Super Reviews
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- $47 to $107
- Monthly premium cost
- 5 states
- Availability
- $75
- Service fee
About Super
Super is a subscription-based service that covers breakdowns of household appliances and systems. The company offers three plans — Simple, Signature and Lux — plus access to its “Maintenance Marketplace,” where you can sign up for services like HVAC tuneups, light fixture installation and carpet cleaning. You can submit a request for service from a certified technician 24/7. Super has been in business since 2015.
Pros & Cons
Pros
- Covers up to nine appliances and 10 systems
- 15-day wait period
- Maintenance Rewards program
Cons
- Limited availability
- Covers only one unit per category for most items
Bottom Line
With a plan from Super, you're financially protected when a covered appliance or system breaks down from normal wear and tear. There are three plans to choose from; each includes a $75 to $95 fee when you schedule service. Standout features include the Maintenance Marketplace and highly customizable coverage.
Featured Reviews
All my experiences with the techs at Super Home have been really good. I've had to talk to their reps two times and I haven't had any problems. However, sometimes it's a little bi...
Read full reviewSuper has been great. I really like using them compared to another home warranty company I've used before. They answer the phone. They help. They send people out quickly and even ...
Read full reviewSuper coverage
Super has three subscription levels: Simple, Signature and Lux. All three plans offer base coverage of the following appliances and systems:
- Air conditioning system
- Heating system/heat pump
- Major kitchen appliances
- Interior electrical system
- Interior plumbing and plumbing stoppages
- Water heater
- Ceiling fans and central vacuum
- Garage door openers
Plans
Each plan differs in both the household items it covers and the coverage amounts:
- Simple covers six common home appliances and 10 systems.
- Signature covers everything in Simple, plus a kitchen refrigerator, washer and dryer. It also includes Super’s "It’s Covered" upgrade, which covers more parts of specific appliances and systems, like springs on your garage door and smoke detectors.
- Lux is Super’s highest-level plan, covering everything in Signature, plus gas fireplaces and fire pits, smart-home devices, and water softener and reverse osmosis systems. It also comes with enhanced plumbing coverage. Lux has higher coverage limits for appliances and some systems.
All of Super’s plans have a $30,000 aggregate annual limit.
Super cost
Super’s coverage costs vary depending on where you live, your home’s size and the amount of coverage you want. For example, at the time of publishing, you can expect to pay the following costs if you own a home in Texas that’s less than 5,000 square feet:
- Simple: $50 a month ($559 per year)
- Signature: $73 a month ($839 a year)
- Lux: $118 a month ($1,379 a year)
Super coverage exclusions
Super’s coverage includes only specifically named items and components. It's intended to cover the costs to repair or replace covered home systems and appliances when they fail from normal wear and tear.
Some of Super’s general exclusions include the following:
- Known defects that existed on or before your plan’s effective date
- Breakdowns due to improper use, acts of nature, missing equipment, lack of maintenance, pest damage or manufacturer defects
- Consumable parts, like bulbs, filters and batteries
You can learn more about Super’s exclusions by asking to see sample terms of coverage.
Super claims
You can submit a claim with Super either by contacting customer service, logging in online or using the company’s mobile app. With the app you can quickly submit claims, view account updates and receive notifications when a technician is on the way to your home.
Coverage limits
All three Super plans come with no limits on most systems, including air conditioning, heating and heat pumps, ductwork, interior plumbing and plumbing stoppages, central vacuum and garage door openers.
System coverage limits differ on water heaters, ceiling fans and interior electrical work.
| Simple | Signature | Lux | |
|---|---|---|---|
| Water heater | $1,500 per occurrence | $1,500 per occurrence | Unlimited |
| Interior electrical | $5,000 | $5,000 | Unlimited |
| Ceiling fans | $250 per occurrence | $250 per occurrence | $500 per occurrence |
For appliance coverage limits, both the Simple and Signature plans come with a $3,000 limit on each covered appliance. The Lux plan has a $10,000 limit.
Super FAQ
Is Super legit?
Super is a legitimate company providing home service plans in 15 regions across eight states. The company offers three plans with customizable levels of coverage, so most homeowners will be able to find a subscription that matches their needs. Super has been in business since 2015.
What is Super?
Super’s subscription-based home service contracts cover breakdowns of home appliances and systems. Super also helps homeowners access maintenance services through its Maintenance Marketplace. Super is based in San Francisco and refers to itself as an “insurtech” company.
How does Super work?
Once you purchase a Super subscription, your coverage begins in 15 days. If a covered appliance or system breaks down, you contact the company by phone or online to schedule service. You pay a fee of $75 to $95, and the company sends a licensed and insured technician to fix the item. If it can’t be repaired, Super pays for a replacement or writes you a check.
Super also has a Maintenance Marketplace you can use to schedule a variety of services. Pricing starts at $75. You can earn rewards toward the cost of services by referring others to Super.
Where is Super available?
Super is available in 15 cities across the country as of publishing:
- Atlanta, Georgia
- Austin, Texas
- Baltimore, Maryland
- Bay Area, California
- Charlotte, North Carolina
- Chicago, Illinois
- Dallas, Texas
- Houston, Texas
- Los Angeles, California
- Winston-Salem, North Carolina
- Phoenix, Arizona
- Raleigh-Durham, North Carolina
- San Antonio, Texas
- San Diego, California
- Washington, D.C.
Does Super require a home inspection?
No, Super does not require a home inspection. However, customers have the option to submit a home inspection report to confirm that a preexisting condition was not previously detected.
What does Super's home warranty cover?
Super offers three plans with different levels of coverage, but all of its plans cover at least the following appliances and systems:
- Air conditioning system
- Heating system/heat pump
- Major kitchen appliances
- Interior electrical system
- Interior plumbing and plumbing stoppages
- Water heater
- Ceiling fans and central vacuum
- Garage door openers
Is there a waiting period for Super?
Super doesn’t cover any repairs until 15 days after you sign up for coverage. This waiting period is waived if you are signing up in conjunction with a real estate transaction within 15 days of the closing date.
Will a Super home warranty replace my AC?
All Super plans include coverage for air conditioning. Whether Super will replace your air conditioner depends on the specific circumstances. We recommend consulting the terms of your coverage for more information.
Super Reviews
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Reviewed Aug. 14, 2023
Very satisfied. I have had 2 issues over the years, neither directly Super's fault. But they are an indication of the tough/annoying industry they operate in and a reminder for me of the huge convenience of having Super as intermediary. The first is that it took months to get a new furnace unit from the supplier according to the contractor (resulting in months without heating). I'd call Super once in a while to get an update on my ticket and they were always responsive and good at getting a response from the contractor. They just couldn't do anything about getting the unit itself faster short of assigning a different contractor, which could have delayed the process even more.
The second is shenanigans in calculating the cost of replacement for a washing machine. This is more Home Depot/Lowes/Best Buy's dishonest pricing practices rather than Super. But Super could be the better company here and not nitpick over less than $50. These stores charge for "optional" installation accessories (tubes, brackets, etc) but you can't order without them. Concretely, it meant I got less than the actual cost of the replacement washing machine they identified for me.
Thank you for taking the time to share your thoughts and experiences with Super Home Warranty. We are genuinely pleased to hear that you've been satisfied with our responsiveness and our role as an intermediary in handling your issues, even in the face of challenges within the industry.
I want to specifically address the concern you've raised about the calculation of the replacement cost for your washing machine. We recognize that the practices of some retailers can add complexity to the replacement process, and we're sorry that this situation led to confusion and dissatisfaction. At Super, we work diligently to provide fair solutions, taking into account all relevant factors and working within the constraints of our agreements with various suppliers.
In light of your feedback, we are examining our procedures for handling these types of situations, aiming to bring even more clarity and fairness to the process. If the situation warrants a reassessment, please rest assured that we are more than willing to reevaluate the decision, taking your unique circumstances into consideration.We truly appreciate your continued trust in Super, and your insights will undoubtedly help us enhance our services for all of our valued customers. If you have any further questions or concerns, please don't hesitate to reach out to our Customer Service team directly. We remain committed to providing you with the best possible service and support.
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Reviewed Aug. 9, 2023
Our hot water heater failed and had to be replaced. The process with Super Home was very smooth. I was a little confused at first by their app, but once I figured out how to ask for help with it, they had people come in and check it. Then, because the warranty only covered part of the cost of the water heater, there was a process to go through of agreeing to pay a certain amount of it. Immediately after that, they had it installed. There was a problem with the water heater but that was corrected right away by the people, so that was good.
Whenever I would call Super Home, I've had people who were incredibly kind, helpful, and thoughtful. But I've had people who were dismissive. Also, I sometimes talked to people in India in the middle of the night for them, and I felt bad for them, especially when it was hard for them to be able to know exactly what was going on here. As for the technicians, there was one guy who was dead awful and impossible to work with, and in the end, never came back. But except for that, most of the technicians we've had have been good. The most recent ones came out for our dryer and when these two guys came over, they fixed it and left. They were great.
We've had a lot of things fail and have to be replaced, and Super Home have done that. Having the dishwasher and the microwave replaced was a big benefit. But it's been a little frustrating when what they've decided to do is buy us out. The options are they can give us a really low end thing or they'll send us a check and we can decide what low end things we want to get. But they have made good. Also, we are paying for some extra coverage because we have a well and an HVAC system where there's a pump that's really old. Aside from that, when I'd use their website, sometimes, things would be listed in categories that I wouldn't expect them to be listed in. For instance, they would send someone out do a seasonal inspection of the HVAC system, but they wouldn't tell you that. They'd only list that during certain months.
Hello Grace, Thank you for taking the time to share your detailed experiences with Super Home. We are genuinely pleased to hear that many of your interactions with our team were smooth and that our technicians were able to address your needs promptly. Your kind words about the staff who were helpful and thoughtful are greatly appreciated.
However, we are truly sorry for the inconsistencies and frustrations you faced. It's concerning to hear about the dismissive behavior from some representatives and the difficulties you faced with our app and website. Your feedback is essential to us, and we assure you that we will carefully review these issues to enhance our services further.
In regard to the replacement options and the categories listed on our website, we will make it our priority to provide clearer information and more satisfying choices. Your satisfaction is paramount to us, and we want you to feel confident and content with our service.
Reviewed July 25, 2023
All my experiences with the techs at Super Home have been really good. I've had to talk to their reps two times and I haven't had any problems. However, sometimes it's a little bit hard to get in touch with them. You have to go through menus, like selecting a bunch of numbers to get in touch with them. Our policy with them is for our rental building and I don't have a management company or a maintenance staff. If my tenants call with a problem, I feel like I have maintenance staff because I can call Super and send them a repairman over. They can coordinate with my tenants. I don't have to hire a maintenance staff.
We also have an aging HVAC system and I feel a lot of comfort that I don't have to have 10,000 or $15,000 in my pocket to potentially replace it because I have some degree of faith and confidence that I have this protection. I'm not in it on my own. I had a dishwasher that wasn't draining well and they sent a technician three times and eventually replaced the dishwasher. My most recent claim was for the drain in our basement shower. It was draining slowly and also sometimes backing up. We called them and they sent a plumber who routed the drain and found a ton of hair in it. Now, it's running clean.
I have recommended them to a friend. I was nervous to get a warranty company because, a lot of times, I've heard that it can be a little bit of a racket. There's a lot of breakage in warranty companies. But I have had a lot of success. We've had problems with our building and, year over year, we're coming out ahead of our premium payment. So, that's why we keep renewing with Super Home.
Hi Becky, Thank you deeply for taking the time to share your comprehensive experience with Super. We're heartened to know that our technicians and the services provided have continually met your expectations. Your kind words paint a vivid picture of the trust and relief that we aim to provide all our homeowners with.
We acknowledge your feedback regarding the accessibility of our team and will continually work to streamline our process to make reaching us more straightforward. Your comfort, peace of mind, and satisfaction are our topmost priorities, and we're elated to have been your reliable partner, especially in the instances you've highlighted, from your HVAC system to the basement drain issue.
Thank you for your vote of confidence in recommending us to a friend. We are immensely grateful for your continued trust in Super Home and look forward to serving you, and your tenants, in the years to come.
Reviewed June 8, 2023
We've never had good experiences with home warranty programs before. It felt like there were too many exclusions or it was too difficult to book or the value just wasn't there, but we accepted Super Home because it was a gift from our real estate agent and it was super easy. Through the app, I was able to book everything. I was able to get a provider, not usually the next business day, but the following one. Always within 24 to 48 hours, they had a provider who was available and they were always really great. So, I was really surprised. I felt the biggest value from it was I didn't have to do the research on the provider. I didn't have to go out and find out who's a good plumber or who's a great HVAC person. So, it was great.
There was an HVAC service recently, and it turns out that there was a piece that needed to be replaced. It was something clearly that we couldn't take care of ourselves. We didn't have the expertise to do it ourselves. They came out quickly and took care of it. Through the Super app, I was able to do the claim and describe what the issue was. The original day, the HVAC person was supposed to come out, but they had their truck broke down, so they had to come out the next day. Super was great about keeping me informed about it and they were able to complete everything before the holiday weekend. It was very nice.
The big difference was with Super, I'm able to upload pictures and describe what the issues are. So, the service provider came super prepared and he had the parts. Just based on my description of the issue, he had an idea of what might be the problem. So, he was able to take care of it quickly. Everyone who's come has been super nice. There are a few things I really appreciate about them, which is why I continued with Super again. They're all super polite and respectful. They all made sure that the problem was really solved, and none of them tried to upsell me on anything. They would tell me things about the house that I might not have known otherwise and other things that I can do to maintain some of the systems. I was so enthusiastic about Super. I've been able to use them really productively. I feel like at the end of the contract, I'll get my value back.
Hello Yvonne, Thank you for the feedback and positive rating! We appreciate your feedback about the app and our contractor's work. Super looks forward to providing you with a continual great customer experience for any future claims you may have.
Reviewed May 12, 2023
Super Home keeps the expense down. To call a contractor ourselves seem to be a different fee. They would charge more. But with Super, I only have to come up with $75. It's easier to come up with that than to come up with a few thousand dollars that we can see is only a minor thing. When I submit a claim, it’s easy and quick. Our water heater went out and started leaking water. So, we reported it to Super and they sent two people out that does that type of work and they shut off the valves where they can remove the tank. The contractors told us it was gonna be an out-of-pocket expense and Super would get with us. So, we were on pins and needles and praying for a blessing, and it came in the mail. It was only 300 and some dollars.
I was so amazed because when I went to Home Depot to try to price a good water tank for our size house and to cover the amount of people, we had to pay at least over $1,000 and that wasn't counting on the work that they have to put in to install it. Everything happened in about a week. When the men told us we were gonna have an out-of-pocket expense, they also said that Super will have to order the unit that we already have and they would be back to install. The next thing I know, a couple of days later, they were coming back with it.
I had a neighbor who saw the technician that comes out to check the HVAC and she asked me how much it cost. I said I have a warranty on the house called Super and we just pay a yearly price but I didn't mention the deductible. She didn't inquire anymore but I recommend Super Home. It covers absolutely everything inside the house, even down to the refrigerator and the microwave. The service with Super is a relief. When somebody in the household mentions something that needs to be done, I'd say I'll come down and check. I’ll make sure I got $75 in my bank account and then we'll call Super. It keeps everybody at ease. I've experienced some good contractors, even to the point that when they come, they will offer a direct contact to call them if something they were working on didn't hold up overnight. And every time we have called, they come right back at no extra fee to us.
Hi Sherry, We're extremely grateful for your thoughtful and detailed review. We strive to provide a hassle-free and economical solution to all our customers and it's heartening to hear that we were able to do that for you.
Your words of appreciation validate our commitment to our customers and make us even more determined to continue to provide high-quality, convenient, and affordable home warranty services. We're pleased to learn that the convenience of our $75 deductible, the quick claim process, and our dedicated network of professional contractors worked seamlessly for you.
Knowing that Super Home Warranty brings you peace of mind and keeps your household running smoothly is the highest compliment we could receive. We are also thrilled to hear about the positive experiences you've had with our contractors and their follow-up service.
We appreciate your recommendation and are ready to assist with any future needs. Once again, thank you for entrusting your home with Super Home Warranty and sharing your experience.
Reviewed Nov. 2, 2023
When I signed up with them, it went fine. Their service has been great so far. My recent claim was for a garage door opener. The claims process was fine. Even when there was a delay getting the technician out, I called and they made sure that things got back on track very quickly. Once the techs reached out, everything went great. The techs were quick to respond and they kept me in the loop of how things were going. Having Super definitely helped with the repair cost, and I like having them as the intermediary to deal with the contracting company versus having to find someone myself.
Reviewed Oct. 16, 2023
Service started really great especially after COVID. They took care of everything. Then, it became a flight with them to get quality servicers at a certain at certain times and getting them to replace HVAC units instead of trying to repair them for a second or third time. Around '21, it became, "Okay, we'll book a servicer for you. But as soon as it's booked, it's now between you and the servicer from there on out. But recently, things have been better again. Some small plumbing stuff and we needed an exterminator a few weeks ago and we booked one through them through the marketplace. Those experiences have all been very easy and everything has been taken care of in a timely manner. Super since we're paying our $700-ish a year to offset that cost and it's just the smaller co-pay typically that we have to pay and maybe 5 to 10% if it's a big job of out of pocket costs for some things compared to having to pay for the whole job itself.
Reviewed Oct. 15, 2023
The service with Super this year is kind of frustrating. It took a while for action to be implemented for our issues. We had an issue with our washer, which took over a month and a half to resolve. It was frustrating not to have a washer for a month and a half. There was something with their technician. He came out and tried to fix it, and said he fixed it, but he didn't fix it. He lied, which caused more issues. They had to hire another technician to come out, which resolved our issue, saying he couldn't fix it. So, then they had to take note of him to process the claim of processing our cash-out to get a new washer. We did not have to pay out of pocket for anything. They were able to give us a gift card to Home Depot. It also covered the cost of installment.
We do benefit from Super. I just wish they would fix the external contractors that they contract in and have more reliable contractors. The Super customer service is very helpful and they were really accommodating when we were having these issues and they were trying to expedite their approval process. So, that was nice of them.
Reviewed Oct. 15, 2023
Super is pretty good. My husband does the claims online and we get confirmations via email. The website is pretty easy to use. Within 48-72 hours, the home warranty always sends someone and they always fix issues with a microwave, laundry, washer machine, or AC. They always solved the issue. We've called them a number of times now. The only complaint I would is they don't have the service for the next day. Most of the other warranties wouldn't have either. Also, we've been with the warranty for four years and their price has increased over time.
Other than that, I like Super Home. It's very convenient and it always solves the issue. They send people who are capable and competent. We had a claim for our washer and Super Home gave us the money to purchase another one. They actually gave us other options as well such as them buying one. We chose to purchase our own and they gave us a check.
Hi Daniela, Thank you for the 5-star rating! It's very appreciated! We are happy to assist in making your home care needs as hassle-free and pleasant as possible.
Reviewed Oct. 15, 2023
Super had been fine up until one of the last times they came over to do my water heater. They sent out a company to come do the water heater. He said right from the get-go to take out the copper pipe. It was gonna be like $150 out of pocket, and I was like, “Okay. That's fine.” Usually, Super will send me a separate bill and charge me the out-of-pocket cost. So, they got with Super. Super sent me a bill for the out-of-pocket charge. I paid for it through the Super app. Then once the guy got finished with my water heater, he wanted me to pay him the out-of-pocket charge to him. I was like, “Wait. I just paid it to Super.” He was confused. I was confused why this man wanted me to pay him $150 cash when I had just paid it to Super. It was a big mess.
I had to go back and forth with Super for a while. We called the water heater company, talked to someone there, and then they talked with Super. They ended up resolving it themselves because I wasn't gonna pay twice for the same thing. That was the first time I've experienced something like that. I was super confused. My water heater got fixed. So, at the end of the day, everything ended up being resolved and I didn't have to pay anymore.
Super Company Information
- Company Name:
- Super Home Warranty
- Formerly Named:
- Super Home Inc.
- Website:
- www.hellosuper.com