ServicePlus (Formerly Total Home Protection) Reviews

Being a homeowner, I've come to rely on ServicePlus Home Warranty as my go-to solution for unexpected home repairs. One incident that exemplifies their exceptional service took place during a blistering summer day when my central air conditioning system decided to quit. With temperatures soaring, I knew I needed a fast resolution.

Service Plus home insurance is a great company I highly recommend. They have excellent service, and their prices are very reasonable. I have been with them for over five years, and they always have been there when I needed them. They are always quick to respond to my claims and have always been fair. I recommend this company to anyone looking for a new home insurance company.

I have been a policyholder with Service Plus for over two years and have never had any problems with their service. They have always been quick to respond to my claims and questions, and their customer service representatives are always friendly and helpful. I would recommend Service Plus Home Insurance Company to anyone looking for a reliable and affordable home insurance company. Thank you, Service Plus, for always being there when I need you!

In order to find out firsthand which firm was the easiest to work with, I purchased various home warranty packages for two distinct houses. I made claims against each. The tech at Service Plus responded the fastest, it was the most affordable, and it was the easiest to interact with. They were well-liked by the subcontractors they dealt with. Service Plus will still be the firm I suggest to my clients.

Working with Service Plus has been a relief given the issues we've had with our 30-plus-year-old home. From the initial sign-up to the opening of claims to the tracking of work, every step of the process is simple. They kept us informed of pending claims and when services would be provided, which put us at ease. We will continue to use Service Plus and will tell our family and friends about them.

This is not a company that you want to deal with... They were very deceptive in the sales pitch, no mention of ALL the exclusions, and maximums on items to be paid out. Also, no listing of that in my original contract. Despite asking for it, I never received a coverage page like you get in auto or homeowner's policies. If something breaks down that is critical, like when my freezer stopped functioning, they are not equipped for fast or weekend dealing with it.

Service Plus is a fraud! We filed two claims, only to have both denied after paying the service fee for the technician to tell us one thing and for Service Plus to deny the claim with another rationale that was inconsistent with the Technician's assessment. In one claim they tried to indicate the HVAC unit was improperly installed, even though we had an approved permit from the State of Maryland. In the 2nd claim, they state the stove top had rust, so they couldn't cover the repair/replacement. Again, not what the Technician told us in person. At no point were they willing to provide the written assessment provided to them by the Technicians, even though we paid a service fee for the Technician to come to our home. I have filed a consumer complaint with the NJ Attorney General and I recommend others do the same. We need to stop these fraudulent companies from operating and preying on the consumers.

Zero star, it's the worst company for Home Warranty. I had tried many but with Service Plus you will not get anything fixed. They will just find ways not to repair or replace your appliance and reps. Blame the consumer after charging the service fee and not sending anyone. My AC/HVAC outer unit broke and they simply told me that is not covered without sending anyone to physically look at just based on the earlier visit. And for Microwave after waiting for 5 weeks they told me that they cannot repair it and offered $100 which I still have to receive it. Waiting for almost 2 months now. Zero customer service and most unprofessional company. Do not fall into the trap.. Even it cost little move please go with another Home warranty company out there.

I have never used ServicePlus and with that I decided that I would sell and move to Senior housing. My contract came up. I received multiple phone calls, text messages, and emails. Even after I called them several times and stated I no longer require them as I am moving. Every time they say we have removed you and you will no longer be called, text or emailed. I get them. I have blocked the number. The harassment of them is very overwhelming. It not right. I am monitoring my credit cards because if they are harassing me with all of this I would not put it past them to charge my account. I am reporting them to the BBB as well. I am done. I will NEVER recommend them.

AC went out, 2 days went by and they sent nobody to come look at it. They told me to get somebody and they would reimburse me, so I did. I called about reimbursement and asked how much it was and I told them it was $225, they said, "Sorry. It's over $200 and you need preauthorization." Avoid these people.