Perennial Van Lines

Perennial Van Lines Reviews

Perennial Van Lines Reviews
4.1(94)
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Overall Rating4.1 out of 5
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About Perennial Van Lines

Perennial Van Lines is a moving company that operates throughout most parts of the United States. The company is a broker, so it arranges your move for you. It facilitates residential moves, corporate moves and vehicle transportation as well as packing, unpacking and storage. Customers can get a free quote either through the website or by phone.

Pros & Cons

Pros

  • Includes auto transport services
  • Custom crating available
  • Offers packing and storage services

Cons

  • Not available in all states

Bottom Line

Perennial Van Lines is a moving company. As a broker, it facilitates moves throughout most of the U.S. but doesn’t serve all states. Customers can arrange auto transport, packing services and storage services.

What is Perennial Van Lines?

Perennial Van Lines is a moving broker that facilitates your move using a personal move coordinator who arranges a carrier for you. Potential customers can get a free quote by calling the company or through its website. Once everything is planned with the moving coordinator, Perennial Van Lines promises a safe and timely delivery of your belongings.

Perennial Van Lines services

Perennial Van Lines offers several moving services, including residential and commercial.

Residential moving
If you’re relocating to a new home, Perennial Van Lines can help. You’re assigned a personal moving coordinator who handles the majority of the planning. The coordinator ensures your belongings are treated with care and the process goes smoothly. They answer your questions and ensure your checklists are completed.
Commercial business moving
Moving a business is challenging, but Perennial Van Lines can help coordinate the process. The company's corporate movers are skilled in packing, loading and unpacking everything from files to furniture. They can disassemble bulky office furniture and carefully handle equipment. The company states that its goal is to get you back in business as soon as possible.
Corporate relocation
Perennial Van Lines handles every step of relocating your employee, from packing their belongings to setting up their new home. This allows your employee to focus on work without the stress of handling a move themselves. Whether it’s a single employee or an entire family relocating, Perennial Van Lines makes the move as quick and painless as possible.
Auto transportation
Perennial Van Lines moves all vehicles. Your personal moving coordinator connects you with the auto transportation service that best suits your needs. The company only works with insured carriers that are properly licensed with the Federal Motor Carrier Safety Administration and the Department of Transportation.
Packing and unpacking
The company arranges for your items to be carefully packed in a way that guarantees their safety.
Storage
Perennial Van Lines offers temporary storage solutions in the event of unforeseen circumstances.
Custom crating
Perennial Van Lines can build customized wooden crates with special padding to move and protect items that are particularly large or fragile.

Perennial Van Lines rates

Perennial Van Lines does not list any rates on the website. Since the cost of moving varies greatly, there’s no way to offer rates without knowing the parameters of the move first. Ultimately, the cost of your move depends on several factors, including:

  • The distance you’re moving
  • The size and weight of the load
  • The time of your move
  • Extra services such as packing

Perennial Van Lines does offer customers a free cost estimate. To calculate the quote, you need to provide the number of rooms, the pickup and drop-off location and as accurate an inventory list as you can provide.

Perennial Van Lines FAQ

Where is Perennial Van Lines available?

Perennial Van Lines covers most U.S. states, but not all. The states not served include:

  • Alaska
  • Idaho
  • Montana
  • Nebraska
  • North Dakota
  • South Dakota

The company only has partial coverage in Nevada and Wyoming.

Is Perennial Van Lines a broker or carrier?

Perennial Van Lines is a federally licensed broker. The website’s disclaimer states the company is not a carrier.

Can Perennial Van Lines move my car?

Perennial Van Lines can help you transport your car to a new area.

How can I get a quote from Perennial Van Lines?

You can request a free quote from Perennial Van Lines either on the company's website or by phone.

Is Perennial Van Lines legit?

Perennial Van Lines is a legitimate broker to consider if you’re planning a move. It’s important to keep in mind that since the company is not a carrier, your moving day experience may vary based on the movers that Perennial brings in to complete the job — however, the company works with licensed shippers.

You should also source multiple quotes to ensure you’re getting the best deal. If Perennial Van Lines serves your area, it’s worth contacting the company for a free quote.

Perennial Van Lines Reviews

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Page 1 Reviews 0 - 5

Reviewed Sept. 10, 2023

So you decide your day and where you wanted your pod to be dropped off. That Is the day the pods will show up and will actually leave the house that day too. We did also choose to pay for labour, so we hired Perennial Van Lines to lift our stuff. We were just the two of us, we do not have a lot of family in the area so it was a peace of mind for us, we did not have to worry about actually loading it up. So they were going to come up with the pods in their truck and they were going to load us up and once done they took it away to the U-Haul warehouse and our stuff was going to hang out there for a little bit. The only downfall to this system is about a 14day ship time so just plan accordingly. For us we are travelling for the first two weeks with our job so it did not really make a difference. We were given a drop off date which was a weekend and so I will have Monday off giving us an extra day to unload.

We lived in a two bedroom apartment and we decided to order 3 pods and we were stuck between 2 and 3 pods and rather to not have enough space we took 3. The benefit of this is if we do not use the third pod and it stays completely empty they will actually refund us that balance for that pod. It is kind of a silver lining that like we do not have to squish everything or throw things away that we need but if we have that extra space that we do not need we will get some money back. You will also want to buy some padlocks because once they close it would not be open until you get to your destination.

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Response from Perennial Van Lines

Kimberly, We are so grateful for your kind words. We specialize in providing the most comprehensive and practical solutions to individual relocation requests and we're so happy we were able to help you with your move!

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    Packing

    Reviewed Sept. 8, 2023

    The pod lift system is pretty maneuverable and can get into tight spaces, 12 feet of width and 15 feet of height is needed to make a delivery. I checked to make sure there is no obstruction such as low hanging branches, wires or awnings that could be in the way. The area should be clear of ice or snow as well and if possible have your container placed on a paved flat surface, a stable surface free from obstacles such as sprinkler heads and shrubbery is important. To prepare for the container delivery I cleared the place where I liked it to be placed. If the container is placed on parking lot reserve 3 parking spaces next to each other. The container will only take 1 parking space the other spaces on the side are needed to maneuver the container in place.

    Once the container is packed I made sure it was ready to be picked up and the space around the container need to be cleared the same when it was delivered. You do not need to be home when your full container is picked up, but it is important that the container is locked and ready for pickup at 7am. A container that is not locked will not be able to be picked up.

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    Response from Perennial Van Lines

    Thanks for recommending our office. We strive to be the best moving company in Delray Beach and we're happy you chose us!

    Movers

    Reviewed Sept. 7, 2023

    A week before the move I accepted the Contract as my container cannot be delivered without this. This gave me a chance to verify the addresses they will be delivering my container to and from and also confirmed where the container is to be placed on my property. I further confirmed my email, phone number and delivery date. My move was going to be large and so I was glad they could handle just about any size move. If you realize that you need additional containers you can add them at any time. You don't need to be there when the container is delivered but the more information provided the better the order can be fulfilled.

    The night before I selected my delivery date I received an email to let me know on a 3 hour delivery window. It is best to schedule your container delivery date for the day before your plan loading or unloading day that will help ensure you can load on your schedule especially if you have helpers or laborers that will be assisting during the move. If you need assistance with loading services you have an option to choose on the contract that Perennial Van Lines will give you.

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    Response from Perennial Van Lines

    Thank you very much for taking the time to leave your feedback, Ian! We appreciate your support of our leading moving company in Delray Beach.

    MoversPacking

    Reviewed Sept. 3, 2023

    I recently moved houses and when I was deciding to move, I was looking for a moving company that was affordable but would still give me good quality services. If I can save my coins I will save my coins. This is not my first rodeo. This is not my first time moving out. The first time I moved, I had a random guy who had a pick up, Just carry my things to and fro and we had to do a few trips as the vehicle space was small. At the end this was tiresome. Also I had to take part in the heavy lifting of things but when I tell you, I did not have to lift a finger this time around with Perennial Van Lines, they did literally everything.

    One question I was asked was, if they come with their own boxes and yes they do that and also they come with blankets that protects the delicate stuff that can easily break like my mirror just to make sure it's not harmed in the process of moving and other things like my couch that was wrapped in a big foil paper that allows it to stay clean. They do unpack everything for you. What I had to do was to sit back and tell them place this here and place this there.

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    Response from Perennial Van Lines

    Mary, We are so grateful for your kind words. We specialize in providing the most comprehensive and practical solutions to individual relocation requests and we're so happy we were able to help you with your move!

    Customer ServicePricePunctuality & Speed

    Reviewed Feb. 15, 2023

    Perennial Van Lines is a professional company that will broker shippers for you to move your belongings when you move to a new home. Their prices are competitive, and you will get your items in good condition. However, it is important to note that they are brokering the move and hiring another company to do the actual shipping and delivery. So you might be able to save money by going directly to a moving company, since PVL clearly takes their cut. But despite that I found their rate fair and equal to that of other big name moving companies. The reason I'm not giving them a perfect 5 is because it was my understanding that I'd receive my goods on Feb 2, but I didn't actually get them until Feb 13. Clearly that was because the company they hired waited on shipping my items until having many other households in my same area to deliver to.

    When they arrived it was in a huge vehicle that the driver told me was carrying items for 15 households. However, if you do choose PVL, try to get Christina in their customer service dept. She was outstanding about following up with me to ensure that I was being taken care of. And the bottom line is that even though I got my stuff much later than planned, I did get it all, and in good condition.

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    Response from Perennial Van Lines

    Hello Alan, thank you for taking the time to share your experience about Perennial Van Lines! Customer satisfaction is our top priority.

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedPacking

    Reviewed Oct. 29, 2023

    I would highly recommend Perennial Van Lines for a long distance move. They stepped up when another company failed us. We had less than 10 days to get our East Coast to West Coast move scheduled. The Perennial staff we dealt with on the phone were very professional, they were very communicative and honest. The crew they sent to pack us were equally so and they were friendly and efficient. We were told it would be a 1 day pack with a second day to load, but the packing crew got it all done in 1 day.

    The delivery crew were equally competent. The driver contacted us the night before he was headed out. We received a few more updates from him during his drive, as well as an update from Perennial, giving us a delivery window. The delivery crew was as good as the packing crew. Packing to delivery was a total of 16 days. We were an active duty military family for 24 years with 9 moves in that time, this was the fastest, easiest move we've ever done, with the most professional crews.

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    Response from Perennial Van Lines

    Dana, Thank you so much for your amazing review! We're so happy that we were able to help you and we thank you for choosing us as your moving company in Delray Beach. If you need anything else in the future, please don't hesitate to contact us!

    Movers

    Reviewed Sept. 9, 2023

    We moved from the east coast to the west coast. We are a family of three with a 2 year old living in a 2 bedroom and a two and a half bathroom townhouse with one car garage and had two cars at the time. We were adamant about moving out cars because the car market was crazy. We got rid of a lot of our stuff and

    Old furniture, supplies that we do not need and anything that we can potentially buy on the other side of the country for a reasonable price. Some of the most important things we moved with us are our bedroom furniture, baby furniture and supplies and gear and both our vehicles.

    We decided to go with a 16 foot shipping container and you can get creative in packing these containers and utilizing all the space that is in there. The good thing about the movers is that they are willing to negotiate and work with you. The earliest they were able to get the container there, was within 10 days, they can hold the container at their facility for some time which you will pay storage and rental fee for depending on whatever period you choose.

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    Response from Perennial Van Lines

    Luffy, Thank you so much for your amazing review! We're so happy that we were able to help you and we thank you for choosing us as your moving company in Delray Beach. If you need anything else in the future, please don't hesitate to contact us!

    Verified purchase
    Contract & TermsPriceQuote AccuracyDamagePacking

    Reviewed Sept. 9, 2023

    TERRIBLE Experience! Wouldn't recommend Perennial Van Lines to anyone. Wish I could give a ZERO or NEGATIVE star! I have relocated multiple times across the country for work and never had a horrible experience as this! Signed a contract with them for a move across the country (2000+ miles) and they hired a moving company, MSN Logistics (Best Quality Movers) for the job. Listing out the issues -

    Inaccurate Upfront Pricing - During the quote, I had sent pictures to Perennial Van Lines for every single item, however during the actual day of packing, MSN Logistics quoted me for an additional 100cc which is a significant amount. What's the point of sending pictures and also keeping buffer space when none of this apply in the real world!

    No Bubble Wraps - I have never heard of a company who says they don't have bubble wraps. I paid upfront (while signing the contract) for bubble wrapping my glass items and MSN Logistics/Best Quality Movers said on the day of loading that they were not told by Perennial Van Lines of the bubble wraps and they do not have the same.

    Extra Charges for Stairs within the apartment - Was told by Perennial Van Lines during contract signing that there are no charges for stairs within the apartment, however Best Quality Movers charged me an additional $150 for 10 stairs within the apartment. They said that they are unaware why Perennial Van Lines quotes clients with incorrect information.

    Storage - Requested storage for my furnishing for 2 months (since long distance move) and was told by Perennial Van Lines during signing of contract that my furnishings would cost me $250 per month for storage (pictures were already sent, so they cannot claim that they were unaware of my items). In reality, MSN Logistics/Best Quality Movers charged me $520 per month. When I called Perennial Van Lines and asked about the same, was told that it depends on how items are being stored. My point is why would you store something in a way that would cost me $520 per month instead of $250 when it was mentioned during the storage discussion!

    Items Damaged & Stolen - Numerous items including expensive rugs, glass table tops, wall pictures etc. are missing. Had a tall corner showcase with glass shelves. The showcase arrived but the glass shelves are missing. What would I do with the showcase without the glass shelves inside!! Furnishings are mostly damaged/torn.

    Post discussion with Perennial Van Lines on this, they sent me a claim form and asked to liaise with the 3rd party directly (MSN Logistics/Best Quality Movers). This is just TERRIBLE! Am at loss of at least $4,000 from the damaged & missing (stolen) items and wouldn't be compensated. Please be BEWARE of this company and TRY AVOID if possible. I really hope Perennial Van Lines' management take these seriously and look into client satisfaction as priority and not hire scammers like MSN Logistics/Best Quality Movers as their partners. WHAT A TERRIBLE EXPERIENCE!!! PLEASE TRY & AVOID!!

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    Response from Perennial Van Lines

    Saurav, your feedback is important to us and we would like to apologize that our service did not meet your expectations. We set a high standard for our services and are truly sorry to hear that standard was not met. Please contact us so that we may rectify this situation. (866) 344-4506

    Customer Service

    Reviewed Sept. 8, 2023

    If you are storing your container at one of the storage centres and would like access to your belongings simply call 24hours in advance. Your container will be ready for you when you arrive. If you are renting multiple containers it is a great idea to keep a list of container numbers along with a list of items that are in each one. When you need items right away you will know which container to ask for. Multiple containers can be delivered on the same day or one at a time. If space is limited and then simply swipe your full container with an empty one that is ready to load. If you need to schedule or reschedule your delivery or have any questions regarding your upcoming delivery call their toll free and a customer service agent will be happy to assist you as they assisted me.

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    Response from Perennial Van Lines

    Hi Tayan, Thank you for the great review! Perennial Van Lines strives to provide the best service and repairs possible. The best compliment we can receive is the referral of your friends and family. Our services include residential moving, commercial moving and corporate moving services. Thank you again.

    Punctuality & SpeedPacking

    Reviewed Sept. 4, 2023

    They dropped off a moving truck or relay queue and they gave me three business days to fill it up. We made sure to put heavy stuff in first then put boxes and other light things all around the heavy stuff and they were sure to tie down the heavy things in the truck, because the items will be moving, if you are not gonna use the entire truck that is awesome because you only pay what you use and when you are done it is time to put up the wooden boards or the bulkhead and if you did not fill up the whole truck, then you will have to put the wooden board wherever you fill it up to. In my case we filled the whole entire truck. That is why the bulkhead is close to the edge. They kept in contact with me the whole time and when you are done and ready to move the truck all you have to do is text them and they will be there the next day. The nice thing about this company is that they will hold your truck until you are ready for them to drop it off at the new place.

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    Response from Perennial Van Lines

    Hi Dafni, Thank you for your review, we appreciate your feedback. Achieving superior service and superb residential, commercial and corporate moving experiences to our guests in Florida is our top priority.

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    Perennial Van Lines Company Information

    Company Name:
    Perennial Van Lines
    Website:
    www.perennialvanlines.com