The Apt Movers Reviews

I hired The Apartment Movers to move us 7 hours away. I told them repeatedly that we were in our 70s and we had an established home (a lot of stuff to move). They sent a pickup with a trailer that I knew would not hold all of our things. I told them they needed to move all of the big heavy things so if we had to move things in our car, it would be the smaller boxes. That didn't happen. We have two out buildings that did not get anything moved out of them and they wanted more money to move the rest of it. We were quoted a price and hours it would take.

This is the worst move I've ever had. The people I spoke with on the phone were nice and the guys that came to pick up my things. They gave a 3 day window on when they would pick up which was fine. I moved from AZ to NC and had to wait the 20 days before I could get my things as it said in the contract. When I was waiting the driver called 5 times and left a message asking if I had the Post Office money order. I said yes and he said I must have two of them because the P.O. only goes up to $1000.00 for each. NOT once did he say he was from a different company, OLD COUNTRY VAN LINES, on all of these calls. When he called he said he would be here first thing in the morning. When he arrived I gave him the two money orders and he said, "Well now you'll have to go back to the post office and get these put in our name." I had just barely written them out that morning. He then said, "I'll have to charge you $150.00 cash for waiting for you."

Do Not Use The Apt Movers. Their Goal Is Not To Make Your Move Go Well. Their Goal Is To Sucker You Into Signing With Them And Collecting Their Broker Fee. This Fee Is Due Up-Front - Before Anything Else Can Happen. Once You Pay That, You Will Be At The Mercy Of The Carrier. Keep This In Mind - You Have Not Contracted With The Carrier, Apt Did. This Means You Have Absolutely No Relationship, No Leverage With The Carrier. Apt Does Not Even Try To Assist With Anything At All...And I Mean This Literally... Once The Carrier Has Your Move Order. Every Issue You Have, Whether You Communicate It To Your Sales Person, Inventory Coordinator Or The Qa People That Will Be Checking In On How Your Move Is Going, Will Go Go Unaddressed By Apt.

Absolutely ** Company. If I could give negative stars I absolutely would. Initially booked and tried to cancel the same day with no refund of my money. $500 gone to waste, but I would rather waste the money than not have them move my stuff in the long run. As not explained in the initial contract, they charge excessive amounts in the delivery fees not stated in the initial agreed upon contract that you have to pay before you get your stuff delivered and are late for pick ups/deliveries. I experienced the worst customer service with the personnel not putting the customer first.

Company called 6 weeks before move date to get credit card to hold, asked how many boxes, what sizes, count your stuff. Got 5-6 calls after that asking the same stuff with $ it would cost me. Couldn’t give a definite date/time Movers would come. When the day came, 2 moving guys showed up 9:30 pm in the dark to move stuff... then added $1200.00 extra. We discussed what it would cost me when they delivered... $3500.00; sometime in 3 weeks later. They arrived this time with 3 guys and added $2,000 more for the third guy. Didn’t put anything together and didn’t put stuff upstairs in bedrooms. Furniture: lost, not delivered, every wooden piece scratched, and legs broken off dressers. I WOULD NOT RECOMMEND THEM!

I would not recommend this company to anyone. Whatever line you were sold on is probably a lie. In addition they don’t vet their actually carrier company. The Apt Movers is just the broker company and they outsource your moving to another company which they do a poor job of vetting. My moving company spent close to 12 hour at my house, one of the staff was so rude and unprofessional using vulgar language I had to send him out of the house. They don’t have tools, I provided tools to disassemble furniture and they overall don’t have the best of attitude. Not all my belongings were delivered, damage to my furniture and you couldn't say a word to these people without getting an attitude.

NEVER USE THIS COMPANY! I highly discourage any thought of hiring THE APT MOVERS. They were four days late picking up our furniture and gave no explanation for the delay. The homeowner was threatening to put our furniture on the street because of the delay and in fact, called the city police. The driver/loaders of the truck were easy to deal with. It is THE APT MOVER COMPANY that deserves a negative rating. They are nasty and arrogant on the phone. They do not return calls. They hang up on you in the middle of a call and when you call back, you are told that "they couldn't hear you." Rubbish.

This is the worst mistake I've ever made when hiring someone to move. I should have hired Dircks Moving because these guys are absolutely the worst. I've been waiting since 7 in the morning. It's 4:30 p.m. They're still not here. Do not hire these people please.

We were hesitant using this company due to reviews, but were assured that they had turned the corner, from apartment movers to first class moving company... using only experienced people. What a joke!! Price very competitive, but no quality; promise a time, don't show up. But the most frustrating is the careless way these people treat your furniture; they don't care if it gets scratched, dented or ruined, since they are only have to pay 30 Cents per pound for damage!!! Better get a lot of extra insurance if you use this dreadful company.

I did not listen. I read reviews on this website and because I was rushed and had little time to plan. It was a huge mistake. They never showed. They confirmed my appt., took my money and then failed to show. Canceled after the fact and showed no effort to correct actions. All I can say is please listen to past reviews and DO NOT DO IT.