Truist Reviews

From my personal experience, Truist Bank is the worst financial institution in the country. I was a customer of SunTrust for over 20 years when I decided to move most of my accounts to a new bank with the merger of SunTrust and BB&T. I was set up since the year 2000 with ‘mail only’ correspondence. I had a $65 bill in Dec of 2022 that was supposedly late. Out of nowhere Truist claims that my bill was ‘delinquent’ without notice or a phone call. I found out because of a Credit Alert that was sent by Capital One and Truist itself. I paid the bill within 2 hours of being notified. I was traveling out of state at the time for the Holidays. After many mailings, conversations and pleading with personnel at Truist and many promises that the problem would be corrected nothing was corrected in my records. Truist personnel apologized profusely in every conversation.

Awful bank! Please Never use Truist!! My car loan has been double charged out of my account for 2 months now. This is not my fault but Truist will not admit it is an issue with their system. They keep arguing telling me I paid my payment twice 2 times in a row!! On top of that they are charging me fees!! They refuse to give me my money back. I escalated this as high as I can go with Truist. I have now contacted Better Business Bureau. They are giving Truist 15 days to respond. They refuse to admit fault and I want everyone to know to go with a different bank. I should not be treated like this and neither should you!

This is absolutely the worst bank I have ever experienced in my lifetime of banking. Month after Month there is always something wrong and an issue that I have to continuously call to have fixed on my personal and business non-profit account. Suntrust never had these issues. Please Truist have some dignity and release my funds that I have been receiving for almost 2 years every month so I can change banks. Thank you for making me pay everything late not only for my personal banking but the non-profit equine assisted therapy program.

My mother passed away leaving money in her will to cover funeral expenses. I have an account here and they kept the check and said the fraud department put a hold on it. 6 weeks later they still have the money. The bank said they mailed the check and it would arrive in 3 weeks. Come to find out they never mailed it. I complained to the BBB & FDIC, and all of a sudden they say they have the check at the bank ready for pick up. These people are bold face liars and their fraud department needs to be replaced and some oversight put in place. Class action lawsuit should be underway.

After the merger, this bank went from average to worst! They do not care to serve people. The whole "thing" is structured to close more branches and run their so called business online. They are lucky because people are lazy, otherwise they would move their business somewhere else. In my area 20165, they have close 3 branches and ATMs. If you are in NYC area do not take cash out of any other ATMs they will charge you a fee (normal) and when you come back you will be surprised by a $10 charge by these losers! I am now being paid $900 to move my business to Chase, I will do it very soon.

Last night at 11pm my account balance was $105. At close of business day I had a positive balance. When I woke up this morning, somehow, due to 'pending' items, I had 3 overdraft fees. I'm widowed. Money is tight. I juggle this account like a circus clown, and keep a close eye on it to prevent a negative balance at close of business day. Did not help me. They will only waive one fee in a 24 MONTH period, and I already got that privilege back in July due to fraudulent activity on my account. The overdraft fee is THIRTY SIX DOLLARS. I got hit with THREE overdraft fees between midnight and 8 AM.

I’ve been a Customer for 25 years, after merging with BBT and forming Truist things changed drastically. Customer service is horrible, account access and online banking is inferior to Suntrust systems. Now I made a large online payment to transfer money to my credit union and they’ve held the money for 7 days without transferring even though it said processed 2 days ago. Called the first time they said they don’t see the transaction and was no help. Called the second day to escalate and the response was they wanted to review before sending my money. In other words they kept my large transfer because they either didn’t have the funds or wanted to keep their cash on hand to continue to make loans. Either way it’s unethical. I filed a complaint with the government bank regulatory CFPB and moving all five family members to a new bank.

I never had an account with this bank. They keep billing with w/ interests and never dealt with them ever in my lifetime. I called many times and visited in person. They agreed and still the harassment continues. I'm getting high blood pressure from this petty unprofessional of a bank!!!!

If you are a business owner! please, avoid Truist Bank, your money is not safe. I used my debit card to make payment to a vendor (Vivian Health), and this vendor withdrew $6400 from my company account without authorization just because I used the debit card to make a payment before. And we filed fraud claim and Truist deny the claim because, we have used the debit card to make one time payment with Vivian Health. And therefore, our was denied on the ground that we have used the debit card make payment before. Your money is not safe with Truist Bank.

Margaret ** @ the West Oakland Park branch in Lauderhill was extremely rude. We went to open personal, business checking and a personal savings account because Bank of America is disappointing. Now Bank of America is great compared to our experience with M. ** at Truist. Staying with B.O.A. Ms. **, "LEARN SOME COMMON COURTESIES". Especially to a prospective member.