Nationwide Pet Insurance Reviews

We pay 200 a month for our two Whippet Chihuahuas. Unfortunately, we have had bee stings, and a chronic pneumonia, carcinoma situation that has been covered pretty well. Nationwide has been on our side. Now, the Vet Hospital upselling and misdiagnoses is another story....

Be aware that the "Major Medical" plan is extremely limited and you have to call to see if there are other plans available to you. This isn't apparent on the sign-up page. I opted for Nationwide based on glowing personal reviews from my rescue group to insure my two dogs. On the sign up page, of the three different plan types offered by Nationwide, Major Medical was the only option shown for my older dog. I assumed that "Major Medical" would cover everything such as cancer, traumatic injuries, etc. But when my dog had a traumatic injury and cut a huge gash in his chest requiring surgery to repair the muscle, two overnight stays, and weekly follow-ups for almost two months, they only covered 20% of the total cost. He almost died from his injury, it was that bad.

My beloved cat just passed from terminal cancer and Nationwide told me they would reimburse me for euthanasia and cremation. They are deplorable and inhumane and now refuse to reimburse me for euthanasia. This is supposed to be a company that cares about animals but the public needs to be warned about them. I am a client for many years with all pets insured with them. They have overcharged me just because pets were a certain age even with no claims. Sadly with no symptoms until near the end when my beloved cat refused to eat and was suddenly having breathing problems, I found out he had terminal mouth and lung cancer. All was done right away to comfort him and to try to save him, but my cat passed in three days.

I have 2 bearded dragons and I know from having cats that I wanted insurance. Unfortunately there are not many options. Drako had a spay surgery for reproductive disease and the claim was denied as they do not cover wellness or preventative surgery. I filed an appeal with a letter from the vet stating that there was a medical need and it was recommended that she have this surgery and it was still denied as preventative. Spay surgeries for a lizard cost over $1,000 so it is definitely not preventative. Do not recommend them due to the cost of exotic vets and the chance that your claim could be rejected. Do your research before signing with them.

Only writing this review in hope that it helps others with making a decision. I originally got pet insurance for our Dog through my workplace. It was with another company and the rate was about $40 per month. Nationwide bought them out and immediately things got worse. They raised rates and said to get a better rate we had to have a high deductible. In addition, they don't want to pay claims. They find any way to NOT TO PAY CLAIMS. This company does not care about their customers or their pets. Just this month our policy renewed and they raised our monthly rate from $131 to $188. When I called to find out why, it was the age of my dog. I get it my dog is older but to raise our rate by 43% seems ludicrous. They raised it significantly every year since buying out the other company.

I have been with them since I got my 2 little dogs 7 years ago from a rescue organization to help them. I can understand that they increased by 10 - 25% of insurance each year. I was surprised that both of their insurance increased by 50% this year in their senior years and they have more health problems than younger dogs. I will not continue to insure them since they do not value me as their valuable customer. They also do not appreciate me rescuing the fragile dogs.

Rather than reading the information submitted for the claim presented for diagnosing our dog's illness, they reached back into his history to find a pre-existing condition that did not apply and denied the claim. This pet insurance product is a scam. I am sorry that our employer has chosen to offer it on a payroll deduction basis.

First time we submitted a claim, all they did was look for ways to decline claim and they finally found one. They said my dog was obese. He is a very large breed dog and the Dr said he can use to lose a little weight.

Everything from conflicting information about a check being mailed but also not…?! Refusing to reimburse or expedite reviews due to ongoing delays and requests for additional information from several sources one at a time to drag out the process. Call center agents not grasping the concept of a conversation or just blindly sticking to a scripted response. So disappointing! Please insure your pets but look elsewhere for insurance.

Biggest scam on the planet. This insurance company is awful for your pets. DO NOT GET THEM. Seriously I have never seen one company so blatantly rip off its customers. They say they cover all these wellness expenses and such but literally pay out pathetic amounts when you file a claim. All payouts are practically in the $30-50 range regardless of how expensive exams/treatments are. Way better companies that respect their customers are out there. This is not one of them.