Purple Heart Moving Group Reviews

I moved from San Francisco to Chicago for work. I hired Purple Heart for the move. Unbeknownst to me they subcontracted another company for the packing and actual move (SNY). Purple Heart grossly underestimated the move and SNY said they would only move my belongings if I paid twice as much as what was quoted. My lease ended that same day, so I had no choice. As part of the move, SNY was supposed to pack and move the boxes. Most of my furniture (mattress, dining table, couch, and cabinets) was severely damaged and multiple boxes were missing. Items including art, family heirlooms and keepsakes were dumped into boxes unwrapped and broken. Also without my knowledge or approval, SNY subcontracted with a local moving Company (City Movers) that added additional charges that were not quoted. Ultimately, I paid more than double what was quoted with the majority of my belongings being damaged or broken.

We called Purple Heart (PH) for a move from Delaware to Washington. At the time, I only saw positive reviews, I hope others find this one and decide to deal with a reputable mover. On the phone, the PH salesman said all the right stuff to reel me in. They did an furniture inventory, which all movers do. They used a data base to identify the size and weight of our furniture to figure Cubic Feet (CF), storage and fuel surcharge, & then gave us a price. Once you agree, you pay 1/3 as a deposit. I made sure that all my furniture would be wrapped, which they confirmed, and they had movers who knew how to move a Baby Grand Piano etc. Did not realize they were a BROKER and NOT a moving company until 1 week to the actual move date.

DO NOT USE THIS COMPANY - I canceled my booked move within the 72-hour window WRITTEN IN THE CONTRACT I signed, and they still refuse to issue me a refund for my deposit. THEY WILL TAKE YOUR MONEY AND NEVER CALL YOU BACK. DO NOT USE THIS COMPANY.

This company came to me from a third party moving company I thought I was hiring in the first place. Once you agree upon a price, the moving company comes in, puts your stuff in the van, and doubles the price, saying that there is more than what was estimated, although I have accounted for every little thing. At that point you're screwed and on a timeline. After speaking only once to my "personal" advocate for the move (before everything goes to hell), he was impossible to reach later. Once my belongings got to their destination, I had a lot of damaged and broken items. I was told they were insured prior to the move. Turns out it's $.30/pound! So when they broke a Lladro, I had nothing for it. They were a bait and switch company who was very careless with my things. My ONLY consolation was that my company was paying for the majority of the move, otherwise it would have been devastating, and of course, my broken things were not replaced.

I used this company and entrusted them with ALL my possessions from Boston to Florida. They are careless and unethical using military honor to promote their business. They OUTSOURCED the move with two other cheap moving guerrillas that DESTROYED some of my furniture. Their time schedule was a LIE and ALL they want is your MONEY. Please never use them. It was one of the most horrible experiences I ever had in 50 years..

I made a big mistake selecting Purple Heart for my recent relocation. They represent themselves as a moving company but are just a transportation broker who sub-contracts to S.N.Y Relocation who also represents themselves as a moving company but anything but. Numerous complaints. Look them up on BBB before using them.

Do not trust this company. Not only did they intentionally under quote the move. They waited until they halfway loaded the truck to tell me that the square footage was DOUBLE what they fraudulently estimated. They then doubled my cost. If that was not enough to cause me anguish they are a now a month into the move and my belongings are still in some unspecified “warehouse” and they refuse to tell me when it will be delivered. In fact they keep leaving me VMs that my property was loaded and will be delivered in 5-7 days but when I call they tell it was not yet loaded. So which is it? They also refuse to provide updates unless it is within a "12-2" window which is the only time window that will research your delivery. Then they go on to just leave another message that you are loaded and will be delivered in “5-7 days”. They are by far the most unprofessional, incompetents discourteous outfit I have ever had the misfortune to deal with.

While on a conference call with me and my wife to go over details Moving Coordinator Josh ** smirked, scoffed and told my wife her question of where our goods would be stored overnight was "absurd!"... "absurd"! Well this brought her to tears and infuriated me so I called back Josh to apologize and he hung up! 1. Using such a sacred name of valor for their company name nobody should act like this! 2. Since Josh apparently feels there's no need for business I recommend we don't give him any!

I contacted Purple Heart Moving company out of desperation when the first company I hired ghosted me for two weeks & my move was in 4 days. Nick ** reached out. I explained my situation. He told me he would handle my move personally, gave me his direct # & email, I could call him anytime, day or night. Well, that was a big lie. I called, no answer, mail box always full, I sent numerous text messages & emails-no reply!! I called customer service, spoke to Christina & Mercedes several times, explained I was concerned he did not have an inclusive list of all my items. Was told not to worry, he added extra. Was told number of rooms included all its contents & wasn’t necessary to list every single item, such as pots & pans, dishes, towels, bedding, clothing, etc; Requested Sat 10/31 move, was asked if Fri 30th was doable, I said yes. Was told 4 men would be dispatched.

When the virus first hit, we had already scheduled a move with Purple Heart. We called to ask about the protocols the actual movers would follow and were told that they would go to a store and try to buy some PPE before coming into our house. Obviously unacceptable, and we asked to cancel the move. This was well before the 5-day limit for getting a refund. Instead they talked us into postponing/rescheduling. Then I did actually get sick (cancer) and asked again to cancel, but they refuse to refund our deposit because it's past the deadline of the original move date. Very bad faith company. They should be ashamed to associate themselves with our honorable vets.