PODS Reviews

Driver Joe was helpful, kind and thoughtful! He brought my two PODS to my rental on Nov 1 and 2. Christina at customer service was truly helpful and kind and reachable. Would highly recommend PODS to anyone for storage and travel needs! They were on time and went beyond expectations. Thank you!

We had a wonderful experience from start to finish. I would recommend PODS to anyone. Each person we met with during the experience was nice and personable. Thank you so much, The PODS delivery was right on time. They texted and told me they would be here in 35 minutes and they were right on time.

The whole process has been great - timely drop offs and pick ups both moving out as well as moving in - good communication throughout - pricing very fair!!! Would highly recommend to anyone able to move themselves. The drivers were very polite and willing to place the containers exactly how we asked them to be.

Pods is very easy to use, you call them up and you select your preferred size. In my case they had three sizes when we were looking back in January of 2023. They had only two sizes available the 7 x 7 x 8 and then the really really big one. We knew we had sold most of our stuff and we did not want to move an entire household, so for us we chose the 7 x 7 x 8. So with that we contacted them, we scheduled them for the drop off and then we packed it up. It took us longer to Pack it than to unpack it because it was very strategic with how we were going to make so much fit in such a small enclosure and then we scheduled a pick up. They stored it for us for the duration.

Don’t get desperate in using PODS for moving. You will regret it in the end, this company has bad reviews with ever customers, take notice to Pods replies to your complaints. They are the same answer. Call the 1-800…. Sorry. Biggest rip off.

Especially if you plan a long distance move with storage. Billing errors are frequent and calls to customer service involve 20 - 30 minute waits while they look over your account. Several times a customer rep acknowledged an error was made, even processed a review and was told a credit was being issued. When credit wasn’t received another rep said it was not approved and the charges were accurate. I spoke with almost a dozen reps and each one told me something different. They duplicate and overcharge and you will never receive a refund as they politely mislead and misrepresent what you will be charged. They decline all disputes from your credit card and provide statements that make the charges look legitimate. At the end I could have bought new stuff for the price I ended up paying.

I have paid PODS for YEARS religiously every month for storage. They have received at least four times the value of what is in that POD. Auto pay every month. About three months ago, I lost my card and usually the bank will still auto pay. Our economy is terrible. Everyone is struggling. I have been homeless for the past year but paying for this POD religiously without fail for years. It has been very expensive and difficult to get into a place. I finally have and it cost so much to do.

This is the 2nd time I have used PODS, the first time was no issue at all. This time was a totally different story from a pod with bolts sticking up through the floor to a 2 day delay in pickup that they could not explain why. After numerous phone calls to pods they just show they could not care less for their customers. Maybe because their customer service reps are based in the Philippines. The pod was 2 days late in delivery because of their mistake and I was told they can refund 75 dollars a day for a total of 150 dollars on a service I paid 3,500 dollars for. At one point they could only tell me my pod was in transit but not where for 7 days!! I will never use pods again or recommend them to anyone!!!! Update: Emailed my Customer ID to the generic response and of course heard from NO ONE!!!

I want to start by saying my initial delivery and pickup was seamless. I conducted a military move from San Diego, CA to LA, CA. After my POD was picked up from San Diego I actually followed the driver to the weigh station, as I had to weigh my own truck and trailer, and physically saw him get weighed. I requested my POD be transported from San Diego to LA immediately. My account reflected the delivery from San Diego to the Compton facility as requested. After a month in storage, I found a place and was ready to arrange delivery. I was unable to request a delivery date online. It took 2 days before I was able to get an agent on the phone. I arranged a date, and was told to wait for the delivery timeframe 24 hours prior. That never came. It took another full day to get anyone on the phone. I was then told that my POD was still in San Diego, and lo and behold, my account now no longer reflected the transport documented a month ago.

Don't use PODS! My experience is that it starts out well then goes to heck. PODS gave a reasonable quote moving from Washington State to NY and dropped off the POD. Delivery driver's tire pushed out a 4 foot high retaining wall in my driveway. He didn't report it. You cannot contact the local facility. You can only call the national line and receive platitudes and empty promises. Seems their customer service mantra is delay, delay, and delay and keep charging for rental, rental, and rental while box remains unused and damage issue remains unresolved. Not good when selling your house. I don't want to get my lawyer involved but that appears to be my only recourse. Don't use PODS!