SafeStreetsUSA Reviews

Nate the customer service representative placed me hold for over 20 minutes because I asked to speak with a supervisor. I was in need of a specific date for the technician to come to my home to assess the problem with my cameras. Nate was offended that I was asking to go over his head and thus placed me on a long hold. I was on hold so long that I called the company customer service number for new customers because I knew I would be on a recorded line. The lady who answered was helpful in keeping me calm, but she too was surprised at how long we were on hold before NATE decided to pick up and tell me that the supervisor MIKE was not available to speak with me at the moment, but "someone" would get back with me in 24 hours. This company's customer service is trash!!

That it costs $100 just to get a replacement ADT sign is uncalled for. Also, this monitoring service is feeling like an oversold feature that's becoming too expensive and too ineffective to be worth it over 36 months. At the time of sale, I was led to believe that the monitoring service was for monitoring activity around the house; I learned later that the monitoring literally monitors when an alarm goes off or the battery is low.

Very unprofessional representatives who did not keep their end of the agreement. Door camera never worked, had 4 different technicians out to fix the camera and all they did was replace the door cam with the same defective equipment. Call to complain and was hung up on my customer service. Company then had the nerve to safe in a contract and will be charged 1500.00 if cancel. Hello, the equipment is trash and never worked.

We had the ADT system installed by SafeStreets- after 2 days, we decided to cancel as we did not like the 3-year contract. After canceling, I heard nothing for weeks- I reached out again and they had given me the wrong email address to send my cancellation letter to. They said they would honor my cancellation within the 3 day period because it was their fault that they had told me the wrong email. After the system was taken from my home, I called again to see when I would get my refund ($397.74)- the woman on the phone told me that I would have to pay thousands of dollars because I had canceled my contract. I explained to her that I canceled within the 3 day grace period and SafeStreets had given me the wrong email to cancel. She said she could NOT help me with my refund and that if Safe Streets did not cancel my account correctly- I would owe thousands of dollars to ADT.

They came to my house and sold me a system. The tech came out and installed everything and showed me how to work it. I was given an option to get a ring doorbell for free or a camera outside. I chose the Ring doorbell not knowing (salesman failed to mention) that there would be a charge for services from Ring on top of the service you already pay for through ADT or you won't be able to view any of your past motion and it doesn't detect motion any longer. Kind of defeats the purpose of having it, right? I called the company and explained to them that moving forward customers should know that if you choose to get a Ring doorbell vs a camera then you WILL be charged after the first month just to have motion detection in your yard and they won't tell you when they come out so beware of this.

My wife and I were pleased with the technician that came to our home to do the installation for our new security system, he was punctual, friendly, knowledgeable and professional. He made suggestions for the locations to place the sensors for better home security. The technician patiently took the time to show two seniors how to alarm system works on the screen and our phones. He returned with the fire alarm system 2 days later. We didn't initially order one.

I had had no contact with anyone at SafeStreets or any of its agents and yet they still thought it would be appropriate to run my credit for an alarm system. It should be standard practice to have the permission of the person whose name and credit are being used to open an account. The fact that Jay (the salesman) claims no responsibility because he thought I was married to the person who provided my name is also ridiculous. That would mean that any third-party whose last name is the same as a potential customer is at risk of fraud and identity theft, because Jay and SafeStreets will happily run your credit and open an account in your name without ever having spoken to you. Regardless as to whether a third-party is related to a potential customer, the third-party should ALWAYS be aware that a credit check is being run, and an account is being opened in their name. Always.

I was researching home security systems and did an online inquiry with ADT. They called me several times every day but I was unable to answer. When I called them back during my lunch break, Maria was very informative and gave me great information and great quotes. When I told her I needed to discuss with my husband first she turned on the pressure. I asked how long the quote was good for. She said, "Only during this phone call." I again thanked her for the great information but still insisted I needed to speak with my husband first.

Today, there are so many people that break into houses. I've never been broken into before, but I don’t wanna be either. I have never had an alarm system before and I thought that I would be a lot more safe with one. ADT is a widely-known company and I thought they would do a good job. They wouldn’t be in business for as long as they have been if they weren’t doing a good job.

The SafeStreetsUSA guy that did the installation was great. He explained everything multiple times and got everything set up. He set the alarm off and made sure everything worked. The system works well and people should get it.