Toco Warranty

Toco Warranty Reviews

Toco Warranty Reviews
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About Toco Warranty

Toco Warranty can help cover the cost of unexpected and frustrating car repairs. The company offers one contract with four levels of coverage — your level of coverage is determined by the miles on your vehicle’s odometer at the time the claim is submitted. The company lets you make monthly payments rather than pay upfront or put down a down payment. Toco Warranty also provides roadside assistance, car rental assistance and full concierge service.

Pros & Cons

Pros

  • All plans administered in-house
  • Accepts vehicles with up to 200,000 miles
  • Coverage lasts until 250,000 miles
  • No-change pricing for contract life

Cons

  • Must supply contact info for pricing
  • Plan level determined by vehicle mileage

Bottom Line

Toco Warranty is an online vehicle service contract provider that offers one plan with four levels of service that vary by the miles on your car’s odometer. The company offers coverage for newer and older cars, and you can use any licensed repair shop you choose.

Featured Reviews

Verified
La Puente, CA

I've had Toco Warranty for about four years now. Their customer service is amazing. They are all kind, quick to respond and very knowledgeable. … The peace of mind afforded to me ...

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Verified
Little Elm, TX

I called to inquire about my TOCO warranty coverage. Representative Marco A. assisted me and made sure I received assistance with getting my car repaired. He was kind, friendly an...

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What is Toco Warranty?

Toco Warranty is a vehicle service contract provider that offers comprehensive coverage for your vehicle to protect your finances if you have a breakdown. To sign up for Toco Warranty’s services, visit its website and fill out the online interest form, and Toco will provide you with a personalized quote.

With Toco, there are no long-term contracts or commitments. There’s no fee to cancel your contract, although the contract states the company does have that option. You can use any ASE-licensed mechanic with Toco.

Any plan purchased through Toco Warranty has a mandatory waiting period of 90 days from the date of purchase and 1,000 miles before coverage takes effect. Unlike many of its competitors, however, Toco matches your monthly payment to assist with any issues that arise during the waiting period instead of denying your claim.

Repairs are capped at the value of the vehicle when you make a claim, and there’s a lifetime repair cap of $15,000.

Toco Warranty coverage

Before signing up for Toco Warranty coverage, it’s important to understand what repairs Toco Warranty does and does not cover at each level. You can speak with a Toco representative to find out the specific details of what’s covered.

Toco Warranty offers one plan with four levels of coverage:

  • The Orange level provides exclusionary coverage, which means your contract will list components that aren’t covered instead of those that are. This level is for vehicles with less than 100,000 miles on the odometer at the time of a claim.
  • The Yellow level provides listed parts coverage for vehicles with less than 150,000 miles on the odometer at the time of a claim. It covers many of your vehicle’s components, including the engine, transmission, drive axle, turbo/supercharger, electrical components, fuel system and more.
  • The Blue level, which is available for cars with less than 200,000 miles on the odometer at the time of a claim, provides coverage for your powertrain and some basic systems that often need repairs. These systems include air conditioning, the fuel system and many electrical components.
  • The Green level is Toco Warranty’s most basic level, but you can enroll any car with less than 200,000 miles on the odometer and receive coverage until your car has reached 250,000 miles. It covers your engine, transmission, drive axle, four-wheel drive transfer case and turbo/supercharger. It also has hybrid vehicle options.

As with most vehicle service contract providers, newer cars are eligible for more comprehensive coverage. Visit Toco’s website to find out which coverage option fits your budget and vehicle — the company has sample contracts and sample payment plans.

Warranty benefits

Toco’s warranty plans include several benefits outside of vehicle coverage. These include the following:

  • 24/7 roadside assistance: Toco gives you access to roadside assistance that can jump-start your car, change a flat tire, deliver fuel, send a locksmith or tow your car up to 15 miles.
  • Trip interruption coverage: If your vehicle has a covered breakdown more than 100 miles from your home, Toco helps with restaurant and hotel reimbursement if your car can’t be repaired within a day. It covers up to $100 a day (for both meals and lodging) for up to three days, with a $300 cap per breakdown.
  • Rental car benefits: If your vehicle has a breakdown covered by your contract with Toco, the company will pay or reimburse you to rent a car or use alternate transportation while your vehicle is being repaired. The company provides a maximum of $40 for every four hours of applicable labor time, the time required to complete an inspection or the time it takes to receive parts — with a maximum benefit of $200 per repair visit. No deductible is required for this benefit.
  • Hotel/motel discounts: Toco Warranty customers receive discounts on any stay booked through Hotels.com, and you can get a 5% rebate when you send the company your receipt.

Toco Warranty cost

Toco Warranty’s monthly prices vary based on your car’s age and mileage. To get an accurate estimate of your monthly coverage cost, visit Toco’s website and fill out the online interest form. You’re required to provide specific information about your vehicle, including the following:

  • The make
  • The model
  • The year
  • The current mileage

If you choose to speak to a representative over the phone, you only need to provide your vehicle identification number (VIN).

After providing this information, you receive an accurate quote of your monthly payment. The company charges a $5 late payment fee if your account is past due over five days, but the fee may be waived at Toco’s discretion. Your contract will be canceled with no notification if you’re more than 15 days past due.

Toco Warranty FAQ

Where is Toco Warranty available?

Toco’s services are available in 46 states. The company’s services are not available in Alaska, California, Missouri and Washington.

Can I cancel my Toco Warranty?

Yes, you can cancel your Toco Warranty plan. While the company does not currently charge a fee to cancel, the contract states it does have the option to charge a cancellation fee.

Who owns Toco Warranty?

Toco Warranty is owned by the Toco Warranty Corp., which is located in West Hills, California.

Is Toco Warranty legit?

Toco is a solid choice if you’re looking for an extended auto warranty. The company keeps your decision simple by offering one plan with four levels of coverage and provides multiple benefits. You can also use any ASE-certified mechanic for repairs.

We recommend Toco Warranty’s services for vehicle owners searching for a comprehensive vehicle service contract with no down payment.

Toco Warranty Reviews

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Page 1 Reviews 0 - 5
Verified purchase

Reviewed Oct. 27, 2023

Derrick was so pleasant to work with, and I can't thank him enough. I was at work when I reached out to him, and he was patient and answered all my questions. He explained every pertinent information that I needed to know about my policy. I'm so grateful for this opportunity and even more thankful for such great employees as Derrick. I truly hope he gets the acknowledgment and appreciation he deserves.

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Response from Toco Warranty

Thank you for your feedback! It's great to hear that Derrick provided a pleasant and patient experience while addressing your questions and explaining your policy.

Your appreciation for Derrick is genuinely valued. We're lucky to have great employees like him. Your kind words mean a lot, and we'll ensure he gets the recognition he deserves. If you have any questions or need assistance, please feel free to reach out. We're here to help.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Oct. 6, 2023

    The questionnaire is cumbersome but the representative was friendly and responded to my need for a quality ext. Warranty. He gave me a good price and a sign up incentive. I believe you all don't cater to people with disabilities. I am happy with service but not questionnaire. This is a ridiculous questionnaire. It is condescending and time consuming. Aversion to no end and wasteful and disrespectful of my time

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    Toco Warranty
    Response from Toco Warranty

    Thank you for your feedback, and we appreciate your honesty about your experience with the questionnaire. We're delighted to hear that Derrick was able to assist you in finding a quality extended warranty at a good price with a sign-up incentive. We understand your concerns and apologize for any inconvenience caused. Your feedback is valuable to us, and we're constantly working to improve our processes. Please feel free to reach out if you have any further concerns or need assistance. Your time and feedback are important to us.

    Verified purchase
    Customer Service

    Reviewed Sept. 22, 2023

    I was contacted by Derrick ** via email on September 12th regarding my requested quote. I was unable to get back to him until today, so I responded to the email that I was available, and he called me within minutes. He was very informative, pleasant, professional and absolutely hilarious. I truly appreciated his patience in allowing me significant time to contact him instead of calling or emailing excessively. I was contacted by Endurance warranty company and the individual I spoke with was very nasty and unprofessional and tried to bully me into a purchase, so I truly appreciate Mr. **’s professionalism!

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    Response from Toco Warranty

    Thank you for sharing your experience with us! We're glad you reached out and had the chance to experience Derrick's amazing personality. We understand the importance of giving customers time and space to make decisions, and we're pleased you felt comfortable reaching out on your terms.

    We're sorry to hear about your experience with another company. We're here to provide a positive and respectful experience. If you have any questions or need further assistance, please don't hesitate to reach out.

    Verified purchase
    Customer Service

    Reviewed Aug. 15, 2023

    Since I’ve been a customer with Toco warranty service, I have had a very excellent experience. Any questions I need answer, any help, any directions I need to be let in I can just contact Toco. Derek have been a very, very, very excellent customer service rep and I haven’t had a problem. Not being with you guys for four going on five years. Everything been excellent. I gotta say he’s one hundred percent with his customer service skills.

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    Response from Toco Warranty

    Thank you for your ongoing support and positive feedback. We're pleased that your experience with Toco Warranty has been consistently excellent. Derek's exceptional customer service skills have significantly impacted us, and we're grateful to have you as part of our community. Rest assured; we're here to assist you whenever needed. Your continued trust means a lot, and we look forward to many more years of serving you with excellence.

    Verified purchase

    Reviewed Nov. 11, 2022

    The engine in our car seized up around the middle to end of October. We took it to our repair shop and they informed us that we would need a new engine. We contacted Toco and got the process started. It was finally approved and the engine was ordered on November 10th. Daurie did a great job of keeping us informed and letting us know what was going on with the adjuster. She was very friendly and took my concerns seriously. She got the answers I needed in a very timely manner and never failed to contact me when she said she would. She has made this situation so much better than I thought it could be. I truly appreciate how she made it less stressful for us. I can't thank her enough.

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    Response from Toco Warranty

    Thank you for taking the time to leave a review. We are glad to hear about your positive experience and would love to connect with you a bit more to discuss.

    Verified purchase
    Coverage

    Reviewed Nov. 8, 2023

    Although I had done extensive research on aftermarket warranties before calling, I still had some questions to ask Toco. Morgan was my customer care rep and really listened to the questions that I had, making sure we covered a few scenarios as well. After speaking with him, I feel I made the best decision for the best extended coverage.

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    Response from Toco Warranty

    Thanks for reaching out! We're happy Morgan could help you out and answer your questions. It's great to know you feel confident about your decision. If you need more info or have questions, don't hesitate to reach out.

    Verified purchase

    Reviewed Nov. 7, 2023

    I had an amazing experience working with ToCo. Morgon was a phenomenal person to work with. He provided a very thorough and informative experience for me. He was able to explain the benefits and features associated with toco in a way that I could absorb. Due to my experience, I am very likely to recommend you all to my family and friends.

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    Response from Toco Warranty

    Daija, thank you for taking the time to share your experience with Morgon. He goes above and beyond to ensure customers understand our product's value and address any concerns or questions. We appreciate your willingness to recommend Toco to your family and friends. If you have any questions or need assistance, please reach out.

    Verified purchase

    Reviewed Nov. 3, 2023

    Morgan was very professional and he answered every question. He explained everything. He took his time listening to what I had to say. I asked about roadside assistant and he explained it come with it. I asked if they had renter assistant if my car have to be in the shop.

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    Toco Warranty
    Response from Toco Warranty

    Thank you for your feedback! We're glad that Morgan provided you with professional and thorough assistance, answering all your questions and taking the time to listen to your needs. If you have any questions or need further details, please don't hesitate to reach out. We're here to help.

    Verified purchase

    Reviewed Nov. 1, 2023

    DC is a very personable young man! He has persistent about the work that he performs and also very knowledgeable. I enjoyed our conversations and his sense of humor is astronomical. LOL. He's the reason I would refer people to your company. He is an asset to your company and to his mentors. You better

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    Response from Toco Warranty

    We're lucky to have DC on our team. It's great to hear that you experienced his work ethic with a side of humor. Your referrals mean a lot to us. If you have any questions or need assistance, please feel free to reach out.

    Verified purchase
    Customer Service

    Reviewed Oct. 31, 2023

    Good customer service, Explained everything and made sure I understood. You have the natural ability to understand and feel what your customers are experiencing, and you are able to meet their needs effectively. Well done! You’re really good at obtaining first-hand customer information and using this information to improve our products and services

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    Response from Toco Warranty

    Thank you for your kind words! We're excited to hear that you had a positive experience with Derrick. Understanding our customers' needs is our priority, and your feedback is invaluable. We appreciate your support, and if you ever have more suggestions or questions, feel free to reach out. We're here to help!

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    Toco Warranty Company Information

    Company Name:
    Toco Warranty
    Company Type:
    Private
    Year Founded:
    2012
    Address:
    8501 Fallbrook Ave. Suite 225
    City:
    West Hills
    State/Province:
    CA
    Postal Code:
    91304
    Country:
    United States
    Fax:
    818-255-7998
    Website:
    www.tocowarranty.com