Penske Truck Rental Reviews

Rent a truck from Penske in Dallas TX, and they treated us good. They had our truck ready to go and we didn't have any problem. So if anyone needs to rent a truck, rent it from Penske. They'll treat you like a family and make sure you are comfortable. When I do move again, I will be renting a truck from Penske, and again thank you to the team of Dallas TX, (Irving) two thumbs up.

We rented a one-way truck for the standard 5 days. When we got to our destination they waived the $100 / day charge and let us use the truck for another week for free. I can't remember any company ever being so generous, so I want to thank the Penske people for their kind dealing with us. Also all the customer service reps were very friendly.

I would like to review the Penske Truck Rental on Stanley Gault in Louisville, KY. My customer service representative Rachael ** went above and beyond the call of duty for me and my situation. She gave me the best price for Penske rental that was over a 2-week period of time with a final one-way. I was able to call her anytime and I live in Brooksville FL but was renting from this specific Penske. Rachael provided 5-star service and professionalism for me throughout the process. She did the best she could with discounts and was able to help me to the very last day with coordinating the drop-off times and my work schedule. I had 100% service from her and I am recognizing her for the hard work and time she put into my contract. Thank you so much!

Every single person I spoke to was so nice and helpful. Every single time I called and when I came in to get my rental Truck! I was very pleased. David, Jacob and Christian were great! Also, Leslie, was awesome! I love Penske on West Carmen street.

Great Value, Clean well maintained truck, And amazing Fantastic personal service from the Manager Steve **. He took the time to converse and show me all the features of the truck to make my journey pleasant and safe. Thank you.

When I rented my first truck in August 2023 no one was in the office and the doors were locked and it was raining. Finally he showed up and we got the truck. We had to go back in the office because he forgot to open the gate and we didn't get the hand truck we ordered and everywhere we called we couldn't reach anyone. Finally we did the next day but then we didn't want it. Then I ordered another truck a week later. First they had an extra 160 miles on it and we had to go back in and have it corrected. We had the truck for 6 days and instead of mileage for 44 miles they charged us for that plus the 160 from the beginning. I had to fight to get that money before they finally gave it back. I told them they never gave me back my 100. 00 deposit but they ignored me. They won't acknowledge it at all. I wrote and requested a paper receipt sent to me itemizing each thing but they just ignored me.

I scheduled a one-way move from Michigan to Texas 10 days ago for a 26’ truck. 3 days ago I received a text to confirm the rental, which I did. The evening prior to the rental date, Penske sent me a email to advise what I needed as far as identification and credit card. My pick up time was scheduled for 7:30am; I arrived at the Home Depot and was advised that they didn’t open until 8am. So I sat in my car until 8am. At 8am I was advised that they didn’t have a 26’ truck, and was advised to call the metro Detroit Penske and they could advise where my truck was at and when it would arrive. I called and was advised that they didn’t have a 26’ truck anywhere. Thanks GOD that U-Haul was able to care for my rental truck needs! I will NEVER rent from Penske again!

So, I moved from Knoxville, TN to Vermont. I reserved the truck 30 days in advance both times. Both times, the truck I reserved was not available. The first move, they told me I needed to drive to Sevierville, TN. to pick up the truck. It's a full hour away. I was a big enough jerk to corporate that they drove the truck to Schaad road Home Depot for me. Took 5 hours. So I lost 5 hours of drive time. Ended up costing me $480.00 for 2 motel rooms because we couldn't make a 17 drive in the dark. I had only planned on 1 night in a motel.

We reserved a moving truck a month in advance for a cross country move, and when we arrived it was not available. The employee said this happens all the time. This impacts us because we have movers scheduled and hotels reserved for our multi day trip that we are unable to cancel the day of our move.

I reserved a truck a week in advance. When I arrived to pick up the truck, I was told that the truck was not there. The Home Depot employee fumbled around for a truck at a different location but was not able to come up with anything. After having stood there for 45 minutes waiting for him to come up with a solution, I decided to call other rental services in the area. I was able to secure a U-haul which was available immediately. When I called Penske to ask what they were going to do about their failure, they told me they aren't going to do anything since the truck was never checked out to me. When I made the reservation, I was given confirmation and a guarantee that the truck would be there ready to rent. But in the end, the truck wasn't there. I didn't rent it. My project was late and over-budget. I am owed compensation for this. Penske's guarantee is empty and worthless.