Vector Security Reviews

12 years ago, I came to Portsmouth to live and I was interested in getting a security system that would make me feel safe. My neighbors recommended Vector Security and I have felt safe these past 12 years. First of all, they were very helpful in offering options to provide me with the best plan for my safety and my budget. Second, the service department was always ready and willing to help me, even in the middle of the night. Every couple of years, when the time came for a new battery, the sound of the beeping definitely alerted me to this issue. Of course, it always happened in the middle of the night when I was trying to sleep. But I would always call the Service department and they would help me to find a way to silence the beeping and then ship me the new battery.

I have been a Vector customer for about 15 months. I am pleased with the service. Recently, I had a problem with a door, due to repairman for the door knocking the alarm piece off the door while working on the sliding glass door. It didn't see the door after that. The Service pro was Wayne **. He had come prior to this call and he evaluated the problem and I will have a repairman return this week to finish the process with new components. I have been very pleased with all the customer service I have received from Vector. They answer my questions and help me resolve any issues,

This comment is just to reinforce my personal perspective about vector security. We are long time customers of Vector Security and I have to say that your company has the best customer service that I received from any company. Whether it was for a cell phone or internet providers...etc I don't get handle around. The technician Clifton was very professional and prompt, so much so that when he called to state the time that he would get to our home (8am) I had make sure that everyone was up feed and dressed. That is unheard of for a Saturday morning appointment, I'm NOT complaining but you usually have to wait a few hours before anyone would show up. I really appreciate that because it help jump start our day. Once again thank you, thank you for such kind and prompt service. I would definitely recommend your company to our friends and family.

I chose Vector because I've had their services for well over 20 years (both residential and business). I have to come to trust and feel confident with their systems and very capable staff. This week's work was performed by Kevin, and required a big upgrade to a system that was 20 years old. Kevin did a spectacular job of changing out everything from the panels to the fire alarms and heat detectors. He is extremely knowledgeable, and I believe one of the remaining dinosaurs at Vector Security. I say this in the most endearing way, because without people that have the technical experience and expertise in all of the various systems that are out there, it would be simply put "a train wreck!"

Yesterday Andrew the sales manager stopped by to discuss installing a home security system. He was very nice and had excellent customer service. He was very detailed in explaining the setup and everything involved. I appreciated his willingness to work with me and his professionalism. Today, the technician Maurilio showed up early to set up the system. He was also very professional and went above and beyond what was expected when setting up the cameras and sensors. He helped me fix a fault outlet that was disabling the power to the dining room and he made sure that everything worked before leaving. He also made sure to explain everything to me and to ensure that I had a great understanding of how the system worked. Overall 10/10 customer service. I highly recommend using this company when installing a security system.

Contract with Vector. Great service by Carlos. Clean, friendly and competent! Carlos arrived on time and finished efficiently. Carlos fixed siren tamper in a quick manner and checked all signal alerts.

I was a customer for over 10 yrs and when I paid an outstanding balance that slipped through the cracks, I was informed I could get service again but turns out I was misinformed by your representatives. I enjoyed the service when I had it for that time but being informed that I could no longer be a customer after over 10 yrs being with you all really sucks. I’ve reached out before concerning this matter so this is not my first time trying to get some headway to have services again.

The installation tech was great. His name is Curtis. He installed two cO2 sensors and smoke detectors and showed me how to use the app very very well. He is a smart guy. I wonder if he has any pets, like a cat or dog... Maybe many cats. Like he's a cat guy? Could be.

Curtis did a great job. Very pleasant! Seems to laugh a lot and talk. He did a perfect job, his name is Curtis with Vector Security. This is a whole article that needs to be typed to say he did an amazing job! We will need a couple more lines so he to be in uniform, I will refer him to all my aunt and uncles and god!

On October 31, 2023 I received a call while at my place of employment from my sister that Vector called stating there was a back door error message received at my home. I googled the number for Vector put in the zip code for my service location and was transferred to the Raleigh area. I sat on the phone for a very long time (mind you while on a break at work which turned into my lunch time given the length of the wait). the young lady who answered the phone stated she could schedule a service call which would result in approximately $35 fee which she stated is customary for a service call. I have not been able to set my alarm for most of the year due to issues with the system. Later that evening the monitoring system started to beep incessantly and of course, by that time your customer service department is closed.