SoFi Reviews

Between the limits on the transfers and debit cards and the terrible customer service I would never recommend this company to anybody. I was on the phone with someone for one hour, and then in the chat session for another 30 minutes asking questions on why these restrictions were in place and nobody seemed to have an answer.

Horrible choice for stock investing. Signed up for their “free” stock investing. Nothing but a pain. Bogus fees which they will refund if you catch it and call them. App is a joke and crashes as much as it works. The entire system crashed multiple times and you can’t get to any of your accounts. Checking or investments. Would not recommend Sofi to anyone.

I received multiple mailings about a personal loan from Sofi. I went in and got some okay interest rates. Decided to proceed today to pay some medical expenses. Once I had submitted my application, they change the terms including a higher interest rate. Bait and switch. I asked them to remove the credit pull from my credit report. They refused although they apologized for “misinformation.” I will never do business with them and caution anyone else considering it. What interest rates they show you may not be the rate you get. Bait and switch.

This home mortgage experience was an absolute nightmare. The bank was utterly incompetent, failing to communicate with both my realtor and me. I can't even count the times I had to wait for a response that took forever to receive. Their gross negligence resulted in us missing our closing date, putting our $10k deposit at risk. It's good that the seller was honest because the SoFi team did everything possible to derail the entire process. I would strongly advise anyone to avoid this unprofessional and unreliable institution.

I researched this bank online before I opened up an account. I had lost my debit card and was sent a new one. I had two online accounts that I decided not to change debit information on and just let them cancel themselves. Well Sofi let them charge my new debit card with totally different numbers. When I call I was asked if I had given someone my card. So they assumed I gave someone my card and they got online and changed debit card numbers and paid my accounts. Time for another bank.

I was denied a personal loan with an 817 credit score after SoFi stated they could not verify my identity, after following up with SoFi they stated some changes needed to be made and updated which I complied. Since then the loan has been placed in virtual limbo, still waiting for a response weeks later, at this time I no longer want the loan but as you know hard inquiries and denials negatively affect your credit score which we as consumers try so hard to protect but it seems SoFi doesn't care. I plan on filing a formal Banking complaint with the Federal government and I suggest you do too!

Horrible. They steal your identity and make it impossible to talk to a human. Never ever give any information to these people. I have made multiple calls demanding they remove my information, and yet I am still getting fraudulent emails from them.

I made a payment weeks ago that is still "Pending." I cannot make another payment while there is one pending. Neither the robots or the support persons can fix the problem. I've been hung up on twice while on hold. Credit card balance is a high impact factor on credit scores. This software defect is affecting my credit score. In a few more weeks I'll be paying interest on this balance that I can't pay down do to no fault of my own. Unlike other financial institutions (every other one that I've worked with), with SoFi you cannot download your transactions for use in accounting software. The website is slow. The App is slow.

After reporting fraudulent activity on a debit card I can no longer - retrieve money from any atm (Allpoint is unresponsive for virtual transactions with SoFi "partners"), cannot make online purchases, pay a few of my bills, or complete majority of any day-to-day purchases if merchants do not have a POS system that takes Apple pay. Having no physical card, I tried getting the number to help complete these transactions but no one at SoFi will provide me the debit card number. Unbelievably to top it off, SoFi refuses to expedite a card so you will wait 10 BUSINESS DAYS to do any of the above. Not to leave out that any transfers from this account to an external account will take at minimum 2-3 business days. This seems like an attempt to sabotage themselves as a reliable bank. I would not recommend contacting support immediately with a problem until you move your money out of the account because otherwise it's held hostage and you can be responsible for the rest.

*SoFi-Fails Summary version - Affiliate links make people a lot of money to recommend SoFi - BUT SoFi seems extremely risky to trust with your money. SoFi's business & support practices were so broken they refused to take my millions of dollars due to flaws with THEIR processes. If SoFi processes are so bad they can't manage to take my money, what happens when their systems and processes don't work trying to manage or move my money out?