Sunlux Reviews

Their rep Adam's knowledge of what Sunlux could provide for me impressed me. I felt comfortable with the information he gave me. They had a good team that advised me. They provided me with a plan for how the panels would be arranged. They responded to my questions regarding scheduling along the way, and then they set up a schedule and maintained it as they said they would.

I really like the sales guy. The project manager follow-up was generally pretty good. They took on quite a lot of projects because of the state deadlines. So things slowed down a little bit with regard to getting it installed and getting the inspection scheduled. It took a lot longer than we anticipated. But overall, I was very happy with Sunlux. We started to talk to them in March and there's still a little repair that has to be done as the electrical installation wasn't quite put in correctly. But generally, they did a very good job. We like it. It seems high quality. The cost was pretty good. But the quality of the product was not quite the best one on the market. There were some better ones out there. But the financing benefits really tipped the balance for us.

Southern California Edison has changed the net metering. The amount of money that Edison buys the power from people with solar panels is going to get cut by 75%. If you don't have your solar panels approved by Edison before April 17th, whatever Edison pays to buy power from people with solar panels gets changed by 75%. So, it would be more cost-effective to do it now. If we waited until after April 17th, people are saying it's gonna kill the solar industry in Southern California because Edison's not gonna be paying homeowners for the extra energy that they produce. So, we felt compelled to have solar panels installed because of the Edison deadline. So far, Sunlux hasn't started any work except process paperwork. So far, processing the paperwork has been fine.

Things have generally gone okay with Sunlux and the only thing that is disappointing is my project manager is out in Texas and I live in a three-story house and they keep saying that there are things that are preventing the project from going to the next level. So, I'm trying to see if they can complete the project work-up so then it can go to my HOA. It's stalled out a little bit. So, I'm waiting for Sunlux to take the next step. Everyone on the team seems to be receptive and seems to be trying to do their best to provide appropriate services. But every month that goes by that I don't have solar panels on the roof, I'm losing money because that's money that I'm paying into a power bill that I wouldn't necessarily have to pay. So, Sunlux is in a tough spot because the faster they get the solar panels up, the happier the customer is. So, I'm just sitting here watching the clock.

The very first guy I talked to was incredibly helpful and knowledgeable. He had worked in the industry for many years and in many positions. But it seems like we're kind of getting stuck here as far as the next step because it can't go in in the original configuration that everybody thought it was going to be. So now they're trying to come up with some alternative. But I haven’t heard from them yet. It seems it's going to be more expensive, and it makes sense because it's more trouble. It's going to cost as much as it would cost to have power from the power company. So it's going to die down even though I'm getting the break on the taxes. If only it's going to work.

People didn't show up at certain days. Communication could have been a bit better. Other than that, I'd recommend Sunlux. The sales visit was informative. The Enphase inverter app that comes with the system tracks the energy usage, production and consumption.

It took a long time for everything to go through. At one point, they messed up regarding putting up the panels and they had to revise it. They had to go through the whole process all over again. The system was installed on the first day of summer and I finally was able to get SCE to sign off on it on the last day of summer. I felt like I missed out on a lot of money. Those three or four months where all the energy that the solar panels were creating was put directly into the grid for free. I wish that things would have been faster. Also, I always had to keep calling to make sure things got done. I can understand the volume of people that want to get solar but I felt like after my solar panels got installed, it was no longer a priority. I was put on the wayside while they tried to install as many as they could to make more money.

It was a good experience with Sunlux. They came out and helped us. Everything went well. The cost is fine as well.

Everything was good until the job was done. The communication broke down. After the system was installed, I was having a problem with the Wi-Fi and the app and that was when I first noticed that it was hard to get ahold of Sunlux for those things. I had some questions but couldn't get a call back. I had to call three times to get ahold of somebody. During the initial installation, they drilled holes through the ceiling. It took three weeks before we got somebody out to fix them. Once it was fixed, we've had a leak in one of those areas and it's been weeks since we've been promised that somebody would come out. When they came and did the installation, they requested the payment in full, but I should have held it back because now they have no incentive to fix the thing. Sunlux doesn't have a system that follows up very well for repairs. They come through, but you gotta be persistent with them.

Everything was fine the whole way through in our experience with SunLux. There was one minor correction someone had to come back and make. And that got done quickly and efficiently. It got inspected and it needed to be moved over a little. So, they came back and moved over a couple of panels.