Spot Pet Insurance^©Reviews

I had issues with several pet insurance companies before I found SPOT because I have an English Bulldog with quite a lot of health issues. I had given up on pet insurance, believing it to be a scam to get your money only for them to deny every claim. SPOT has completely changed my opinion of pet insurance and has helped me provide the best possible care for my pup. Customer service is amazing, they are super responsive, and they review claims and reimburse very quickly! I am so insanely happy with my experience with SPOT pet insurance and have recommended it to everyone who has asked me which company to go with. I now have it for my new puppy too! I won’t be without SPOT and neither should you! I absolutely highly recommend them!!

I really appreciated what Spot has done for my aging Viszla. Georgie is nearly 11 years old at this point, and really does need a lot of care. We take him in to the vet about once a month at this point, and having Spot has really reduced the financial burden that caring for an aging dog puts on me. I do have the platinum plan, and I will say that if I had a lower tier it would be more expensive. That being said, I have absolutely saved more on vet visits and medication that I have spent on Spot. Highly Recommend!

My 5 yr old dog's insurance was transferred from the original company to Spot Pet Ins, a few months ago. He was in the process of undergoing/recovering from major back surgery for a herniated disc. Spot Pet Ins has been easy to work with and the claims have been processed easily and quickly. I was happy with my previous pet insurance and insured my 1 yr old with that company. However, I just switch him to Spot Pet Ins. The coverage is better for the cost and I have been happy with the customer service/claims experience. I definitely recommend Spot Pet Ins.

We pay for insurance, to cover the things that we don't want to pay out of pocket. When it comes time to issue a claim that's when you find out how good or bad your choice was of insurance companies. After over 1 year with my little girl being very healthy she decided to come up with an intestinal bacterial issue. I submitted my claim to Spot Insurance. My claim was paid promptly. No questions, no arguments, no nothing. You must have an authorized claim and after that it was painless. I chose to have the money sent directly to my checking account and I'm done. Spot insurance was a great decision for me.

Overall I've been happy with Spot Pet Insurance. They do take longer to process claims than other pet insurance companies I have been with, but they do get them processed. They have had to request records from my vet a couple times, the vet has responded same day, and it has taken me calling them to make them check to see if they have the requested records before they will stop emailing the vet asking for the records and sending me emails saying they need more info. There seems to be a disconnect between when records are received and when they are uploaded to the account and the claim status is changed. The issues I've had were relatively minor and the insurance company has been fair with my claims, though as previously stated, they take a bit longer than I'm used to when processing claims.

Spot Pet Insurance denied my claim when my dog tore his ligament. They indicated it was a pre-existing condition because of degenerative disease. In a sense, they denied the claim with what every dog goes through when they get older. They should be ashamed of themselves taking my premium each month knowing they will deny every claim due to a pre-existing condition that occurs in every dog. Don't use them. They will take your money with no intention of paying a claim.

In my short time and personal experience paying this underhanded company, I have found them IMO to be completely dishonest, unethical (lying to deny obviously legit claims) and slightly paranoid and obsessive. In addition to refusing to pay a claim that was 100% legit, once I won a BBB case, they refused to communicate with me to work out the details. To me, it appears they only tried to close the case so it was closed and then had no intention of working anything out with me. I believe they also might be cyber stalking me as I have had a review repeatedly removed by them on a review site that was a legit review and it also appears they create aliases to create false positive reviews to increase their scores.

I researched the top 10 pet insurances. I had always been on the fence about getting insurance. After doing some reading up on it, I selected Spot Pet Insurance for our 4 fur babies. I have had to submit claims for one of our pets and Spot has been just wonderful to work with. Great customer service and no waiting for reimbursements and no hassles. I am very pleased and would highly recommend to anyone looking for pet insurance coverage.

We have had Spot Insurance for 3 years. Switched after problems with our other pet insurance company. Spot is an absolute pleasure! Claims are very easy to submit and processed quickly. Thank you Spot for helping us keep our dog healthy and giving such positive support to the pet community.

The professionalism with all the representatives for this insurance is unbelievable. I was having issues with the pound, where I adopted one of my doggies, but had to submit a claim to fix some issues that arose from the surgery that was done by the shelter. They were super proactive with me and the communication was amazing. The reimbursement was super fast. Totally worth it