US Bank Reviews

I looked around for a bank for my small business. After reviewing different options, I decided to open a US Bank Silver Business account online. One of the primary reasons was they had a promotion offering $500 for new accounts with minimal requirements. I felt this was a good choice because I would not receive interest. Also, there were no service charges. The terms were restrictive but fit my small business well.

I opened a credit card in September and requested a balance transfer to take advantage of an offer. The card finally came in the mail in October and the balance was never transferred. Here we are in November, I finally call them. A customer service rep asked me about 18-20 questions to verify my identity (which was answered correctly yet she kept going with more and more of them). She also asked for a code to be sent to my phone. Finally 25 minutes later she tells me my balance transfer offer didn't go through because they "left a voice mail" and I never called back. I never received that voicemail. In order to reprocess my balance transfer, I was to wait for a new voicemail! Better yet, I better stay glued to my phone at all times. A manager was not available to speak with. I have a useless credit card and wasted a lot of time.

Avoid US Bank. I opened a CD with them and they made an error causing Federal Withholding to be removed from the interest earned. I received paperwork to stop this from happening and to reverse the funds withheld seven months ago. Nothing happened. When I call customer service they explain they cannot get into the branch bank systems and I have to deal with the employees at the branch. Unfortunately, after 4 visits to the branch, they continue have accomplished nothing and blame their corporate offices and the IRS.

A man of late 50's working out of town and doing the best he can to make a living. Having had perfect credit for over thirty years. Politics shuts down a big portion of pipeline activities and at the same time I realize that after fighting major physical problems, that I just couldn't do it anymore. I went to US Bank and told them the problem. They said there was nothing they could do. I tried different angles to work through my debt with them, but to no avail. I signed for my disability and I CALLED THEM, to settle my debts. I settled 2 out of 3 accounts. But they never would settle the 3rd account. I never understood why. They finally sent me a 1099 for the amount without contacting me first. They now make it a point to keep that balance against my credit to hurt me and family seemingly just to make things hard for a man that had no control over outcome of circumstances.

I was with Union Bank until the merger. US Bank was helpful in the transition. Now attempting to transfer fund that we not making money to an account that would help make money. They are blocking time and time again. They put up so much blockage that they are sending my account to the fraud department. Damn it. It’s my money not theirs. I’ve had surgery so I can’t drive and no one online gives a damn. When I get better I’m pulling all the money out and moving away from us bank. (Acting like parents withholding my money!)

I liked US Bank at first. They bought Union Bank which I had been with for over 20 years with a checking and savings. I liked that the technology and app are better as well as customer service on the phone has been much better. Going into the bank sucks as not only are locations sparse (in LA) the staff there did not seem concerned with helping prior Union Bank customers to get their issues worked out. I was not told that I would not have easy access to my past years of Union Bank statements and now I am scrambling to get documents that I need. I was told by online support after hours of time that I can only get "some" of my statements today and the rest I will have to wait for paper mailers. At least she was helpful and then we got disconnected on the phone before they were sent but this is ridiculous!

In the simplest words.. PIECE OF **!!! If there’s ever a bank that deserves to go broke and die it’s US BANK!!! HORRIBLE HORRIBLE HORRIBLE!!! I HATE THIS PLACE!! They will steal your money and give you the run around on why they don’t know what happened!

I was forced to come to US Bank because they bought Union Bank of California, and we were very happy with Union Bank for over 30 years. I recently deposited a very large check from my mortgage company, (due to some repairs needed from water damage). They have put a 10-day hold on my funds, so I can't pay the contractor for the work being done, so now everything is on hold. My partner is retired from the FDIC, and he couldn't believe they were holding it for more than two days, since it takes no more than that for the check to clear. When I called the mortgage company the next day. I went to the bank to speak to a branch manager, but she was too busy on the phone. They asked that I make an appointment. I never would have been treated this way by Union Bank. I will be moving all my funds to Navy Federal Credit Union. US Bank is NON-service oriented!

Be careful when trying to send money through Zelle on US Bank. I tried to send money $100.00 to my son and the bank locked me out of my account for 48 hours then told me I have to call be in 48 hours and they still may not reinstate my account even then. I’m now looking for a new bank.

Marinda made a difficult process easy. She went out of her way to help get my provisional credit reversal reversed. I was out of town and had been waiting over a week for this situation to be rectified. After they told her it would be a few more days, she did her magic and got it situated within 30 minutes. Thank you for making a frustratingly situation easy. US Bank needs more employees like Marinda. THANK YOU MARINDA FOR BEING EXCEPTIONAL!!!!