A3 Smart Home Reviews

In December of 2022 we decided not to proceed with A3 Smart Home switch to 5G! We spoke with several A3 sales reps back then and informed them no that we're not interested. There has been no alarm signal to our home for the past year but we were still being charged for home security. I called to complain and was told they tried to send a signal every month but our alarm system didn't respond. A3 said I didn't cancel service and I responded how can they charge for a system that's not being monitored? How can A3 get get away charging consumers for a service they're not providing? I was told it's still my fault and they'll be sending me to collections for monitoring a system they're not monitoring. STAY AWAY FROM A3 SMART HOME!!!

I called to cancel service recently after being a loyal customer over 12 years. I stated I planned on installing self-monitoring equipment and was told they could install equipment and I could self-monitor after paying off equipment. I called nine weeks after installment to pay off equipment and end monitoring service and was told I cannot self-monitor without paying monitoring fee. As requested they removed equipment; however, they did significant damage to my property and refused to repair damage. They also refused to replace the keypad that came with my home and was in working order when I purchased my home. I strongly do not recommend this monitoring company. The customer service has significantly declined since my initial start with this company.

Billing has not been correct regarding Remaining Equipment Balance (initial equipment cost amortized over 36 months per the signed agreement) for over 13 months. Customer service has not been able to make any corrections and says billing department is responsible. However I am not allowed to communicate directly with billing department, so the merry-go-round continues.

I received a message from A3 to say I needed to update my system because our system is working off of a 3G signal and companies are shutting down those towers. I agreed to update and for them to send the equipment needed. 4 months later I received another notice about the same thing. I called them to inform them that I had not received my equipment yet and to send it once more. By now it is in February and the service was going to expire on the 22nd of February. I was informed the equipment will be sent overnight and I should be o.k.. That very same day (4 hours later) they called back to inform me that they do not have the equipment or a tech to complete the revision and decided to cancel my service. Without any any options. Now I don't have security and need to install new equipment with a new company.

OMG-Had our current router fail and installed a new one-Was able to fix panel with new router but unable to get camera to reset to the router-The folks recommended that I get up on a ladder and reset camera-I am 80+ years old-live in the country and no longer can climb a ladder--Asking for help here-Looks like they will only respond if I want them to come and get equipment-These folks do not have a clue of what is going on in the real world-Should be sooo easy to reset the camera without getting a ladder truck out to our house?? Been an AAA customer since the 50's-We are at our wits' end!!

Had the smoke alarm moved to a different location last week, because the first time it happened. I was taking a shower,, and it went off. I fell on the floor trying to turn off the system on my phone and I end up bruising my right arm, and my buttocks. The system is sensitive and it doesn’t know the difference between steam and smoke. And AAA told me, the system recognizes it as heat, and I was fine with that. So they did a courtesy to check it out and moved it far away from the kitchen and bathroom. And I was told by the technician it’s not going to go off. It suddenly went off about 4 times today, while I’m watching television in the living room. And it's raining outside, and cold, and all of the windows are open, and I’m not even cooking.

Contract with updated equip date 4/2019. It is clear that Safeguard was high value company now purchased by A3 (aka AAA Security) is becoming typical large corporation of sales not services. 9/2/20 keypad message and beep: I called them, they said no issue found, I said the abbreviated code looks like not signal. 9/9/20 keypad beeping at 2 AM. I called them during the day and after 1.22 hour call to them they said the equip can not accept radio signal. I would need to pay to update. REMINDER security signal failed and I did not get a call, I had to call them. This did not make me feel secure! I was walked thought how to disconnect the backup battery to stop the keypad signal beep saying no signal!

A3 took over Safe Security, our original alarm company. We took out the alarm for our elderly mother and sister. Mom died, sister moved and, because of covid, we could not arrange a closing date giving A3 30 days notice. The rep told us if the new person, who wanted to keep the alarm, took over the account we would not have to pay for an additional 30 days. We gave the new owner all of the information but A3 talked him into taking out a new account telling him 'they could not find the account he was talking about'. Thereby ensuring they would be paid twice for a residence that had one alarm. How we know is the salesman called us, in error, looking for the old equipment but had the new owner's name! We had to pay so our credit rating would not be affected. NOT ETHICAL.

Cross-out the automatic renewal clause in the signature block before signing the contract. I was under the assumption that I was a free agent after first year. When A3 increased my monthly dues after the end of my contract, I took my time in canceling or renegotiating my contract. Now, I cannot cancel the contract that I didn’t know I had, unless I pay the full contract term!

I give it a 1 star only because I cannot give it zero star. I have tried to have a service that I did not request removed from my bill for over 3 months. I request the removal and was told that I have to give 30 days notice, which I did, but I am still being billed for the service (SF SAFEid Individual Plan). Their customer service team are a bunch of lying arrogant individuals. I was a customer for this company for over 12 years and I am cancelling their service. Don't ever do business with this company.