Safe Home Security, Inc. Reviews

Salesmen canvas neighborhoods, tell seniors they have the 6 month trial period to decide if they can keep/use the system. Malfunctioning equipment. Office does not open until 10 so if there is an emergency at night there is no support. $3500 cancellation fee, even if the police have come out due to faulty equipment. Long hold times and then disconnects for customer service. Senior citizens, please beware. They prey on the elderly who clearly cannot work the equipment.

They transferred account to ADT then renewed it after they dissolved partnership with ADT, auto renewal without permission. Double billed for monitoring and don't even have equipment in the home.. Total scam on seniors. Better off getting robbed in person than ripped of by this company. RUN....

This company is very incompetent! The billing department especially. They want to overcharge. My bill is 54.99 1 month then it’s 57.99 the next. I ask to speak to a manager… I’m thinking maybe I can get it resolved.. she is incompetent she can’t take down a simple Credit card number.

My mother cancelled SHS 3 years ago, and they continued to bill her. She called many time and was told it's taken care of and another bill would come. She has passed away and I've let them know, yet still I receive bills from them.

Don't go near them. They do their best never to let you cancel. They'll bill you even though you don't have any equipment in your house. They're unbelievable. Check Better Business Bureau don't use them they are definitely the worst.

The worst company I have ever done business with. You find yourself locked into unfair contracts and unreasonable terms. They will bleed you dry. Customer service was just talk. Didn’t even know how to end service after I paid them off! What a joke company!

Signed a contract for 2 years in which I have a verbal confirmation that they would repair system free of charge and drop their fee to come out! Then when the system broke they refused to come out unless I paid them 90 dollars a charge. They verbally agreed to drop. So I canceled them but they refused to let me cancel even though they breached the contract by not fixing for free!! I have a recording of the verbal confirmation and also the salesman telling me they wouldn't charge but sent to a collection agency hurting my credit! NEVER DEAL WITH THIS COMPANY!

Safe Home Security has terrible customer service. I purchased their system love had 3 false alarms due to faulty motion detector. When l call l get the run around. I’ve been waiting 3 weeks for them to get someone out here. They also used the detectors l had from previous system, which is part of the problem. I asked them to use detectors from their company. Very disappointed. Would not recommend anyone to this company

This company took over the company I had been using. They called me and said I had to sign to keep my current contract and service. They kept me on speakerphone phone while I signed electronically. 2 years later, I call and email to notify them of selling my home and stopping my service. They stop the EFT out of my account and tell me everything is fine. 3 1/2 years later they are texting me weekly saying I owe them $2500 as I apparently signed a "new 5 year contract" that is legally binding and doesn't allow me to stop paying if I sell the home. Their contracts have a renewing clause that allows them to continue rolling over and renewing the contract until the end of time. It's impossible to get out of because you will wait on hold for an hour only to have the call dropped. They don't respond and they will continue to charge you forever. They then threaten legal action against you. Don't use this company. There are more ethical ones out there.

We switched to this company when our original monitoring company retired and have been regretting it since day one. The contracts are a major scam. Don’t sign anything. The technician that came out did nothing other than try to get us to upgrade our equipment, even though it had been working perfectly with the previous company. Each time the tech came out to “fix” The system, it worked less and less. It had been working perfectly… Relaying to the local police, keypad, motion sensors, windows sensors, etc before this guy came in… After the 1st visit: it didn’t relay to the police, 2nd visit: it wouldn’t relay to safe home’s monitoring, 3rd visit: window break sensors malfunctioning, 4th visit: keypad stopped working (we couldn’t even arm it).