deductible. Didn't understand why I had to pay such a high deductible, when I never had to pay this with any other moving company I previously used, and trust me, we moved a lot. Unfortunately one of my night stands that made it from Texas to NC undamaged with Evolution Movers, couldn't make it from NC to VA without NVL damaging my $830 (before taxes), Night Stand. When I put in a claim for my damaged Night Stand, NVL sent me a check for $329.99. From the $830 (the cost of my night stand before taxes), they deducted $500.01, and sent me a check for $329.99.

A nightmare experience. They were the most expensive quote I received and unfortunately I did NOT receive the service I was promised. The driver was extremely unprofessional with several hours of delays on both pick-up and delivery dates with ZERO communication. The movers caused close to $1000 in damage to my furniture after they had me pay for full-coverage insurance and now refuse to take responsibility for the damage. I pointed out the damage to the mover and the driver immediately who apologized for the partner mover not being careful taking the items out of the truck.

Called National Van Lines to get quote - got a quote - asked for video inventory. We set up date/time and I tell ** in Ocala I could not do 9 am time. He changes time - I am sent confirmation and reminder for time/date. I sign on and waited 45 mins for NVL (John) to sign in which he never did. I hung up. Very unprofessional- no call back or text. I texted him - no response. I will not use this company.

Three guys showed up and once we told them what was going they went to work. They are safe and professional and work fast, they wrapped my furniture very well and protected it well since they arrived, they tried to do it as soon as possible without interruption, I recommend them 100%. I highly recommend.

The movers were extremely careful in handling our antique furniture and ornaments. They had their own packing materials and boxes so all of the items were safely transported to the designated location and even labelled with tags - very thoughtful. I had my concerns, I admit, but luckily it all went smoothly - from packing and loading to transporting and unloading, everything was done in a professional and efficient manner. Thank you for your diligent job and considerate attitude.

Very awesome Service!! They did a great job!! Very fast and kind. And also very reasonable with their prices. I would 10/10 recommend them. Couldn’t be more satisfied with my experience. My antique furniture arrived undamaged and well protected. THANK YOU SO MUCH.