Optima Tax Relief Reviews

I was in debt to the IRS by over $100,000...Optima Tax Relief negotiated 1/10th that amount to get me free from the IRS! After the Optima fees it was 20% of what I owed! I am so grateful to Optima Tax Relief for their help as I was under so much stress with the IRS keeping my tax refunds and adding interest so quickly...Thank you, Optima Tax Relief!!!

Pleased be aware of the scam that this company is providing to the public. I have lost a lot of money dealing with this fake company. I will recommend them to anyone not even my dog. All they will do is charge you I mean laterally charge until you are broke, and your case is not solved you will still end up owing the IRS a lot more than you owe because they are not reporting your information to the IRS. People, please listen to me. Just make a payment plan with IRS instead you will be safe with them period.

I wish I could give negative stars. I’ve been in their system for almost 4 years after paying them $13,000 and have absolutely nothing to show for it except them doing a few years of returns. I’ve chased my case and have been bounced from person to person because they cannot retain people. I actually settled my case with the IRS myself and asked for a refund. They offered me $650…..you can’t get a hold of anyone and I’ve retained a lawyer to go after them to get my original costs and more back. I will update when it’s finally over. This company is by far the worst company I’ve ever dealt with in my adult life.

Initial consultation ended with expected max service fee of $1500. Went ahead and paid the "investigation fee" to get ball rolling. One week later, was told my tax liability was almost $34000 which is crazy. My service fee was now $7500. I wish I would have walked then because I couldn't get answers. Stall, stall, stall is all they do while your auto payments keep getting drafted. I have asked so many times for evidence of work they have performed, status of my case, proof of my tax liability, and I can get nothing. Very frustrating. I think they are stretching me along to get more of my money.

Called and spoke with representative that sounded like he could really not be bothered. Sent my account transcript and never heard back. Guess I should be happy I didn't send any money. Don't waste your time with this company.

Optima is not a scam. They will assist you with your dealings with the IRS. However, the experience was not very satisfactory, and they pretty much did little more than prepare a few tax returns. There was no negotiation with the IRS about penalties; they simply sent me a form and told me to submit it after I pay. They did not complete the work within the time frame they themselves gave me. The accountant, Ann, "forgot" our appointment to prepare taxes, and I had to call the company and get them to reach her. They promised to negotiate, but were vague on specifics and no negotiations were conducted. My team leader told me to call him any time I had a question, and I could never reach the guy on the phone. I had to nag them over and over for months to finish the job.

I gave these guys 4200.00 a year and a half ago! Today they told me they didn’t get one cent of my billl taken off! Not a penalty or interest! I have a lien the same lien as when they started! Not one thing changed besides me losing 4200.00 to their scam! Buyer beware! They are the worst!

My case is ongoing for 2 years. Phone call are a waste of time. I explain that I prefer email as phone call go to spam. That request is not honored and lead to a frustrated client trying to get updates. When I call in they tell me they are waiting for documents, however as I have explained numerous time the customer portal doe not say they are needing documents and have taken screenshot pictures of the customer portal showing no documents required. Last to phone call they promise to email the documents yet they never show up. Today I told them I would stay on the phone until I got the document in my in box and he actually did that for me however It was for a business and not for my personal account. There is a huge problem with the way they communicate the needs of your case to you. I paid them upfront for the service and it has been a terrible experience with terrible explanation and communication.

Bottom line is Optima doesn't have any "tax experts"- they don't fight for you, there is no team.. They stall for a year- do your next year's taxes- hope some money shakes out and if it doesn't they set up a payment plan with the IRS that anybody could do. The positive reviews only outweigh the negative because they offer dissatisfied customers $350 to sign an agreement they can't write anything negative about the company. I spent 3k to Optima and with the penalties and interest due to them stalling I ended up owing roughly 2k more to the IRS than when I contacted Optima. You can read the fake positive reviews but look at the negative reviews-- they all say the exact same thing.

Paid over $8000.00. They eventually told me after I paid all my money "Some people we help & some people we can't help." They eventually drop me as a client when I refused a $975 payment plan a month. For years? Next 5 to 7 years. They allowed the IRS to run my taxes up from a small amount owed to over $35,000. No offer in compromise or tax relief offer was possible. I am a senior citizen & this is the horror I face for trusting these scammers. They offered me $900.00 in settlement for their poor service. I told them, "Keep the money. I'll seek legal actions first." Their final comments were. "Ok when we hear from the other parties you referring to. Then we will address their concerns, & requested responses at that date & time when ever they inquire." "However, for now we no longer consider you as a client with Optima."