SoFi Home Loans Reviews

After the tedious application process, I was contacted by Kent **, an incredibly rude and childish rep for SoFi. He suggested a phone call, I responded that my preference is communication in writing, and he immediately started sending sarcastic, snarky emails. Way out of line and weird. Maybe he's a keyboard troll by night and forgot he was at work? Dunno, but it's a major red flag that SoFi is okay being represented by anyone so unprofessional and a huge red flag that they avoid putting info in writing. Super shady. Obviously the next step is withdrawing my application, but SoFi is set up so only the "professional" can do that, something I've never seen before. I hope Kent ** is just a bad apple having a bad day, but this definitely isn't anything I'd put up with.

I have had a home loan with SoFi for three years and if I could get a decent rate somewhere else I would leave. They use a South Carolina Company to force insurance on their clients. This has cost me thousands of dollars and countless hours trying to fix something as simple as a condo that has insurance as part of the HOA. This is a very regular HOA function, and I cannot believe as I am writing this, I have been paying over $500 a month into my escrow account for an insurance policy that is both not needed and unenforceable. If you can get a loan any place else, do it as it will cost you money and heartache. Anyone want to join me for a class action fraud lawsuit?

They know interest rates have soared so I'm stuck with them and now they don't care how long it takes. My hope is for people to read the reviews so you can save yourself from the stress of working with SoFi. Use a bank where you can reach someone, trust them to communicate, and they don't make so many mistakes.

After being pre-approved by Sofi they ordered a Home Appraisal which I paid $525. Shortly after the appraisal communication with Sofi all but stopped. On the rare occasion I was able to get a human on the phone they apologized with one excuse or another. I was promised a callback within a hour. Those callbacks never come.

My sister was re-financing with Sofi and referred me. We have 750-815 credit scores, good income, only debt is rental mortgages. We wanted to cash out duplex A for a down payment on a commercial building. On April 20, we were pre-approved. Everyone was very nice and I submitted all the documentation, with a closing date of May 28. It was going so well, we decided to lower the interest rate on duplex B. Since Sofi already had all the information, it should be easy to do both at once. That delayed closing because we needed the other appraisal. I received the second appraisal mid June. In the meantime, my sister's loan was denied, even though she also has great credit, good income, no debt.

I paid this loan in full via a check from a title company. Sofi deposited the check. It cleared the title company account immediately but sofi did not apply to our account until 9-10 days later. I received a text that said they received the payment on and applied to the account August 18. I called on August 23, and was informed by Zack that the payment was applied to the account on August 19. Clearly that was a lie. The check cleared the title company on or about August 10. Zack informed me it was going to take 20 days for the refund. I can’t understand why they are holding my money and is concerned that there is employee embezzlement or a lack of integrity in this company.

Refinancing my mortgage was a long term goal of mine and finding the right company to invest in was a challenging feat to achieve. This opportunity gives me the chance to get the break that I’ve been looking for.

I applied for a home mortgage through. I have a good credit score of 790 and high income. To my surprise, I was declined with one of the reasons being that I had too many accounts, which I found odd. The loan officer I spoke with was very unprofessional and said there was nothing I could do. Literally use any other bank.

I had an initial great first impression of SoFi. I am a first time home buyer and had gotten a preapproval from them. They gave me a nice competitive interest rate, facilitated the initial loan documents quickly, and everything seemed to be well on its way. My home wasn't closing for another 2 months so I figured I had plenty of time. I submitted everything they wanted me to submit, and was even told I've completed my part. Things were looking good right up until literally 3 days before closing.

We started the mortgage refi process in March. All good until May. We have been trying to close since then. This company has the worst follow up. We are at our wit's end with them. This should be an easy deal for them. 80% LTV, good credit and income. We’ve had to extend our rate lock twice with a potential third extension in a week. They have received all of our documents yet continue to ask for items already submitted. What good is the upload feature on the dashboard??