PNC Mortgage Reviews

My mortgage was bought out by them in April 2023, since then they: Increased my monthly payments without giving me reason. Didn't pay for homeowners insurance so I had to pay for it myself (it's supposed to be covered in my payment). Canceled my application for checking account (only way to pay online and set up auto payment on a specific date), so they just take the mortgage payment from my current bank account whenever they want instead of allowing me to set up a scheduled time. This has been one of the worst and most predatory experiences of my entire life.

Predatory and awful. Their website is terrible. They bought my mortgage. I tried to make an extra $200 payment towards principal. They double charged my mortgage and added 200. When I called they said they had to "request my money back" and that I would gave to wait for a check in the mail for their mistake. GENUINELY AWFUL AND PREDATORY. Also, after stealing my extra mortgage payment and me calling they said that taking an extra 200/month wasn't doable unless I filled out a few forms (didn't tell me prior to taking my money out).

Predatory. They threatened to charge 36k for homeowners insurance when price of policy is 6k. Awful customer service. Awful culture in the institution. They never follow up on their promises or calls. Worst bank I have ever dealt with by far. Go elsewhere!

Ever since this bank took over my mortgage, I have had nothing but problems. They didn't pay my taxes so it went delinquent, I received delinquent letters so I call to ask them and they said they would take care of it, two months later it still was not paid. I turned around and paid it along with the late fees. I called and asked them about it and they did a so-called investigation just to come back and say that my taxes were current. I knew that because I paid for it. Now they send me a letter that my escrow is $2k short so I asked them why they claim that it's because they paid all my taxes. Not, because I paid for it, so they asked me for proof and I send them my information and they still claim that they paid for it. This is the worst mortgage company to deal with.

Avoid at all costs! Mortgage was sold to them and, long story short, they’re horrible in every way…Frequently providing inaccurate and conflicting information, typically failing to provide attendants with sufficient notes on account to answer questions, and refusing to provide access to any level of support beyond those attendants. I’m seriously considering getting a new loan, at a worse rate, simply to ensure I never have to deal with again. Don’t get stuck, like me, especially with so many alternatives

PNC Bank did not file my signed paperwork to lock in my rate. Had to resign 2 months later & was told I will get my original rate. When it came time for my payment they wanted me to pay the higher rate along with my locked payment. Costing me over $1000 more. Tried to work with customer service for over 3 weeks & got nowhere. Their customer service is horrible. I would not deal with this bank if at all possible!

Refinanced with PNC. Paid two month advance payment. A year later changed payment method to twice monthly, paid another two month advance charge. 6 months later I told PNC that I was canceling my homeowners insurance because they were tripling my insurance. Told insurance company too. PNC had paid my escrow a week earlier. PNC then paid my escrow again a month later. They admit that they double paid but because of hurricane claims my problem would have to wait. A week later they doubled the automatic withdrawal from my account. No notice! Severely over drafting my account! They overpaid by 5k and I am screwed for lord knows for how long! Customer service essentially tells me to suck it up until they get around to it! RUN FROM PNC!

Nothing but issues with PNC. They didn't pay the insurance renewal from escrow billed to them, then sent me a bill when they bought their own policy. Decided to payoff loan, and it was marked paid in full on their website. There was no place on the website to end auto pays, but hey, the loan was paid in full, right? Wrong! They took another payment after marking my loan paid in full, and said I have to wait 20 days to get a refund. I've had lots of mortgages over the years, but never have I had as many issues as I've had with PNC Bank. Highly advise avoiding them if possible.

Unfortunately I cannot tell the story with 200 characters. So, I shall cut to the chase; stay away from this company. They will lure you in with full confidence and assurance. Once you are on the hook they will slow down the process, drag until rates continue to move, make excuses, ask for repetitive information. No matter how cooperative you are, there is always a "but also need ...". Go with a specific mortgage company not a giant bank, all they care is fees and interest. Wasted 60 days. Lost a lower rate I could have had if I didn't fall for these Fraudsters...

PNC received my ACH payment then said that my bank did a stop transfer. So I checked with my bank and waited 3 days. My bank said and verified that they had not stop nor received back my funds. I received paperwork from bank, went to PNC to report and give them the paperwork from my bank. PNC then said it has to be your bank or you did something wrong when you set up ACH. I set everything up line their paperwork and customer service said to when I called the verifier I had done it right. Because PNC had just taken over my mortgage acct. Now going on 5 days later. They say it will take up to the 28th of the month to find out where my funds went to. And now I can not even set up next month's payment until this matter is taken care of. Worst customer service I have ever had. They make everything your fault and tell you so.