WayForth Reviews

It was an initial evaluation, and they had secondary evaluation, and they came in with packers for two days. It totaled nine hours worth of packing with a three to four-person team each day. And on the load day, they had loaders come in and spent eight and a half hours loading our truck, which was a 26-foot U-Haul truck. At the beginning, we were a little worried. We weren't sure if everything would fit on the truck and we tried to figure out what we would do if we had some overflow.

And we weren't really getting the answers that we wanted, which would mean more exact box count or what their strategy would be from your program manager at first. But reach back out, and then sort of dealing primarily with one of the lead managers there and he took over the whole case. And really, we didn't look back from there. So, any issue that we had, we were able to speak to him directly. He was able to provide solutions and explanations. No question felt like it was silly or dumb or bothersome. He took the time to answer all of our questions and also took the time to provide solutions. Even so far as showing up himself every day to do work, like physical labor, on whatever else the team needed. The team that did show up for packing and also floating, everybody was professional.

Everybody did exactly what they said that they were going to do just about. If I'm going to do a 9 out of 10, I would say everybody was scoring in a pretty good 90. The loading day was really hot, during part of that heat wave time. So, they took great care of themselves, as in like taking the breaks, taking some water breaks, and really just knocked it out. And this is where the manager came in towards the latter part of the load to make sure everything was fit. And by the end of -- it was like maybe hour and a half of working there -- he was soaked, like drenched, like he was dumped in a pool. So, he was definitely working super hard to get it done.

Towards the end of the whole experience, they had to start to settle up and figure out what the ultimate cost is. They took extra time to load some high-value items that we were worried about and walked us through the whole process. I was involved because it took two people to do. It was moving a chandelier, crystal chandelier, family heirlooms that we were very nervous about. He took his time and said, "I've done this before."

So, demonstrated expertise, did it. Got here, everything was unloaded, and we had zero breaks.Everything was labeled appropriately so we could figure out what was in the box. All in all, very good experience. When the final bill came through, it was not unexpected. Moving is very expensive and they delivered on what they said that they would do. They did a great job.

My family doesn't have a problem pointing something out if we don't like it and try to make some changes. We've tried to talk about it first. But WayForth stepped up and we're happy that there's a local office. We didn't have to contract anything out. But they did everything that we asked. And everything that they said would fit on the truck, fit on the truck. Everything was packed all the way. The packing job that they did two days, we couldn't have done it on our own. We had a lot going on and they were able to work around us and get it done.

I was surprised at how the workers seemed very respectful and understanding. I've seen it in nurses, but I didn't expect to see the same type of behavior in other types of workers. And I like the idea of having a supervisor because the others needed that help or coordination. They needed to have someone to go to. There was someone there to tell them what we were working on first or second or third. And it just seemed to make the operation go more smoothly when they had someone with a stronger foundation as the head and then had the other workers with them. Cheryl was excellent with them and they responded to her well. She and the leader of the moving van stood there together and coordinated the whole situation, the women who came to do the packing and identify what needed to be done. Then, the movers came in and took things out.

The coordinator of the movers and the coordinator of the young women at the house seemed to work together. It's a very difficult situation. I moved but to me, it was a crisis because I had been in my community for 51 years. I had been in that particular house for 35 years and my whole life was there. But they were very respectful of everything, treated everything gently, and asked questions before they did anything about situations. And that was very helpful.

I'm shocked at what got cleared out and how quick it was. I needed very strong men and workers because I had heavy things in my basement. The workers wanted the place cleaned out because they were gonna paint the walls and sand the floors throughout. Some things had to be given away. Some things were sold. Some things were stored. Various things happened to the items. But they got it cleared out. And the workers got right in to paint and sand the floors and move the house along for sale. I couldn't have done it without them. I worked for weeks in advance, cleaning out drawers and identifying what needed to be thrown out of the house. But not enough got thrown out. So, they helped with all that.

WayForth quoted me a price, which I accepted, and it came out cheaper. That was shocking, and I don't think I have ever had a situation similar to this. There was a deposit, a payment at pickup and a payment at drop-off, and when I added everything up, it was almost $800 less than the quote. It could have been that we didn't take a lot of stuff or maybe they expected to have more packing and they didn't have to pack up dishes in the kitchen. It was mainly pictures and personal items. It wasn't a huge move, but I expected the final charge to be a lot more and it wasn't. I've done for myself a few different moves and once a place quotes you, you expect at least the quote, but the final charge could be a little higher. You always go into those kinds of things expecting, "It took a little longer than we expected. We have to charge you a little extra in labor."

WayForth is an honorable company, and I would not hesitate to use them again. I also won't hesitate to call them when I'm ready to work on the rest of the stuff at the house and put it on the market. My dad's move was amazing. In hindsight, he had me, my husband and his granddaughter and we really held my dad's hand through all this. However, I was also thinking in terms of, "Thank goodness he had us through this because this is not an easy move to make. He's 93 years old." Had it been a senior citizen in their nineties that was alone and didn't have that kind of care, WayForth is the company I would have wanted taking care of him.

The other three items were the master bed, antique armoire and a China hutch. It was king size and it had the incline for your back and then also for your feet. So, it could go up and down. It was very heavy. The antique armoire was very big and had a lot of glass in it. The China hutch is very large. As far as the movers, I was impressed with the prep work, the packing, taking things apart, the care with putting things into the truck, even the matting that they put on my hardwood floors when walking in and out and then moving the items. I was totally impressed with the operation.

Everything took place in a day, where they came out, packed it, and then loaded it on a truck. Then the next day, I met them at my new home, which was five hours away. So, they traveled and spent overnight someplace nearby. In fact, this WayForth even had their local people help offload the truck, where Queen City Movers are from Charlotte. So, that helped where they also had additional help to bring the items in and set them up.

The WayForth guys did their work, they kinda split up into groups prepping the work, and then all worked together to make the move. I was very impressed. They did a great job of cleaning up. I realized that if everything had this detail with my move, it would have been a very expensive move, but what they did was exceptional. I've been pleased with our move, how we've been kind of trying to be economic goal with the moves, and overall, that worked out, other than can no longer get a lift gate with a rental truck. That's been the big deterrent for some of those things.

We then had to figure out what was going to fit in her smaller space. So, after Brandi came and looked at that, we did some measuring and said, “Okay, here are the things that are going to be moved, but I'm not sure where everything else is gonna go. And I don't know how to handle that.” She said, “Well, you know, what we could do is an extraction, where basically, we take out the things that are going to be moved to the apartment and just extract it like you would choose and then leave the rest of it there." I said, “Oh, God, that is so great. Because otherwise, there's no way I'm gonna be able to figure out where everything else is gonna go.” So, she gave me a really good solution for sort of breaking down and phasing the move so that my brain didn't explode. She gave us a quote.

We met with the moving crew on the day of the move. My sisters and I divided up. They were on the sending end and I was down on the receiving end. So, I did not see them when they packed up, but I saw them as they brought down and moved things in. My sisters were happy with the whole thing. On my end, everything was great. They were very careful. They knew what they were doing in terms of how they would wrap it. They have these big things like big rubber bands. They were making sure that things didn't scrape up against door jams. There's a mechanical bed that had to be taken apart and put back together. It's one of these things that you can press and it bends you up. They figured out all the assembly and disassembly and reassembly for that. They were able to take the stuff apart that had to come apart and put it back together on the receiving end.

My mother was being kind of difficult that day, and she was moving against her will. The movers were incredibly discreet and low-key. They read the room and said, “You know, we need to be quiet, we need to be in and out carefully, gently. You know, this is a volatile situation with the mother and we're not going to do anything to exacerbate that,” which was great. So, they were very cognizant of the psychosocial dynamics going on in the room and were great with that. I’m very happy about that whole thing.

WayForth did the extraction and then we went back, and there were a couple of items that were going to go to my sisters and me in various places. They went back. They got access. They were willing to work with the facility to get access so that I didn't have to come back up, but I sent them photographs and said, “Pick up these three things and this is where they're going.” They're still holding two things right now because they're single items that are going out to the Midwest, and Brandi is working really hard to try to get me the best deal she can because it's expensive when you only ship one thing and it's outside of the service area. It's been kind of a crazy thing, but they made everything really easy. They did a great job. I can't say enough good things about them. They were really remarkable.

I was a little apprehensive because I'd never heard of WayForth. Their truck broke down and were about three hours late getting here. That wasn't the problem because we were only moving across the street. It concerned me because I didn't know if they were gonna be able to make it on time. I had a cleaner scheduled to come out the next morning after they got the furniture out. But they were here, and it took them four hours altogether.

They did a wonderful job. They carried the stuff with my furniture across the street to the house without having to load the truck. I told the head guy that he could back the truck up right to the garage to make it easier for them to load the truck but they did everything by hand. That was amazing. If it turns out that we have to move again, I would go straight to WayForth. They had the lowest bid by far and as it turned out, we were charged even less than that for the final bid. I couldn't have asked for better service. They could do a better job advertising though.

Two people came to my door at about 9:30 on the day that they told me they would be there and started packing. I told them that I see no reason for me to stay there. I just would probably be in their way. So I told them that as soon as I got the last of the things in my own vehicle, I'd probably be leaving. I did that in about 10:10 and I started driving from Columbus to Crown Point, Indiana. They used a heck of a lot of packing material to pack me and the result of that was that everything arrived at the destination in very good shape. Nothing at all was broken. It was prearranged that they would make the move and the delivery on the 30th of the month. They gave me that time in between to get where I was going to receive the property. It worked out just fine. When two gentlemen came to unload the truck, I just showed them where things went in the home, and they put it where I asked them to put it. It worked very fine too.

However, they're expensive and I had sticker shock at the cost. There was one thing I didn't notice about the actual versus the estimate and that was the number of people. I didn't pay a lot of attention to that and to the fact that you're charged for travel time. They didn't say what the travel time would be. I have a certain cost estimate based on the certain amount of time over two days. The lady did a conservative estimate. But the actual cost and the time involved, even though we did all that packing, was more and the invoice was slightly more than the estimate. That is where I had some disappointment. They offered me a 10% discount of the final bill, not the total bill. There was a 5% overall discount because I had already paid about half of it upfront. A little bit better communication about how much their service is gonna cost or a better estimate would be good. But I would still recommend them based on the type of move we were doing. It was excellent service.