United Wholesale Mortgage Reviews

I asked to have my property taxes and insurance escrowed. I was told I needed to send in some documentation. I did so. I did this through the online portal. The first submission they responded and said I needed additional information. Fine, no problem. I sent it. They never responded to me via the portal and I had to reach out to ask for an update. They told me I needed to resubmit what I had previously submitted, plus send them a check. First, they should have told me that the first and second time. Second, I have another mortgage with a different company and they didn't need a lumpsum for escrow. I asked for an explanation and to have a manager review, and the next service rep in line responded with some boiler plate language that didn't answer any of my requests or questions. Just another assembly line company.

I just wanted to share some feedback from a closing I had yesterday. My underwriter was Bobby (Bajram **). I have worked with Bobby on a few other files, but I wanted to reach out on this one. It was a manufactured home loan, and it got a little messy. Bobby was fantastic about replying within minutes to my CR’s when I had questions and he worked with his team leader Tyler to help get this file CTC at the last minute yesterday so that we all could close. I greatly appreciate the teamwork.

Unpleasant and rude appraiser, they need some training on customer relations. The appraiser was rude and unprofessional and the experience was very stressful when it could have been much easier. A real shame!

When you set up for auto pay, their system doesn't work. Then charge you a crazy amount as a late fee. When they realize that their system didn't work, they waive that payment, However, on the next auto pay after they assured you their system will work, it doesn't work again. Guess what! then you have to pay that amount because they will not waive it! total scam. Their auto pay is still not working. They don't have phone calls, emails or any reminder if you have a late payment. They automatically charge you an insane amount. Not only they don't give you notification, but they automatically want you to get e'bills so you won't even know that you're being charged. This is the worst company I've ever dealt with, their customer service is trash. I'm surprised nobody sued them yet!

I would call these guys "clowns in a circus" but this is an insult, as clowns tend to be good at their jobs and circuses tend to be somewhat organized. These guys are neither. They misapplied a mortgage payment to my principal, when I called them and was assured that "it would be resolved", well a week and a half later it has NOT been resolved. They assured me I would not be sent a collection notice to the misapplied payment, and I got a collection notice today. Absolute buffoons.

Worst mortgage company ever (and I've had 4 mortgage companies). Improperly applies partial payments, and charged late fees (that was fixed after I reached out to CFPB after months of promises to resolve with no action) and now they screwed up my escrow, resulting in a payment fluctuation of $3k each month (which the denied in a CFPB complaint). Poor customer service, untrained personnel, and I'm pretty sure whoever responds to their correspondence has only had elementary school math/english training. Spend the extra .25% interest rate. You'll be thankful down the road as I've spent countless hours going round and round with no solution. This company should be investigated under the consumer protection act. Class action lawsuit anyone?

This company is a criminal organization. They are sitting on almost $200,000 from hurricane Ian proceeds from our insurance company and won’t cooperate with repairs. We’re pretty sure they’re sweeping people's insurance money. We had to take money out of our 401k and pay taxes on it while they were and still are sitting on our money.

This was my first payoff experience and did not go very well. The instructions for payoff are very confusing, online & on-call customer support was also very poor. This resulted in my wire transfer failing. They told there is 16 days grace to pay off. It took few days for me to resend wire which finally went through fine. But still they charged late fees & with continuous follow-up also did not give good support and consideration even being a very good borrower. Not sure what they do to those really missing or delaying payment due to issues.

Everything went well at first. Closing went well and communication was always fine. Then my first tax bill came and I called UWM to see how that would work. I was told “if UWM ever misses a tax payment, we will pay the late fee.” I wrote down this quote when he told it to me. What he apparently meant to say was “any regular tax payment, the supplemental is a different case.” So when the supplemental tax bill came in, I didn’t call UWM only because of the conversation I had with the rep. Then we were delinquent and hit with a late fee. UWM wouldn’t pay the late fee and they wouldn’t meet me in the middle for a compromise, even after I said that I wouldn’t be able to recommend them to anyone if they didn’t.

The United Wholesale Mortgage escrow (UWM) calculated the wrong property tax amount. They collected double what they should collect, which led to my mortgage payment increased more than a thousand a month. On the hand, I found out UWM didn't pay my property tax because the County tax collector sent me a bill with a penalty. I had to pay using my own money, which led to short money in the bank. I contacted UWM and told them I had just paid the 9 thousand dollars in property tax and didn't have enough money to payment+increased escrow, and I asked them to use escrow money to pay my mortgage payment (extra 9 thousand in escrow).