Terminix Reviews

Overall, Terminix is a good company to work with. If you have any issues, all you have to do is call and they'll resolve them without a problem. The value for your money is good. I don't think I pay a lot of money for pest control. I did but when I called to complain about something, they lowered everything. Now, I'm paying $69 for mosquitoes and $89 for pest control. I can't beat that anywhere. The mosquito service is good for the money. I have five dogs and I don't want them bitten by mosquitoes. I've got other calls from other services wanting to do the same service. I'm like, "Well, you know, I've been with this company for 10 years. I don't feel like I'm gonna be switching. The price is good." Plus, when I had termites, they came and treated them. They put bait stations all around my property. It was expensive but they did work. I have no termites now.

The next month, I got a bill again. The letter said I was in arrears. It wasn't the sweetest letter I've gotten from Terminix. I called and got a different lady. I told her I took care of this last month and she checked on it. The first lady had done all the work but she didn't hit enter. So, I wasn't a happy camper about that because it's aggravating. I don't like my time wasted and it takes a hot minute to go through all the routing processes from the bank. The rep from Terminix got it fixed. But they wasted my time. I had to get it fixed twice. Terminix should have a bundling fee. Other places like AT&T say thank you to their customers by giving them a little financial break every now and then. We've been with Terminix for at least 15 years and they should consider that.

Last but, not least Brandon the outside Technician was very attentive and very professional during service. He answered all of my questions and concerns. I was very impressed with his approach regarding a suggestion for Termite services to be added to our home's care. His approach was one of forthright, highly professional and well conducted in manner. I am truly happy to have made the change to Terminx Pest Control. The only thing that could have made this experience better, is if it was free! I would have anyone of these personalities over for coffee. Exemplary Customer Service was truly given. We truly feel positive about our experience. Thank you. It's truly difficult to open my front door anymore or continue having a Q&A over the phone anymore. Your Terminix Team is spot on, A+ and a 11 out of a 10! Excellent Management hired this team.

For this recent service, I had a scheduling issue but it was not the technician's fault. I had to reschedule and when I was all set up, the tech didn't arrive. I called Terminix and they said I was not on for that day and that I was scheduled for another day. But I told them that I couldn't do that day and asked why they changed it. I knew who I spoke to and I gave the information. So then, I rescheduled the appointment. Whoever has been doing their scheduling the last several months is not doing a good job. I never had this problem last year. I understand there's some scheduling people that aren't local and I don't know where they're from. But they don't communicate very well with the customer.

Other than that, Terminix is always good when they come out and I have no complaints about their service. They're efficient, too. A lot of people use another company down here and everybody tells us to use them. But Terminix has been taking care of this house since before we bought it and we don't have any reason to change.

I have had some pests and it's been disturbing where I keep seeing them. I call Terminix and then they come back and it straightens up a little bit. But for the most part, it's been one or two pests here and there. When Terminix comes, I let them know when they come in, and they service the inside as well as the outside. This most recent time, I saw a bug in my house after they left and that was the only one I have seen. Their spraying probably stirred the pests up a little. Most of the time when I see the pests, they're already dead. I've had trouble in the past with mice and they helped me out with that in my basement and garage, which really was not fun at all. But they got that straightened out for me.

I've been happy with Terminix. The only qualm is getting different people. I like to stay with the same person. But I know that isn't always doable. I just spoke to someone because my price had went way up. She said it won't be reflected on this bill. So I'll be paying more on this next bill coming. But the one after that, she was able to take a little bit off of what they now raised the price to. They just raised it a few months back, and now they were trying to raise it on me again. So I was a little unhappy about that. But overall, Terminix is a good company.

I was very pleased with the good service, competent workmanship and the responsiveness and intelligence of the managers. The next group are the people that have special training with the material in the attics or with the gutters or with the termite canisters. All of these employees are very well trained and competent and I found nothing to be upset about. I'm grateful for everything they did. In fact, I would like to point out, Mr. Chidi ** who is the expert working in the attic. He's a very competent man. I would like to point out Mr. Duan ** and Mr. Roger ** who are the two managers who work for Mr. William **, the head of the company, and help him run this outstanding American company.