ProMaster Movers Reviews

ProMasters confirmed with me 24 hours in advance that a third party company would arrive to pickup my items on a Friday between 4:00 and 6:00 pm. I had to begin my drive across the country on Saturday, so it was important they come on Friday. The morning of, I got an email telling me something went wrong, and they would arrive Saturday. There were no other options, no apologies, and no compensation. I had to get my friend to come watch them load my things for 4 hours that Saturday. After ProMasters outsourced my move to a third party, they could answer no questions and could tell me nothing about my shipment.

All the parties involved (ProMasters plus 2 outsourced movers as far as I could tell) only accept cash or cashier's check. Very inconvenient and sketchy. I'm sure they do this because people can deny charges through their credit cards when a product or service does not deliver what it promised. I never received updates of where my items were. Eventually I called and asked them to deliver my things to a storage unit. I told them I needed to know when the driver would arrive several days in advance so I could plan my work meetings around it. They told me he would arrive in 3 to 7 days. I needed a more specific time range. After being in contact with the driver during his drive, he told me just 2 hours before arriving that he would be here. Since I couldn't run out of work to meet the driver right away on his schedule, they charged me a delay fee.

I haven't opened my boxes yet, but I'm worried with the condition of my items since they've been moved in and out of trucks 3 times that I know of. This is literally the worst customer experience I have ever had. I feel like we'll see this company in the news someday for some sort of fraud. I wish I would've done more research on them before committing.

One day before the scheduled day someone called me to let me know my move was scheduled for Monday 10/1/18 even though Vanessa assured me that they would come on the Saturday prior. Once the movers came that Monday they looked through my things and pointed to everything saying they wouldn't be taking any of it. They told me I should have packed my items and pre-wrapped my items myself before they got there. They told me if they were going to pack my items it would be another $3000 because of the labor. I asked them to call a manager and the woman on the phone was extremely rude and condescending. She told me that the drivers had final say on what they can and cannot do.

I immediately asked for the movers to leave my residence and asked the woman on the phone for a refund since her movers wouldn't be doing anything. She told me she would process my refund that day and that I would receive my money back in 3-5 days. I have tried calling and emailing the company with no response other than my refund is being processed. My calls are sent straight to voicemail without getting a live person. I spoke with someone from the operations team 10/9/18 and she told me she did not care about my complaint as I should have done what the drivers said in the first place. I told her I would be seeking legal assistance and she told me to go ahead because she had nothing to lose.

As of today, almost three weeks later, the company emailed to let me know I wouldn’t be receiving a refund regardless of the situation and I plan on fighting. I have already filed complaints with the BBB and have left this review on every site I am able to. Do not deal with these BROKERS. They are not a legit moving company and only care about squeezing every single penny out of you. I forgot to mention that calls, texts, and emails go unanswered as soon as you put money down. Pay a little more for a reputable moving company!

All of my stuff sat in a warehouse for 2+ weeks before even getting put onto a truck. I had to call the operations team to get them to press onto the trucking company to move my belongings and that didn't happen until 3 weeks after my belongings were picked up. DO NOT USE. NOT WORTH THE MONEY, NOT WORTH THE STRESS.

I should also mentioned they tried to charge me for 2500 cubic feet of space, when the truck only held 1700 cubic feet. I literally had to get out a tape measure and measure the truck in the presence of the driver so he could see that the truck was only 1700 cubic feet. It wasn't until I refused to pay that they "cut me a deal" and only charged me for 1700 cubic feet (my estimate was 1100 cubic feet). I attempted to contact my sales person to let her know what had happened and she never responded. The moving company they sub-contracted with also lost several of my items and has also stopped answering my phone calls. Overall, this was one of the worst experiences of my life.

The day prior to the move, I received a TEXT MESSAGE from the operations dept saying that they could not service my move request, and that they would refund my money. Mind you, I still needed to move out the next day. I attempted to call Shawn, and the operations team many time. When I finally got ahold of the operations team, all they said was they apologized for the inconvenience, and that there was nothing they could do. I was told I would receive a refund of my deposit in 3-5 days... once they started processing it. I asked them when that would be, and they had no answer.

I have attempted to email and call both Shawn and the operations team several times a week, to no avail. I finally got ahold of someone in the sales department and explained the situation. They looked up my account and stated that yes, I would be getting a refund. When I asked when that would be since it was already 2 weeks after the scheduled move, I was told "that's normal. It's busy season, and they will get to it. I will send them a message to get that started, and to contact you." That was last week. Still haven't heard anything. DO NOT USE THIS COMPANY. I highly recommend going with a reputable, LOCAL mover instead.