Onust

Onust Reviews

Onust Reviews
4.7(6)
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About Onust

Onust offers three vehicle coverage plans. Plans include 24/7 towing and emergency roadside assistance, safety and recall notifications and real-time connection with an ASE-certified mechanic. No vehicle inspections are required to join, and the mechanical breakdown coverage comes with a $0 deductible and begins immediately.

Pros & Cons

Pros

  • Zero deductible for repairs
  • Cancel at any time
  • Recall notification
  • 24/7 roadside assistance
  • Unlimited mileage limits once you become a member

Cons

  • Activation fee with Onust Connect Plus plan

Bottom Line

Onust offers vehicle mechanical breakdown coverage starting at $44 a month. It also offers single- and multi-vehicle roadside assistance plans that start at $9.99 a month. All plans include 24/7 towing and roadside assistance. No inspection is required, and coverage starts on day one.

What is Onust?

Onust is a vehicle breakdown coverage and extended auto warranty company. It offers three plans, with costs ranging from $9.99 to $44 or more per month. All plans include 24/7 vehicle roadside assistance and towing, connection to ASE-certified mechanics and vehicle safety and recall notifications.

The Onust Connect Plus plan adds on mechanical breakdown coverage with a $0 deductible. Coverage kicks in immediately. An activation fee (starting at $250) is required with this plan. Most vehicles are eligible for coverage as long they have 100,000 miles or fewer and are not older than 10 model years. European, diesel and electric vehicles qualify with 65,000 miles or less. Once a person registers their vehicle for Onust Connect Plus before these mileage requirements, they can drive their vehicle with no mileage terms and will be covered for the lifetime of their vehicle.

How does Onust work?

Onust offers three levels of coverage: Onust Connect, Onust Connect Family and Onust Connect Plus. Onust Connect and Onust Connect Family are primarily roadside assistance plans, while Onust Connect Plus adds mechanical breakdown coverage, rental car coverage and travel lodging reimbursement.

You can sign up for an Onust plan online. Once you’ve chosen a plan and made your first month’s payment, coverage starts immediately. The Onust Connect Plus plan does require a one-time activation fee that varies based on your vehicle type, model and mileage. Activation fees start at $250. Onust plans are month to month and can be canceled at any time without a fee.

Each plan from Onust includes roadside assistance, which you can access 24/7 by phone. If you have the Onust Connect Plus plan and your vehicle breaks down, you can take it to any ASE-certified mechanic and have the shop call the Onust claims department. There is no deductible.

Onust plans

Onust has three coverage plans:

  • Onust Connect: This basic plan includes 24/7 towing and emergency roadside assistance, vehicle and safety recall notifications and real-time connections with ASE-certified mechanics for answers to your questions. Roadside assistance includes flat tire assistance; fuel, oil, fluid and water delivery; lockout assistance; dead battery assistance; and ride-share assistance.
  • Onust Connect Family: The family plan offers the same benefits as the Onust Connect plan for up to four vehicles.
  • Onust Connect Plus: Onust’s highest-level plan includes everything in the Onust Connect plan, plus mechanical breakdown coverage, rental car coverage and lodging reimbursement. Onust covers repair and replacement of thousands of parts and components in these categories:
    • Engine
    • Transmission
    • Drivetrain assembly
    • Suspension
    • Steering
    • Brakes
    • Electrical
    • Air conditioning and heating
    • Fuel system
    • Cooling system
    • Interior electronics
    • Convenience accessories
    • Vehicle hardware
    • Electrical vehicle components
    • Other components
    • Sport package components

Be sure to read over your contract for excluded parts and repairs. For example, Onust states that it does not pay for repairs necessitated by the failure of the exhaust system or catalytic converter. It also does not cover specific services, such as fixes of squeaks or rattles or corrections of air or water leaks.

Certain vehicles are ineligible for mechanical breakdown coverage from Onust. These include vehicles with over 100,000 miles, vehicles over 10 model years old and specific vehicle models.

How much does Onust cost?

The Onust Connect plan and Onust Connect Family plan cost $9.99 and $14.99 per month, respectively, at the time of publishing.

The Onust Connect Plus has a starting cost of $44 per month, plus a one-time activation fee starting at $250. The monthly cost and activation fee depend on the year, make, model and mileage of the vehicle. You can get a quote for the Onust Connect Plus plan online; you’ll need to provide your primary state of residence, ZIP code and email address, as well as your vehicle identification number (VIN) or the vehicle’s year, make, model, drivetrain and fuel type.

Onust FAQ

What are Onust’s coverage limitations?

Onust’s roadside assistance benefit doesn’t cover the cost of emergency fuel, fluids, parts or replacement keys. It is not available more than once in a seven-day period or more than three times in a calendar year.

Your Onust mechanical breakdown coverage should list noncovered parts, services and conditions, so read it over carefully. For example, noncovered parts may include audio speakers and the exhaust system, and noncovered services may include engine tuneups and removal of contaminants.

Onust does not pay for repairs performed without prior authorization or breakdowns due to preexisting conditions, vehicle misuse or negligence. It also doesn’t cover your vehicle’s repairs if it’s still under manufacturer warranty.

Can I choose my own mechanic with Onust?

You can use any ASE-certified mechanic to perform repairs on your vehicle.

Can I transfer my Onust plan if I sell my car?

You cannot transfer an Onust plan to a new owner.

Can I cancel Onust?

You can cancel an Onust plan at any time without a fee. Access to your plan continues until the end of the billing cycle; however, if you cancel within the first 30 days of sign-up, you can get a refund of both the monthly subscription fee and the activation fee (if you’ve made no claims).

How long does an Onust contract last?

Onust plans are month to month and last as long as you pay the monthly fee.

Is Onust legit?

If you’re looking for vehicle coverage for roadside assistance or mechanical breakdowns, it’s worth comparing Onust’s plans and costs with those of other companies. Onust differs from many extended auto warranty providers by covering your vehicle on day one — but you do have to pay an activation fee of at least $250. There are coverage exclusions for all plans, so it’s important to read the fine print of your agreement. Plans are month to month, and Onust makes it easy to cancel at any time.

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Page 1 Reviews 0 - 5
Verified purchase
Customer ServiceClaims HandlingCoverage

Reviewed Feb. 15, 2023

I've been in the car business my whole life and know the traditional service contracts are not available for my type of car because it's too old and it has too many miles on it. I heard about Onust through a mutual friend, and I luckily fit within their parameters. I was able to still purchase the Onust warranty because I was under 10 years and 100,000 miles. Signup was very simple and streamlined, and I had no questions.

I have traditional service contracts on my other vehicles because I bought them when I bought the car, and I did not buy one on this particular car. When Onust became available, I jumped at it, especially because I can keep it for the lifetime of my car, which is very attractive. The coverage is great too. The warranty covers more than the service contracts I have on my other vehicles. I have the coverage if I need it, but I haven't had to make a claim yet. I like that I have the mechanic in my pocket that I can call and ask questions, if I feel like it's something I just need a little information on what button to push, and they would help me.

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Onust
Response from Onust
Hi Ms. Bowman -

Thank you for your feedback, we truly appreciate hearing from our members and are super excited you see the value in having an Onust subscription. Please reach out if you have any questions - we are here to help you enjoy your vehicle.

Best,

Onust

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    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Jan. 1, 2023

    I liked the concept of how Onust did business. There was no end dates or mileage attached to the warranty. The reps were great and the cost was quite reasonable for what you're getting. I'm very happy with Onust.

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    Onust
    Response from Onust
    Hi Tim -

    We appreciate your feedback and we are glad you see the value in our offering. We created Onust to be affordable while providing manufacture-like coverage for most vehicles. Thank you for being a loyal subscriber and please refer Onust to your friends and family.

    Have a blessed New Year!

    Onust

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed Dec. 16, 2022

    My factory warranty was going to run out and I wanted to keep it going. Onust has been great, so far just like the welcome stuff. The warranty was easy to get and communication was good.

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    Onust
    Response from Onust
    Hi Chris -

    We value your membership and appreciate you taking the time to provide your feedback. We are here for you and wish you and loved ones Happy Holidays!

    Your Onust Team!

    Verified purchase
    Claims HandlingTechPriceRefunds & Payouts

    Reviewed Dec. 10, 2022

    After I went to the dealership to fix my car and paid all that money but they never fixed it, I went to Pro Auto and they fixed it in one day. The secretary told me about Onust. I said, "All right. I'm gonna sign up for it." Best investment I ever made. Every now and then, they send a check to use on any service. I also had a claim and it was all paid for. I would recommend Onust to anybody.

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    Onust
    Response from Onust

    Thank you Bill for your comments. We appreciate your feedback and am very happy you are seeing the benefits of your Onust subscription. Have a safe and joyous Holiday with love ones.

    Best,

    Onust

    Verified purchase
    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed Nov. 25, 2022

    I'm not the one that buys an extended warranty for things. But the concept of month-to-month, especially since I had an older vehicle, was something I was very interested in. I kept up with the team of Onust as they were developing and pushing forward. Once it was launched, I was certainly one of the first. I did everything in terms of securing the service online. The website was very straightforward and helped me along the way. Subsequent to having the service, I get occasional outreach from their on-staff certified mechanic-type person thoughts and comments about maintaining my vehicle or making sure things are going well. The follow-up and the customer service subsequent to signing on have been fabulous.

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    Onust
    Response from Onust
    Hi Scott -

    Thank you for your continued support of Onust. We built Onust for customers like you who are looking for comprehensive coverage at an affordable price point while providing a personal connection through our Member Advocacy team.

    Best,

    Onust

    Verified purchase
    Coverage

    Reviewed Sept. 15, 2023

    What interested me with the coverage was that it has the option for a bumper-to-bumper but when it came down to it, they didn't give me what I needed. They told me it covered the axle and the drivetrain, but it doesn't cover struts and stuff like that, which is the kind of stuff I needed. Also, they said I didn't qualify for any other package, which was another thing that upset me. I only have 150,000 miles and I have a newer vehicle. I don't understand why I wouldn't qualify.

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    Onust Company Information

    Company Name:
    Onust
    Website:
    www.onust.com