Old Republic Home Protection Reviews

When I have a claim for my AC or heater stuff, the process with Old Republic takes a long time and it's a hit-or-miss of getting good people. And there's nobody local. Most of the people I've had are either a good hour to an hour and a half away from my house, which is sad because there's so many people in Crosby, Texas that own AC and heating companies. I had a good one out of Porter, but he's 45 minutes to an hour away from me. So it would take the techs at least two days to come out and there's been scenarios where it's been longer. But the other day, I made a claim for my oven and within a couple of hours, the tech came out because it's the same guy who has done the work for me on my oven previously. He's been amazing and very considerate.

Having Old Republic gives that sense of security that if anything breaks or we have any issues, then we can just call in because we have the coverage. It's nice to only have to pay the co-pay, and we know that it's taken care of. We submit claims online, and it's really easy. As soon as we know something's broken, my husband logs right in and handles it. We usually have a case number and information within minutes, so we know who we're gonna be calling to set up an appointment, our local agency or whoever is gonna come fix the problem. Sometimes, we get people who don't know how to fix the issue, so it gets referred to somebody else. They resubmit it, and that's happened a couple times. Besides that, I really like Old Republic.

I've got Old Republic on at least three properties and have had good and bad results with them. The problem is the contractors. It's the way they do business. A guy came out here and had no tools on him. He came out in a car that was not a company vehicle. I had to get him a ladder and the tools. In cases when I've complained to Old Republic, they assigned the claim to somebody else. Eventually, you end up getting somebody that'll do the work. Most of the time, if there was an issue, they would eventually resolve it. Having several properties with things that go out like plumbing and electrical, it isn't worth my time to try to find somebody and hire them. I just make a call to Old Republic and they assign somebody. For $85 to get it done, it's worth it.

So far, Old Republic Home Protection has been fine. It's been easy to get things going. I submit claims over the phone. The first time, I got a person and the second time, it was automated. I waited for the person. Everybody prefers to speak to a person. The automated is a pain but as far as it goes, it's no worse than any other automated system that other companies use for other stuff.

At first, I would call in my claims to Old Republic. Now, I normally do it over the internet. Their reps were always friendly, knew what they were doing, and expedited everything. The contractor from Conroe had come and fixed the washer and it was good. Then the icemaker went out in the refrigerator so Old Republic sent him again and he was terrible. He took everything down then he left and I never heard from him. But I kept on waiting and that was a pretty long time. I also called the contractor several times and he never would call back.

We had a water heater fail in June and Old Republic hired a plumber to come out and check it. They said it was under warranty. They replaced it and that was all fine. Less than three months later, that brand new water heater failed and they sent out a new plumber who said that it needed to be replaced. Instead of replacing it, Old Republic sent the original plumber out who said that they couldn't check anything because the other guy tied off the lines to stop the flooding. So, that was a mess just to get the brand-new water heater replaced. I finally got it replaced and this brand-new water heater that failed flooded our nursery. It did that before and we took care of that under the home insurance. We paid the deductible and that was super on us. But when it failed this time and flooded the nursery again, we had to do mitigation and reconstruction which we're still in the process of.

75% of the time, Old Republic's customer service is poor. On the last call, they hung up on me. Old Republic is a rip-off scam.

I like Old Republic. I call them and explain what's going on, and they work their best to try to get someone ASAP. If they're extremely busy, they apologize and bring someone out within 24 hours. Their contractors come out in a timely manner, and they fix what I need fixed. It's a good price too. I've had several stuff repaired. When my air conditioning goes out, I explain that I have kids so they try their best to make it a priority to come out to fix the air conditioner. They have to order pieces, but they come back as soon as possible to fix it.

I had a falling out with one of the people Old Republic had on their list that they sent over. But Old Republic spoke with a supervisor. She reassigned the claim to somebody else and everything went fine. I put a claim in around midnight, Eastern Time, and they've got someone coming out here. He called and said he's en route. I like the digital thing where you can do things online. Whoever did the UI or in charge of developing the site did a good job. It's not just basic "I need an order." It's very specific. I also like how someone will always respond to your call. If I call and the person doesn't pick up, I will leave a message and someone calls back. I'm appreciative of their diligence.

I have the premium policy. I called Old Republic 3 weeks ago to place a service repair request for my washer, to this day still no resolution. They will do everything possible to not replace your appliance! After 2 service maintenance partners, they continue to give me excuses for not replacing my washer. As of now, they can't find the replacement part, so they've decided to send the part out to be repaired. The repair company has yet to contact me to make an appointment to come and pick up the part that needs to be repaired! Old Republic has informed me that once the part is picked up and repaired it'll take approximately 2 weeks to get the part back for reinstallation! Meanwhile our laundry is piling up! I recently renewed my policy, what a mistake that was!