Transport Masters USA Reviews

I immediately called Transport Masters and told them that I was not squeezing my motorcycle in a space that might fit the motorcycle. At first, it was like I disturbed the rep, but he understood and found me another company to do it who was very good. The guy showed up when he was supposed to. When the guy showed up to pick up early in the morning, it was a torrential downpour going on outside. My driveway's a hill and the trailer couldn't get up. The driver said, "I'll go make another pick up and come back later this afternoon." He did and it was sunny and the weather had moved through. We safely loaded it on the guy's truck. He had a sprinter van and up to four motorcycles on it. The ultimate experience was great.

When I booked through the dispatcher, he told me I could pay by Venmo or another cash app like Zelle. But when the driver got to California, he said he didn't take Venmo. That was a problem that we had to work through. I didn't have Zelle or any of those other cash apps, so I was trying to quickly get it but my bank was taking forever to set it up. In the meantime, he got somebody and we used their Venmo account. We were able to work it out eventually, but it took half an hour. He had to wait to get paid because of this and it made me frantic, The dispatcher should have told me the driver didn't take Venmo, he only took Zelle. I would have prepared ahead of time.

The end price was economical. I'm a truck driver as well and I know the work that goes into the miles that they have to put into. I couldn't have done it any cheaper. It fit and it worked perfectly for my situation. The dispatch guy took my payment, which was good. They then passed me on to another dispatcher that dispatched the actual truck. That lady was way too energetic. She was alarming, she was on edge, and she was just frantic trying to get things lined out when she called me. I could not get a word in edgewise. I had to hang up on her to get the task completed.

While I was trying to complete the task, she continued to try and call me back three times while I was in the middle of trying to do the task that she had asked me to do. It was annoying but I know they're from a different country and we got the job done anyway. All in all, Transport Masters was great but the dispatcher of the truck to pick up the van and the delivery guy of the van couldn't speak a lick of English. That was fine too because they just showed up, they delivered the van, and they left. But communication-wise between the final two people was pointless.

We were not in a rush, so it didn't really matter if we had to have a need for the car to be there on a certain day. The only thing I required was that the car would get there on a Saturday because my son works Monday through Friday. In the week that the car was finally picked up, he had that Friday off. So they were able to pick up the car Thursday night and they delivered it on Friday. It was transported uncovered and he had to meet the driver because his house is up a little bit on the hill and that carrier couldn't go up there.

I was very happy with the company and with the service. The quote they provided me was average to the other quotes that I've gotten and they stuck to their price. But when my son received the car, the engine light was on, and it was not when we gave him the car. The guy that picked up the car had five cars on his trailer that he was pulling with a pickup and it it seemed to be too many cars for that kind of a trailer. And when my son checked it the next morning, there were some wires hanging on the front. When he delivered the car, he only had two cars on the trailer. So, he had to drive his car up from the trailer, up and down a few times. My son sent me pictures and I called the company again. Carlton tried to be very helpful and said he would talk to the manager. He said the manager would call me but he never did.

Then Carlton called me and said that the guy wanted proof. I did not take pictures under the car or the dashboard. But I know that when the driver picked up the car, if he would have seen a light, he would have said something. He never did. Also, my husband sat in the car the day before and there was no engine light. I also know there were no wires hanging because we just had new tires put on and the car was on a lift. So Carlton said he would talk to the guy and he would call me back. But nobody called me back and it's been two weeks.

This morning, I called Carlton back and he was very attentive. He answered our call right away. He said he was sorry and that he'd talk to his boss. He talked to his boss and the boss said that because my son didn't fill anything on the manifesto when they dropped off the car, they would take no responsibility. So I was not happy with that. The owner should have talked to me and there should be some sort of resolution. I'm going to call my credit card to find out if there's anything I can do.

I contacted the company of the driver and I never heard from them again. I texted the driver that I had proof that he drove the vehicle late at night. I sent everything to PJ through email. I sent him three emails but apparently, he doesn't work on Saturday. And on Monday, he never got a chance to give me a call. So, I had to call him five times. When he picked up the phone, his attitude was completely different when he wanted to get the money for the deposit. He told me he would call the driver and I asked him for what. The driver is gonna tell him he didn't drive it. He’s gonna tell me the driver told him that he didn’t drive it. And I'm gonna tell PJ that I have proof and I emailed him the proof that the driver drove the vehicle.

I explained to PJ that the dash cam had video footage of the driver pulling the car out of the trailer and putting it back. You can literally disconnect the dash cam from the lighter switch in the car and you don't have any record. But he didn't know there was a GPS tracker on the car. He drove nine miles one way and nine miles another way. The moment you activate the engine, the GPS tracker starts working as it's driving. When he put the car on the trailer and drove it from Jersey all the way here to Houston, I had notifications of hard braking and hard acceleration. When he drove the car, I got two of both. And I told PJ I'm hoping that when I move to Texas and have to renew my license plate, I have no traffic violations in New York City.

I told PJ I didn't book it with the company that he gave me. I booked it with him so if I have an issue, I'm not gonna talk to the driver company. I wanna talk to him because he’s the broker. He’s the one who should be on top of the situation and go after the manager. When the guy came, I paid him the 1,000 and the only thing I told him when he got here was to drop down a little bit and look underneath the steering wheel. I told him that what he was seeing was a GPS tracker. I gave him the money and checked if everything was fine. And he went on his way.