Priority Home Shield Reviews

I was looking for a Good Home Warranty, I saw Priority Home Warranty was rated high. I contacted and received a warranty from them. I don't remember getting a book from them with my information so I tried to call with the numbers I found all disconnected, finally found a working number, called and I asked to have a book sent to me or an email with my information 4 times and got nothing. So now I need a claim for my swimming pool and have been calling for the past 4 days and all I get is I will put your claim through right away and I just called today Wednesday 5/24/23 and got the same answer I have been getting, "I will put your claim through and have claims contact you," and Still nothing. Not Happy

I purchased home warranty services from Priority Home Warranty in July 2022 and now when I tried to reach out to them, their phone no. is not working, the online portal not working and there is no way to reach out to them. They are a big SCAM and have been non responsive after taking my $5000.

I have bought two contracts with PRIORITY HOME WARRANTY (PHW) on March 10, 2022. You cannot reach them through phone, e-mail or through their website. Every time you call the claims department all they tell you is that they will have someone call you back. Weeks go by and nothing. Worst scam ever. I do not recommend this to nobody. Only time will tell. I pray for you all. Keep the money. God will pay back trouble to those who trouble you and give relief to you who are troubled, and to us as well.

Being that I haven't received compensation for the remainder time that I was there. (This is the result of that) I worked at priority home warranty for about 6 months. This job took me way out of my comfort zone. Never in my life have I experienced such lack of professionalism & poor management. From having us to lie to customers about checks being sent out while the owner was thousands of miles away on vacation.

I have bought two contracts with PRIORITY HOME WARRANTY (PHW) on Jun 10, 2022. As of 11/17/2022 the company is AWOL - you cannot reach them through phone, e-mail or through their website.

Been waiting 6 days for a technician to call me about a leaking kitchen faucet. Called back for 3 days in a row after giving them a few days to get to my ticket. The "24/7" customer service is being staffed by the billing department for some reason during the day, there is no one answering the phones later at night, as far as I can tell. They insisted on me paying the service fee when I filed the claim, which no other company has asked me to do in my experience with two other HW companies. So, they have my money and I'm just in limbo. Lot's of excuses on the other end of the phone that, it's "not my department", and other such buck-passing. Very very very sorry that I made the switch to this company. Asked to speak to the supervisor and he "isn't available" because he leaves at 4 pm. (Good gig!) Very disappointing and frustrating. Avoid them at all cost! I will be cancelling once I get my sink fixed, since they already have my money!

I just signed up. Sean call me right back and took the time to make my information work correct. After dealing with American Home Shield for the few years it was a breath of fresh air to talk to someone with great customer service.

They send a sub contractor from American Home Shield, who demanded payment before repairs. I called Priority and explained this. Someone was supposed to get back to me. No one did. I had to pay for repairs $490. It’s been a month and I never got my money refunded. They told me they will only pay me $231 because the repairman did not get approval from them to do the repairs. I decided to cancel my policy with them because of their shaded practices. They told me if I cancel I won’t get the $231 payment or if I get it and cancel, I will have to pay it back. I lost either way. So I cancel because I had been calling them for a month to get reimbursed. I never got my money back. I will never recommend Priority Warranty. I reported them to the Better Business Bureau.

Manager followed-up with positive resolution. I appreciate the effort in positive resolve and professionalism. Shawn was very nice, multiple follow up calls, extremely pleasant, and thoughtful. Great!

Home warranty warning! Priority Home Warranty seems like a good company, but their business model is very deceptive. They tell you everything is covert with no problem, but that’s not totally true for older equipment or parts of equipment that has been repaired after a home inspection. If a part of a unit is faulty it all becomes faulty, and they will not cover the repair but give you money towards the repair. My repairs was $1,700.00 and they would give me $150.00 for the repair, this is not why I got insurance.