Omega Auto Care Reviews

Even though Omega provides parts, if you don't take your car to a mechanic that doesn't accept the parts from Omega, they can charge you whatever they want. Omega would say, “I'm sorry. There's nothing we can do". We had to get our car taken to another facility because one facility wanted $1,300. I could have done it myself for $300. Omega said they were trying to work with them. The broker found me found two mechanics in my town who were willing to accept the parts and charge me much less. My out-of-pocket ended up only being $100. I'm supposed to have $100 deductible. I went through the special website to schedule my appointments and Omega waived my deductible through the shop. Because we had to move my car to another shop, they even waived my deductible there, too. Omega also covered my diagnostic fee at both shops. They did good by me, especially with that particular repair. It could have cost me a lot of money but instead of costing me more, it cost me less.

I am disappointed now I don't have them because my car got too many miles. There were two times that I needed Omega for that particular car. Those two repairs covered more than I paid. It was worth it. There was the inconvenience that I didn't have my car for a few months and I had to deal with talking to different people and moving my car, but it was still cheaper than me having to buy another car or me having to pay for those things out-of-pocket.

I had a claim for a new transmission. It's about $7,000. I turned the car in. I brought it into the shop the day the policy expired. So, it was met with some opposition initially, but once they saw that it was still a valid policy after that, then it moved quickly. There were no issues going forward. I talked to the manager and the supervisor who initially was trying to deny the claim. I told him my personal feelings, how I don't like how this industry scrutinizes every claim that comes across their desk and looks for a way to deny them instead of being that person who can save the day because at the end of the day, that's what these policies are. They are peace of mind.

This experience was a full circle of experience because of the way that they've begun to try to deny a claim so quickly. I said, “Listen. I get it. You're in the business to make money. Obviously, you're still in business, so it stands to reason that you take in more premiums than you pay out claims. So I get it. But goodness, don't be so quick to scrutinize each and every one, kind of deal.” So, we came to the middle ground, and at the end of the day, I am happy. I just had to fight tooth and toenail the whole way. The moment they realized that they're on the hook for it, they took responsibility. They moved very expeditiously.

If you're considering Omega, make sure you get the right person to work with. Some of them are not pleasant, and I have had very bad experiences. I was talking to one woman who I was asking about canceling the policy and getting the refund and she was like, “Oh, you can just cancel it.” So, she canceled the policy without me giving her the authorization. I was only inquiring. I said, “But you didn't even do the refund.” She said, “Oh, well, you didn't say you wanted a refund.” She was going to cancel the policy, and I owe nothing more. She wasn't going to inform me that I had a refund due to me. That part was shady. I said, “Would you do that if your mother was canceling the policy?” She said, “We're not entitled to inform you that a portion can be refunded back to you.”

I took my truck to the dealer as I needed service. I gave them my extended warranty, but it didn't go through the extended warranty because I didn't realize that I still had an extended warranty from the dealer. When my truck was paid, I extended the warranty. When there was an issue with my air conditioner, I went to get service and it was declined. The first time I took the car to the dealer, they ripped me off. I was not going to take my truck there so I asked Omega what dealers they have listed so I can go to them. I went to the one here in Port Saint Lucie. The guy there was so rude and he he said it was declined and it was gonna cost me $3000 to fix my air conditioner.

I asked why it was declined and he said "Because you still had an extended warranty on that particular part of the air conditioner." When I called the dealer and I asked if I had an extended warranty on the compressor, he looked it up and said no. The warranty expired a certain year. That was when I called the auto repair again and told him what the dealer said. But he said that was what my extended warranty said. I called Omega again and I told them the story about how I no longer had the warranty. The rep looked and told me it was still warrantied. I said, "No, it's not. I have proof here that it's not." He told me "I can't do anything. You have to go back to your auto. That's what your auto repair said."

When I went back, I said the auto repair, "Don't do anything until you get this fixed." That's a lot of money and I've been on this insurance for a long time. I showed proof that the part wasn't on the warranty. The repair shop called Omega again and got it fixed. Omega finally accepted the claim. I still paid the guy 800 and Omega extended warranty paid the remaining.

On top of that, the repair shop guy said I was gonna need brakes and pads. He said he could do everything for almost close to $3,000. In the beginning, he was so nice. But when I didn't wanna do the brakes and everything with them, he got mad. I called two other mechanics and they told me, "But that doesn't have to do anything with Omega." That's too much as well. I got my brakes and everything for less than 1,000.

When they fixed my air condition, the guy had to take pictures for Omega to believe them that it was a true statement. When they declined the claim, I was gonna cancel my Omega extended warranty because what's the use of having extended when they're always declining my claim? But I still kept it and my truck's been in good condition. I still have it until '24. But no, definitely, I'll give them a 5. I'll give Omega a 5.

Go for Omega. But you have to be careful with the shops because they'll double the price. Even the dealer will double the price. I have a really good friend at the Cadillac. I said, "When I brought it here, they still charged me over $2,000. I know that I could have fought it, but I was just so busy." I really got mad at the insurance sometimes. Omega didn't wanna talk to me because they go directly to the shop.

I have Omega for over two years and never missed a payment. And I don't know why I had to go through so many people. That's not what they go through every month when they take that money out of my checking account. Also, I don't know if I got a used transmission or a new one. Nobody ever came back to let me know but the person who did the repair for me said that most likely, it's a rebuilt. That bothered me because I don't know how much mileage is on this rebuilt.

It was ridiculous trying to get the repair done thru Omega Auto Care, but after all the dust settled, they kicked in and did what they had to do. It's a good company, but they need to sharpen up the edges a little bit and have a little bit more patience, especially when you're dealing with people like me who really don't know stuff about this field. That's why we rely on them. And maybe they need to revamp their company when it comes down to putting personnel on the phones or work with people who really don't have it that well. The patience of some of the reps was short and they didn’t want to answer the questions that I had. But there were some people who picked up where the other ones had fallen and straightened it out.

My car was taken in for repair and I was told the shop wanted to flush out all my system. The gasket in my exhaust by the manifold was loose. Omega was gonna do the exhaust but they couldn't cover it because that was under the basic maintenance of the vehicle. But I always kept that truck in running condition with the oil changes and stuff like that. We figured that out and it was a minor problem.

What happened was my vehicle was trying to start over and it wouldn't catch. It was a relay switch that Chrysler came out with and it was discontinued. What they did was they came out with a new switch that they put in the box. They probably sent me something saying that it was a recalled product. The guy that actually did the switch found out it was a relay switch with a wire to it. He opened up my hood and showed that to me. I went on and had it done. It cost me $300 but it's okay.

I had a claim way back in 2018 and Omega covered it. I took the car to a Dodge, Chrysler, and RAM in Naperville. I paid my $100 deductible and the issue was fixed. They gave me the receipt and it was $1,100 worth of work to do on that truck. Omega always told me that any ASE-certified shop can work on the vehicle and they will cover it. But I rather for the dealership to deal with it.

I've been dealing with Omega and since they're good, I would recommend them. But as far as looking forward to and seeing what a warranty covers, make sure it covers everything as far as what you need to cover. I even have that now with the new warranty. It has that basic maintenance coverage on it such as oil changes and tire rotation. I'm satisfied with Omega. I had different companies calling me trying to get me to switch over and I told them, "No, I have a warranty, an extended warranty on my vehicle and I'm very happy with who I have." I've been locked in with them for years.

The rest of the time, it's been like, "Oh, yeah, I need to get this fixed." Then they instantly refund the money. I didn't even handle them. I just handed off their number, my policy number, and a couple of other things over to the dealer, and they dealt with everything for me. Omega did what it needed to. I just sold my truck. So, I kinda wanted to get what I could out of the warranty if anything remained.

I have all my paperwork from Hampton Chevrolet. They had my vehicle for almost four months without me even having a rental. So, I had to borrow other people's cars to get around to my doctor's appointments and everything like that because it was back and forth between having Chevrolet and Omega. No one was really communicating with each other, and they were waiting and waiting for an adjuster. Then when the adjuster came and asked them to break the engine down, they broke the engine down and then tried to get back in contact with him. It took another while for him to come, but then just to come back and look at the engine again, and then he wanted them to break the engine down even more.

They said, "Well, we can't break it down no more because we already had the engine off the block and we had the engine." Then they want to know the measurement of piston rings and all that stuff like that. The whole time that all this was going on, I had no vehicle. I was never reimbursed within four months that I was out without a vehicle, and I had to pay other people to take me to the appointment or either pay them to use their car.

When I got back in contact with Omega, I wanted to go ahead and cancel my policy, and they were like, "No, you can't cancel it now. We done pay $9,000 to get your vehicle fixed." I was like, "Well, wait a minute, though. If you paid $9,000 to get my vehicle fixed, why was I without a rental car for three and a half, four months?" They didn't have an answer for that because they said that Hampton Chevrolet was not getting in contact with them and Hampton Chevrolet said that Omega wasn't getting in contact with them. So, I was the one that was getting the shaft. For four months, I was calling, and Omega was still taking payments out, which is $172 and some a month.

When I picked my vehicle up, I had to buy a brand-new battery because the battery that was in the vehicle all of a sudden went bad. Hampton Chevrolet said, "Well, we got a battery and it'd cost you 300 something dollars for the battery and install." I didn't have any money like that. So, I had to borrow some money to buy the battery from AutoZone. I was really screwed for about four months on Omega. They said they understood the frustration that I went through, but there was no compensation. I'm still really salty about that.

This lady finally helped me out when she told me that once I got my vehicle, if I had any more problems, I could give her a call. She was the one that really helped me. She went above and beyond to try to help me get my vehicle. She was talking back and forth to Hampton Chevrolet. As of right now, I wouldn't recommend them to anybody because of the bad experience that I had. Omega never sent me any paperwork showing me that they paid $9,000 for the car, but I got paperwork that Hampton Chevrolet said they got 3,000 for them to fix the car. With the warranty that I had, I should have only paid a $100 deductible, but I had to pay almost 500 out of my pocket to get my car back from Hampton Chevrolet.