Pentagon Federal Credit Union Reviews

In general the app is riddled with errors. As a developer it is frustrating to use. Logging in generates sales force error. Authentication errors every third time. It takes typically three days of attempts to pay a bill until the app or website works. It says no internet connection but I can log in elsewhere fine. Bad for customers!!!

Resolved problem.

I have been a PenFed customer for 20+ years. The last few months I have had a very difficult time logging into PenFed and paying the balance due on two PenFed credit cards. Now, after doing all the requested IT approaches--clearing cache, cookies and using different browsers--I still have zero access to my account. I get a big Salesforce authentication error after completing the password log in and then completing the second factor verification. Even after it says I am authenticated, the page starts to open up as if it is going to my account, but each and every time I get the next page, which generates a big "Salesforce" logo saying there is an authentication error.

I chose to go with PEN FED mortgage because they were offering the best interest rates at the time. The initial conversation with the loan officer was great and it all started to go downhill when my application was sent over to the loan processor. First of all, it was impossible to reach my loan processor. After bugging the credit union in its entirety I was finally able to get ahold of the loan processor. She said that my offer letter was the only thing that was getting in the way of granting the loan. She stated that the underwriters were very skeptical of the at-will employment concept. I told her that it was very common in the state I live in and told her that there was no way to remove the at-will statement on the offer letter.

I’ve been with them over a year. My initial credit limit was $5k. Over a year later I called for a credit line increase and I’m declined. I have perfect payment history with them and a high credit score. I have Amex accounts with $25k plus credit lines. I paid my account off and closed it same day. Plus their app/web performance is horrible! Sluggish and constant error messages. I’d bank at a place that doesn’t seem like it’s still stuck in the 90’s.

Being with PenFed a little over a year and I have had fake overdraft fees that required me calling to correct. They have rude customer service that talk over you and never get to your issues without wanting to transfer you. Upon changing my direct deposit all of the sudden overdraft fees coming in, I would consider this as the worst credit union ever.

Don't trust this bank, they do not protect your money. I lost my iPhone and Wallet and within hours notified them, provided police report and proof of new iPhone purchase and they still denied my claim with no reason as to why. I am shocked every other financial institution assisted me and was able to credit me back my stolen unauthorized fraudulent activity except PenFed. I would think twice before opening account with PenFed as they do not protect your money.

PenFed now requires 2-factor ID to login to your accounts. PHONE is the only option for verification. No phone access, no account access. We were given NO OPTION to select an email verification. If using desktop, IPAD or tablet, you need 2 devices just to log on to your account. Obviously these arrogant IT nerds do not travel often to areas with no or limited or costly phone access. Plus I am concerned there must be a significant security issue with this institution because none of my other online banks have this mandatory phone requirement to get a login code. After many years and with sizeable deposits, I will be diversifying.

I have the Penfed Platinum Visa for over 12 years. At the beginning, I was getting True 5% on Gas and 3% on grocery. Then things changed. While they continue to give the same cashback, when you try to claim your rewards they will deduct 5880 points for a $50 Visa. Which is 880 points or $8.80 extra. It's is way less than 5% or 3% redemption. This is deceiving business practice. You can still get some store gift card on sale, $50 card for around 5000. Buyer be aware.

Transferred money out of my local credit union to PenFed. Money came right out of my credit union but PenFed decided they want to hold the money for several days bouncing the check. Do not recommend using them, poor customer service.