Ring Reviews

I purchased 2 Ring Floodlight cameras almost a year ago with the Protection Plan. The backyard camera malfunctioned and shorted out about a month ago and it was replaced under warranty. After installation, it stated that I did not have the Protection Plan on the new camera although I had purchased it for both cameras and it would expire in January 2024. I called Ring and they stated that they canceled it over to the new camera and both the front and back camera would be covered until January.

This process is over complicated and most would not be able to complete this challenge. The app takes you in circles constantly offering up several choices to add user...Very frustrating when all you should be able to do is invite the shared user who accepts and logs in... How easy that could be.. But not Ring. They have so complicated it making the app and user sharing useless.

This camera doesn't work. Waste of money and effort to put it on. It doesn't connect. I got from HSN ANOTHER LOSER company that it is a false advertising and empty promises. Someone needs to stop both company.

If I could give 0 stars I would. My husband passed away unexpectedly, and he was the account owner. I took over the account and wanted to continue using ring. I asked that they deactivate his account so it wouldn't renew automatically, and they refused! They said since I didn't have his login information that they couldn't do anything. Advised me to contact them for a credit if charged. Then said to dispute it with my credit card. They were not understanding at all and I cancelled all of my accounts with them and will be moving to Nest. Do not recommend. Date of experience: October 04, 2023

I wonder why companies today even bother to have an option for English when you always get a foreign person on the phone who barely can speak the language. Let me guess, it's cost-effective to hire non-English speaking people to service their English-speaking customers. Well, I have a problem with this because it's just as frustrating as dealing with the automated system which by the way speaks proper English. My recent experience with Ring was so frustrating because the representative screwed up the entire purpose of my call.

My husband is a contractor and bought this kit for his work trailer which is left on jobsites. Box is very misleading in stating 24 professional monitoring. We found this out when our trailer was robbed blind last night. Alarm kit was set to armed. Took 2 hours to even send us a notification that the motion detector sensed something (thing goes off all the time in error anyway). When husband finally received this notification he check the cams and found the system offline after the guys robbed us then ripped the camera off the wall. He saw the video and manually activated the alarm. Throughout the robbery our “siren” never activated.

I changed the monitoring from professionally monitored to self on the app. I wasn't aware that, that won't stop my card being charged. Later after few months, I came to know about it when Ring sent an email about payment being declined due to card no longer valid. When I called support, they said, in order to stop payment I need to do it on the website. Changing in the app is not sufficient. I asked for refund of the fees paid since I changed from professionally monitored to self on the app. They denied my request, saying they sent me an email about this. I never received any such email. At least I don't remember seeing such email and I don't find in my inbox now either (I could have deleted the email). I am very unhappy with the misleading (cheating) approach provided in the app which just stops monitoring without stopping the plan and hence continue to charge the payment card.

I lost the screw that attaches the battery cover. I called Ring twice to get one and they don’t carry it. I can’t find it at the hardware store or Home Depot. I can buy a parts kit and get one screw for $26! The only way they will send me one is to have access to my account. Sorry but in this day and age I will never give anyone access to my account. I verified who I am through the app. They promised to have a supervisor call me and surprise, no one has called me back. If you can’t give good customer service you are not a hood company. I will be looking for another camera system. I have paid hundreds of dollars for cameras, batteries, Chime pro etc and you can’t even send me one screw.

After 4yrs with Ring I'm so frustrated by the downward-spiral of their service that I'm looking elsewhere. The Ring cameras and features are good and that's what initially attracts you to the product - BUT if you need to actually "view your recordings and download them" then Ring is a horrible/useless system. Their Customer Service is very polite but not helpful - they are trained only to deal with camera issues and setup. They cannot, or will not, help with Website, cloud and download issues. Technology, computers and internet are consistently getting better and faster each year, but the RING CLOUD, WEBSERVER and User Apps actually get worse, they drop features, and become more unusable each year.

I have several Ring cameras that I installed to monitor my visitation. While the sound and quality of the videos was okay, the real value to me was recording: It was important that I could preserve recordings so I subscribed to Ring Pro that would let you save unlimited videos (which are all very, very short--another problem). They offer short term storage and tell you that you can download the videos. But the download feature never worked and I could not save them unless I did so one at a time. And support was nonexistent. So I quickly became disillusioned.