Ship a Car Direct Reviews

The service from beginning to end was outstanding. Follow up phone calls, plus emails detailing what we needed to know. The driver arrived on time gave us updates along the way and dropped off the car exactly as needed.

I got about a billion calls, texts and emails when I was looking for someone to ship our Highlander to NY from CA. The only company that had real humans who weren't pushy salesman was Ship a car direct. They told me it would cost about 1350 but if I was flexible with dates they could try get better rate (I ended up paying 1300). Emails and videos were super helpful on their site and they gave me the driver's cell phone so I could get info right from the horse's mouth. He was running a day late on the pick up but still got it here on time - the Ship Car Direct team was super communicative. They emailed me the schedule update and even answered my call at 9pm! I could text my broker anytime and he always got right back to me - I can't remember his name - (like Mark or Matt maybe?). I've shipped 3 or 4 times and it has always gone badly. These guys were awesome! Would recommend!

I shipped my car across the country 4 years ago with Ship A Car Direct and went right back to them when I needed to return to the east coast. My experiences both times were seamless and so professional! They picked up the car in the exact window they promised and did the same for delivery! I was communicated with every step of the way. The care came off the truck in absolutely perfect condition! In addition, I have referred Ship A Car Direct to many friends and they have all had an outstanding experience!!! This is the company to go with!!!

I have never shipped a car before trying Ship a Car Direct and I was very nervous as I have read numerous online reviews that were horror stories. I was relocating for a new job and I decided on this company because I liked what I saw in their reviews online. They answered all of my questions and explained the process to me. I got picked up in the timeframe they gave me and although delivery was a day after I expected the driver was very apologetic and communicated the whole way through. Ship a Car Direct even followed up after delivery to make sure everything went smoothly. Would definitely use them again in the future.

I just want to update my case with the Ship a Car company. After the incident, Mike, the owner of the company, reached out to me directly. He expressed his concern and took personal responsibility for the situation, involving Alex, the manager, who did a great investigation, who efficiently determined who drove my car and where it had been where everything ended to be the responsibility of the carrier who put my car down in Arizona.

Ship a Car Direct refund half of the for the total Cost $687 I had spent, and also assured me they would cover any additional expenses that may arise like tolls, tickets. Additional they assured they would never gonna do Business with the carrier involved in the incident to prevent any future issues. Ship a Car demonstrated responsibility and acted promptly to resolve the situation.

If you are looking to ship your car across the country, this is the company who you should hire to help you. Renee was amazing to work with. She helped me through the whole process. I couldn't ask for a better experience!

My whole experience was great from start to finish. I was kept abreast of what was going on, including when my driver would arrive to the origin and destination. The process of getting my car to the carrier was smooth and so was the drop off at my destination. I would highly recommend Ship-a-car to anyone.

The car transport business is very confusing but Lottie explained everything in detail and the process worked exactly as she described. The car was picked up on time and delivered on time. No surprises.

My agent's name was Renee. She was kind and understood my need to transport my son's car from California to Lansing. She was frank with what the time scale could be, but it was much faster than predicted. Renee had my best interest at heart. She within with a bid as a minimum, she could apply for shipping. Renee stayed in contact with me whenever I posed a question or concern about my car. It's not easy not to see what's going physically—perfect customer in my personal experience with Ship A Car Direct. I have already passed her number along to my family members.

I'd never had a car transported before and couldn't have been happier with my selection. Ship a Car Direct was great. From the initial quote through the follow-up they were excellent about keeping in touch and were always there to provide answers and quality customer service.